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5d

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Residential HVAC Service Supervisor

Peaden Air Conditioning Plumbing and Electrical -
Pensacola, FL

Quick Apply

Job Details

Full-time
12 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Driver's License

Full Job Description

Residential HVAC Service Supervisor

Location: Pensacola, FL
Applicants must reside in Florida or Alabama.

Join a Team That Invests in Great Leaders

Who We Are

At Peaden Air Conditioning, PlumbingElectrical, we've been serving homeowners across the Florida Panhandle and South Alabama for decades. We continue to grow because we hire the best, and our customers know the difference.

We believe in doing things the right way-not the easy way. Our leaders are empowered to develop their teams, improve performance, and create an exceptional customer experience. If you're looking for more than just another HVAC job, you've found it.

Learn more about Peaden:
https://peaden.wistia.com/medias/sp3iqi0mk3

Why Join Peaden?

Competitive salary based on experience
Company vehicle
Medical, DentalVision Insurance
Company-paid Life Insurance
401(k) with Company Match
Paid Time Off beginning on Day One
Paid Holidays
Paid Parental Leave
Ongoing leadership and technical development
Advancement opportunities within a growing company
Supportive leadership team focused on your success

The Role

We're looking for an experienced Residential HVAC Service Supervisor to lead, coach, and develop our service technicians while driving operational excellence throughout the Pensacola market.

This position is responsible for maintaining high service standards, improving technician performance, supporting daily operations, and ensuring an outstanding customer experience. You'll spend time both in the field and working alongside leadership to develop your team and help achieve branch goals.

If you're an experienced residential HVAC professional who enjoys mentoring others, solving problems, and building high-performing teams, we'd love to meet you.

What You'll Do

Lead, coach, and develop residential HVAC Service Technicians
Conduct ride-alongs to improve technical performance, sales effectiveness, and customer experience
Provide technical support for complex service calls and troubleshooting
Monitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfaction
Ensure technicians follow company procedures, safety standards, and quality expectations
Partner with dispatch to improve scheduling efficiency and technician utilization
Assist with technician onboarding, training, and ongoing development
Perform field quality audits and coaching sessions
Help reduce callbacks through effective diagnosis, repair quality, and technician development
Maintain a positive, accountable, and customer-focused team culture
Collaborate with Operations leadership to achieve departmental goals

What We're Looking For

Strong residential HVAC service experience
Previous leadership, supervisory, or technician coaching experience preferred
Excellent diagnostic and troubleshooting abilities
Strong communication and leadership skills
Ability to motivate and develop others
Experience using ServiceTitan or similar field service software preferred
Strong organizational and time management skills
Commitment to safety, quality workmanship, and exceptional customer service

Minimum Qualifications

Valid driver's license with an acceptable driving record
Must reside in Florida or Alabama
Ability to successfully complete a background screening
Ability to work occasional evenings or weekends as business needs require

Why Peaden?

Our supervisors don't just manage people-they build teams.

You'll have the opportunity to influence company culture, develop future leaders, improve customer satisfaction, and play a key role in the continued growth of one of the Southeast's premier residential home service companies.

If you're ready to take the next step in your leadership career, we'd love to hear from you.

Apply today and help lead the future of residential HVAC service at Peaden.

Equal Opportunity Employer

Peaden Air Conditioning, PlumbingElectrical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable law.

Quick Apply

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