Description:
CCLS Case Manager
Supervision: CCLS Program Manager
Education: Bachelor’s Degree
Summary:
- Demonstrate professionalism and a positive attitude in all dealings with members, staff, and other agencies. Display dependability, initiative, and enthusiasm; use tact and sensitivity in communicating effectively and respectfully with members, other staff, and other agencies. The individual must learn, understand, and practice Independence Center protocols, policies, language, and skills.
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A professional demeanor and strong communication skills are essential; this includes verbal, written, telephone, email, text, social media, and other means of communication. This position requires working autonomously and as part of a team. The individual must be intrinsically motivated, flexible to shifts in priorities, and adaptive to changing work requirements; this includes arriving to work on time, following leave request protocols, and adhering to an established work schedule.
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The employee must demonstrate the ability to function in a computer-oriented office, including working knowledge of all relevant software. It is expected to maintain and improve job skills through training, education, seminars, and other activities designed to promote best practices about job duties. Some flexibility in schedule may be required to meet deadlines, including extended work.
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This position will, in conjunction with the CCLS program leadership, ensure the Comprehensive Community Living Support program functions optimally, adhering to regulatory standards and requirements while meeting our members' support and rehabilitation needs.
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Provides or leads crisis intervention and emergency services to members as required.
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Screen Front Door referrals, completes the Consumer Engagement and Offer Notice, and determines eligibility for services and participation in the program.
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Aid members in applying for Section 8 & other entitlements.
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Recognize and act on opportunities to transition members to the most appropriate level of care.
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Coordinate care by supporting an integrated health paradigm and referring to other services as necessary. Assist consumers in signing up for the "Bridge Subsidy Program " and the State Referral Network.
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Provide care coordination that supports the Community Support Team model, integrated health model, and make referrals to additional services as needed.
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Conducts and documents mental health assessments, treatment plans, safety, discharge plans, progress notes, reports, and service interventions for services rendered.
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Assess and apply for other supportive housing programs with openings or waiting lists.
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Conduct case management services, including linking members to community resources and providing referrals to meet their needs. Assist residents in obtaining public entitlements, housing, and community resources (RTA Free Ride program, food pantries, clothing donations, LIHEAP (Low Income Home Energy Assistance Program), PADS, etc.)
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Educate and assist members with applying for entitlements, i.e., Supplemental Security Income, Social Security Disability Insurance, Medicare, Medicaid, and LINK.
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Provide community support services and assist individuals in achieving and maintaining rehabilitative, resiliency, and recovery goals. Services provided include therapeutic interventions that facilitate self-management of illness, skill-building, identification and utilization of natural resources, and access to community resources.
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Coordinate, transport, and attend appointments with mental and physical health medical providers to promote collaborative care and provide input on treatment needs.
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Conduct non-medical assessments, including home safety, transportation, employment, and community/environmental resources, to provide referrals for appropriate services and resolve concerns on the member's behalf.
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Facilitate groups and ensure attendance is maintained in accordance with the agency's expectations.
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Provide brief, supportive, and goal-directed counseling to assist members with decisions on housing matters and facilitate process changes.
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Facilitate therapeutic and educational services, including individual, family, and group therapies, focusing on life skills, communication, coping, and conflict management.
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Per policy, provide outreach via phone, email, in person, and text to individuals to remove therapeutic ambivalence to treatment, follow up on referrals, and reduce any remaining barriers.
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Advocates on behalf of members and makes requisite recommendations as needed. Intervenes and advocates with collateral sources, agencies, bureaucracies, facilities, and families on members' behalf.
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Provide crisis intervention when necessary.
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Other duties as assigned by the supervisor.
Physical Demands:
There are considerable physical demands associated with this position. The employee will have to spend long hours sitting, using office equipment and computers, which can cause muscle strain. The position may also have to do some light lifting of supplies and materials from time to time.
Lifting: Occasionally Climbing: Rarely
Carrying: Occasionally Reaching: Rarely
Pushing: Rarely Grasping: Rarely
Bending: Occasionally Fine Eye to Hand Coordination: Frequently
Squatting: Occasionally Typing: Continuously
Kneeling: Occasionally
Driving: Frequently
Work Environment: In-Doors 75% - Out Doors 25%
Requirements:
A Bachelor's degree in counseling, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service field, or a Bachelor's degree in any other field with two years of supervised clinical experience in a mental health setting, or a high school diploma/GED with a Certificate of Psychiatric Rehabilitation from a DHS-approved program/ CRSS certification through ICB., and two years of experience in a mental health setting.
Experience in community-based services preferred
1-3 years of clinical experience preferred
Experience in Crisis Intervention & De-escalation
Must be self-motivated, organized, and comfortable in a fast-paced, dynamic environment. Experience with clients with serious mental illness, substance abuse problems and medically complex needs a plus. Must be able to work with diverse populations with multi-faceted needs. Excellent written and oral communication skills needed, with demonstrated ability to engage clients. Efficient computer literacy skills and ability to utilize Microsoft Office. Valid driver’s license.
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