IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
MANAGEMENT INFORMATION SPECIALIST (MIS) ASSISTANT
WESTERN MARYLAND CONSORTIUM —Hagerstown, MD
- $21 - $24 an hour
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
7d
Technical Support Specialist / System Support Technician
MEDI+SIGN —Smithsburg, MD
- Weekends as needed
- Mid-level
- Travel
- US work authorization
AI Data Quality Specialist - AI Trainer
DataAnnotation —Maryland
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
IT Operations Field Specialist
RadNet —Frederick, MD
- $26 - $32 an hour
- Full-time
- Mid-level
- Windows
- Driver's License
- Health savings account
- Health insurance
14d
Access Control Specialist
BRS —Frederick, MD
- $60,000 - $65,000 a year
- Full-time
- 7 years
- High school diploma or GED
- Senior level
- Profit sharing
- Paid holidays
9d
Product Support Specialist - Aftermarket
The Manitowoc Company —Shady Grove, PA
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
Consulting Specialist - SHE Data Analytics
BSI —Frederick, MD
- $45 an hour
- Part-time
- Mid-level
- Continuous improvement
- Organizational skills
- Paid holidays
- Disability insurance
8d
AV & Classroom Technology Specialist (Full-time, Onsite)
WILSON COLLEGE —Chambersburg, PA
- Weekends as needed
- Laboratory
- Classroom
- Research
- Health savings account
- Disability insurance
Tech Service Specialist VII
The Manitowoc Company —Shady Grove, PA
- Full-time
- Hybrid work
- Computer literacy
- Research
- Mid-level
Certified Peer Support Specialist- Part Time
Meritus Medical Center Inc —Hagerstown, MD
- $18.00 - $23.35 an hour
- Part-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Adjunct - Computer Application Specialist Program
Blue Ridge Community and Technical College —Martinsburg, WV
- Microsoft Excel
- Mid-level
- Master's degree
Client Support Specialist
Employee Navigator —Frederick, MD
- $50,000 - $56,000 a year
- Mid-level
- Office
- 3 years
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Hagerstown, MD
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Website and Digital Platform Specialist (Contingent Hire)
AMSG —Frederick, MD
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Organizational skills
Quick Apply
1d
Service Support Specialist
LIVunLtd —Frederick, MD
- $18 - $21 an hour
- Full-time
- Hybrid work
- ERP systems
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Website and Digital Platform Specialist (Contingent Hire)
ADVANCED MANAGEMENT STRATEGIES GROUP(AMSG) —Frederick, MD
- Full-time
- Hybrid work
- Customer service
- Organizational skills
- SharePoint
1d
Clinical Lab Information Specialist
Precision Medicine Group —Frederick, MD
- $83,200 - $124,800 a year
- Online Application
- 5 years
- Master's degree
- Bachelor's degree
Facilities Systems Specialist II (#1906)
Battelle National Biodefense Inst —Fort Detrick, MD
- $74,220.83 - $122,625.72 a year
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Application Integration Specialist
Menno-Haven Inc —Chambersburg, PA
- Full-time
- Clean driving record
- Computer Science
- 5 years
- Dental insurance
- Paid time off
Quick Apply

I want to receive the latest job alert for computer user support specialists in hagerstown, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

computer user support specialists jobs near hagerstown, md

Information Technology Specialist jobs in Chambersburg, PA

Support Specialist jobs in Frederick, MD

IT Technician jobs in Frederick, MD

IT Support jobs in Frederick, MD

Non Certified Radiology Tech jobs in California

Certified Peer Specialist jobs in Baltimore, MD

Environmental Specialist jobs in Chicago, IL

Non Certified Cna jobs in Atlanta, GA

Certified Peer Specialist jobs in Massachusetts

Certified Peer Specialist jobs in Texas

Certified Peer Specialist jobs in Mesa, AZ

Computer Specialist jobs in Gilbert, AZ

Associates Degree Computer jobs in Texas

Computer Specialist jobs in Lincoln, NE

Computer Specialist jobs in Fort Wayne, IN

Entry Level Computer Science jobs in Massachusetts

It Specialist jobs in Chicago, IL

Computer Specialist jobs in San Bernardino, CA

Customer Success Specialist jobs in Chicago, IL

Technician jobs in Orlando, FL

IT Service Desk Support Specialist

Music & Arts -
Frederick, MD

Apply Now

Job Details

Full-time
$68,000 - $90,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount

Qualifications

Phone communication
High school diploma or GED
Internal employee customer service
Customer engagement
Client interaction via phone calls

Full Job Description

Role Summary

This role provides frontline IT support for store, field, corporate, remote, and hybrid users. The position focuses on resolving support requests, maintaining user access, supporting end-user devices and applications, coordinating escalations, meeting service-level expectations, maintaining accurate records, and improving support documentation.

Responsibilities and Duties

Effectively, professionally, and respectfully represent Information Systems staff, teams, and services to the end-user community.
Provide Tier 1 IT support to end users and system administrators across store, field, corporate, remote, and hybrid work environments.
Answer questions, troubleshoot issues, instruct users on hardware and software functionality, and communicate support procedures and company policy.
Answer, evaluate, prioritize, and resolve incoming calls, e-mails, chats, and ticket requests while maintaining accurate work history records in the ticketing system.
Triage requests based on urgency, business impact, user impact, operational need, and service-level expectations.
Lead users through diagnostic procedures to resolve desktop, laptop, application, account access, connectivity, remote access, mobile device, hardware, peripheral, and basic network issues.
Perform basic user account and access support, including account setup, password resets, account unlocks, permissions, group membership updates, profile changes, e-mail access support, and related login issues.
Support productivity tools and enterprise applications by assisting with access, configuration, functionality questions, user instruction, and basic troubleshooting.
Support mobile devices, remote access, and hybrid work access by assisting with enrollment, authentication, configuration, connectivity, synchronization, and application access issues.
Perform device imaging, deployment, replacement, endpoint setup, and lifecycle support for desktops, laptops, peripherals, and store or field equipment.
Assist with IT asset inventory, equipment logistics, device tracking, shipping, receiving, replacement, and hardware refresh activities.
Support store technology and POS-related requests, including user access, profiles, basic troubleshooting, documentation, and escalation coordination.
Maintain ownership of issues through follow-up, documentation, escalation tracking, user communication, and final resolution, even when work is routed to another team.
Communicate with escalation teams to resolve network, telecom, phone, power, infrastructure, application, security, and access-related issues in a timely manner.
Meet or exceed SLA targets by using contact lists, escalation lists, documentation, prioritization standards, and established support procedures.
Create, update, and maintain knowledgebase documentation to improve support quality, training, consistency, and first-contact resolution.
Identify recurring issues, process gaps, and improvement opportunities that enhance the quality, speed, and consistency of IT support.
Maintain an in-depth working knowledge of supported systems, services, support procedures, policies, and escalation paths.
Perform additional duties as assigned.

Minimum Requirements

High school diploma or GED required.
1 to 3 years of relevant work experience in IT support, service desk, help desk, desktop support, retail systems support, or a related technical support function.
Ability to communicate clearly, concisely, and courteously with technical and non-technical users through phone, e-mail, chat, ticketing, and in-person support channels.
Ability to manage multiple priorities, document work accurately, follow established procedures, and maintain ownership of issues through resolution.
Ability to provide support during off hours as business needs require.

Technical Skills

Windows desktop and laptop support
Active Directory
Azure AD / Microsoft Entra ID
Microsoft 365 suite
Exchange Online and Outlook support
Microsoft Teams, OneDrive, SharePoint, Excel, Word, and PowerPoint
VPN and remote access troubleshooting
MFA and authentication support
Security groups, distribution groups, permissions, and licensing
iOS and Android mobile device support
MDM support
Desktop imaging and deployment
Device lifecycle management
IT asset inventory and logistics
POS system support
Ticketing systems, incident management, problem management, and SLA management
Basic LAN, Wi-Fi, and network troubleshooting
Enterprise application support
Knowledgebase documentation

Special Attributes and Competencies

Analytical Skills: Able to explore information, data, reports, and other sources to identify issues, extract meaningful insights, and creatively resolve problems that improve business performance.
Collaboration: Able to develop cooperation and teamwork while working with cross-functional groups, escalation teams, vendors, store teams, field teams, and business stakeholders.
Customer Focus: Able to meet the expectations and requirements of internal and external customers, act with users in mind, and recognize the importance of the end customer experience.
Initiative: Able to identify opportunities and issues, independently follow through on work activities, learn detailed instructions quickly, and adapt to a fast-paced environment.
Interpersonal Communication: Able to communicate clearly, concisely, and courteously through verbal, written, ticketing, and presentation channels with all levels of the company.
Organizational Skills: Able to manage multiple priorities, stay on track, maintain strong attention to detail, complete work thoroughly, and meet deadlines in a high-volume support environment.
Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $68,000-$90,000/yr depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected].

Apply Now

Refine Your Search

computer user support specialists jobs in hagerstown, md

IT Service Desk Support Specialist

MANAGEMENT INFORMATION SPECIALIST (MIS) ASSISTANT

Technical Support Specialist / System Support Technician

AI Data Quality Specialist - AI Trainer

IT Operations Field Specialist

Access Control Specialist

Product Support Specialist - Aftermarket

Consulting Specialist - SHE Data Analytics

AV & Classroom Technology Specialist (Full-time, Onsite)

Tech Service Specialist VII

Certified Peer Support Specialist- Part Time

Adjunct - Computer Application Specialist Program

Client Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

Website and Digital Platform Specialist (Contingent Hire)

Service Support Specialist

Website and Digital Platform Specialist (Contingent Hire)

Clinical Lab Information Specialist

Facilities Systems Specialist II (#1906)

Application Integration Specialist

I want to receive the latest job alert for computer user support specialists in hagerstown, md

Explore jobs in more locations

Role Summary

Minimum Requirements

Special Attributes and Competencies

Job Seeker Tools

Employer Tools

Browse

Stay Connected