Top 5 Client success manager Jobs in Hagerstown, Md

Senior Client Success Manager
SOCSOTER INC —Hagerstown, MD
- $95,000 - $110,000 a year
- Hybrid work
- 5 years
- Conflict management
- Senior level
Quick Apply
Customer Success Manager — Government "At Scale" Programs
Exiger —Frederick, MD
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Success Manager — Government "At Scale" Programs
Exiger —Frederick, MD
Maintain accurate account records, activity tracking, and forecasting inputs within CRM and CS tools. Exposure to supply chain risk, compliance, cybersecurity,…
Quick Apply
Senior Business Development Manager - Federal Civilian Portfolio
REI Systems —Sterling, VA
Education: Bachelor’s Degree in Business, Information Technology, Computer Science, or another technical related field.
$180,000 - $210,000 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
$80,000 - $95,000 a year
Quick Apply
Customer Success Director
Impact.com —Columbus, OH
Bachelor's Degree (Business, Marketing or related field a plus), or equivalent experience. You will develop strategic, goal-driven account plans and processes…
$110,000 - $135,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for client success manager in hagerstown, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near hagerstown, md

Customer Success Manager jobs in Frederick, MD

Customer Service Supervisor jobs in San Diego, CA

Customer Success Manager jobs in Daytona Beach, FL

Customer Success Manager jobs in Paramus, NJ

Customer Success Manager jobs in Missouri

Customer Success Manager jobs in Murfreesboro, TN

Client Service Associate jobs in San Francisco, CA

Client Success Manager jobs in Florida

Client Success Manager jobs in Bellevue, WA

Client Success Manager jobs in Kansas City, MO

Project Manager jobs in Corpus Christi, TX

Senior Client Success Manager

SOCSOTER INC -
Hagerstown, MD

Quick Apply

Job Details

$95,000 - $110,000 a year

Qualifications

Revenue growth
Managing customer accounts
Customer retention strategy
Conflict management
Enterprise sales
Client growth strategy
Account management
Senior leadership

Full Job Description

Description:

The Senior Client Success Manager is a strategic leadership role responsible for owning high-value client relationships while also managing internal SOCSoter sales and process team members. This role ensures client retention, expansion, operational alignment, and cross-department execution.

This individual serves as both a trusted advisor to clients and a leader within SOCSoter, driving accountability, process improvement, and performance across the client lifecycle. The ideal candidate is relationship-driven, operationally strong, and passionate about building scalable success systems.

Key Responsibilities

Client Leadership

Own and manage a portfolio of strategic client accounts
Serve as executive-level client contact and trusted advisor
Drive renewals, retention, and expansion opportunities
Lead quarterly business reviews and strategic planning meetings
Develop and execute measurable client success plans
Monitor account health, engagement, and performance metrics
Identify risks early and proactively manage escalations
Advocate internally for client needs and priorities

Internal Team Leadership

Manage SOCSoter Sales & Internal Processes team members
Establish accountability frameworks and performance standards
Improve internal workflows tied to onboarding, renewals, and service delivery
Align cross-functional teams around client success outcomes
Support training and professional development of team members
Drive continuous improvement in client lifecycle processes

Operational Excellence

Ensure successful onboarding and adoption of services
Maintain accurate CRM and client documentation
Track KPIs related to retention and satisfaction
Partner with leadership on scaling client success strategy
Standardize internal communication and execution models

Requirements:

Required Qualifications

5+ years experience in client success, account management, or customer success
Prior leadership or team management experience
Experience managing enterprise or strategic accounts
Strong executive communication and presence
Proven success in retention and revenue expansion
Exceptional problem-solving and conflict resolution skills
Ability to manage multiple priorities in a fast-paced environment
Data-driven decision-making mindset

Preferred Qualifications

Experience in cybersecurity, compliance, or managed services
Familiarity with SaaS or recurring revenue business models
CRM proficiency (HubSpot, Salesforce, or equivalent)
Project or operations management experience

Key Performance Indicators

Client retention rate
Net revenue retention / expansion
Client satisfaction scores
Renewal performance
Internal process efficiency metrics
Team performance and development benchmarks

What Success Looks Like

Clients view SOCSoter as a strategic partner
Renewals are predictable and proactive
Risks are identified early and resolved quickly
Internal teams operate with clarity and accountability
Scalable processes support growth without sacrificing service quality

Quick Apply

Refine Your Search

client success manager jobs in hagerstown, md

Senior Client Success Manager

Customer Success Manager — Government "At Scale" Programs

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for client success manager in hagerstown, md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected