Job title: SATCOM Support Technician
Department: NI U.S. Government
Location: Remote
FLSA: Exempt
Supervisor: Network Operations Center (NOC) Manager
Salary Range: $75,0000 - $80,000 USD
The SATCOM Support Technician provides technical support for satellite communications systems and network services supporting U.S. Government customers worldwide. This role is ideal for an individual with strong technical aptitude, excellent customer service skills, and a genuine desire to learn satellite communications and networking technologies. Working alongside experienced engineers, field personnel, and the Network Operations Center, the technician will develop the skills necessary to support mission-critical communications systems.
At NIUSG, we believe technical skills can be taught, but integrity, curiosity, professionalism, and a commitment to serving customers are the foundation of long-term success. We are seeking candidates who are eager to learn, enjoy solving problems, and want to build a rewarding career supporting mission-critical communications.
Duties and responsibilities:
- Deliver first-line technical support for satellite communications systems and respond professionally to customer inquiries.
- Monitor satellite network health and performance, troubleshooting VSAT, networking, and communications issues.
- Appropriately escalate complex technical issues when necessary while maintaining ownership of the problem.
- Support software updates, equipment configuration, and testing procedures.
- Maintain accurate documentation within the company's service management system.
- Assist with the physical installation, commissioning, and preventative maintenance of satellite communications equipment.
- Support customer site visits and travel throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as required.
- Work closely with the NOC, Engineering, Field Services teams, external vendors, and customers.
- Participate in technical training and continuous improvement initiatives to master technologies like SATCOM, VSAT Systems, IP and Cisco Networking, GEO/MEO/LEO satellite networks, and RF Fundamentals.
- All other duties as reasonably assigned.
Qualifications:
Required:
- Minimum of 1-3 years of basic understanding of computers, networking, electronics, or related technical disciplines.
- Strong troubleshooting, analytical, customer service, and communication skills. Positive attitude and willingness to learn. Ability to work independently and within a team.
- Valid driver's license and ability to travel.
- Must be a U.S. Citizen with the eligibility to obtain and maintain a Secret Security Clearance.
- A willingness to embrace and live the core values of Network Innovations.
Preferred:
- Experience with SATCOM, VSAT, networking, telecommunications, or electronics. Military communications or DoD experience. CompTIA A+, Network+, Security+, or similar certifications.
- Associate degree or military technical training.
Direct reports:
Working conditions:
- This is a remote-based position, operating across remote work, professional office environments, and active technical field sites.
- Primary operational alignment with our Frederick, MD facility
Travel:
- Travel (CONUS and OCONUS) is an essential function of this position. While typical travel is estimated at 50%, candidates must have the flexibility to travel more than 50% depending on customer requirements, project assignments, and operational needs.
- Travel may include both CONUS and occasional OCONUS assignments on a global basis, with advance notice provided whenever reasonably possible.
- Candidates must be able to travel on short notice when required to support customer or mission-critical operational requirements.
Schedule & After-Hours Support:
- Occasional after-hours support is required for customer operations.
- Candidates will participate in a shared, rotating after-hours support schedule.
- Scheduled overnight support is typically performed remotely from home, ensuring continuous support for mission-critical customer operations while maintaining flexibility for employees.
Physical requirements:
- Must be able to frequently move, transport, or position materials and equipment weighing up to 50 pounds, utilizing team lifting or assistive equipment for anything over that weight.
- Stand, walk, bend, kneel, and climb for extended periods.
- Work indoors and outdoors in varying conditions.
- Wear PPE as required.
- Must possess a valid passport without restrictions.
Benefits:
- Paid Time Off (PTO includes sick leave)
- Paid holidays (Specified holidays)
- Cost-shared Medical, Dental, Vision, and GAP plan
- Employer-paid Basic Life and AD&D
- Employer-paid Long-Term Disability (LTD)
- Company matched 401K plan
- Full-time, permanent
About Network Innovations
Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.
Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.
Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Pay: $75,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Application Question(s):
- Describe your hands-on experience with computers, IP/Cisco networking, electronics, or satellite systems.
- Describe your experience in troubleshooting a technical outage where you had to escalate the issue to higher-tier engineers or a NOC while maintaining customer communication.
- Describe your past experience with high-travel roles (50%+) and your flexibility to deploy on short notice for CONUS and OCONUS assignments.
Security clearance:
Work Location: Remote
