Top 210 Customer service specialist Jobs in Hagerstown, Md

Trailer Parts Sales & Customer Service Representative
Dexter —Fayetteville, PA
- Full-time
- Mid-level
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)
Inktel Contact Center Solutions —Maryland
- From $17 an hour
- Full-time
- Remote
- English
- High school diploma or GED
- US work authorization
- Dental insurance
- 401(k)
Quick Apply
3d
Customer Service Representative
DHL —Hagerstown, MD
- $21.50 an hour
- Full-time
- High school diploma or GED
- Product management
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Customer Service Clerk
R+L Carriers —Hagerstown, MD
- From $20.42 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Insurance Customer Service Representative
Bitner Henry Insurance Group —Hagerstown, MD
- $20 - $35 an hour
- Customer service
- Office
- Driver's License
- Disability insurance
- Health insurance
Warehouse Customer Service Coordinator 1st shift
Ryder —Hagerstown, MD
- $23.45 an hour
- Full-time
- Word processing
- Basic math
- High school diploma or GED
- Paid training
- Health insurance
2d
Customer Service Representative - State Farm Agent Team Member
Scott Powell - State Farm Agent —Hagerstown, MD
- Part-time
- Office
- Communication skills
- Entry level
Quick Apply
Customer Service Representative - Information Center
Hagerstown Community College —Hagerstown, MD
- From $17.33 an hour
- Part-time
- Office
- Databases
- University
Delivery Station Customer Service Associate, DSL
Amazon.com Services LLC —Hagerstown, MD
- $18.00 - $25.96 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Employee assistance program
- 401(k) matching
Call Center/Customer Service Rep
Automated Health Systems —Chambersburg, PA
- $15 - $18 an hour
- Full-time
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- 401(k)
Quick Apply
Call Center Representative
NVR, Inc —Thurmont, MD
- $47,000 - $57,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Employee stock ownership plan
Contact Center Agent
Patriot Federal Credit Union —Chambersburg, PA
- $19 - $28 an hour
- Full-time
- Research
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
2d
Customer Service Representative: Society Account Manager
Wolters Kluwer —Hagerstown, MD
- $34,000 - $57,500 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Commuter assistance
- Paid parental leave
11d
Customer Service Representative - Part Time
Sunbelt Natural Foods —Hagerstown, MD
- $17 - $19 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick Apply
9d
AT Patient Rescheduling Rep
RadNet —Frederick, MD
- $18.21 - $20.69 an hour
- Full-time
- Remote
- Microsoft Outlook
- OSHA
- HIPAA
- Opportunities for advancement
3d
Warranty Coordinator (1725)
Drb Enterprises Llc —Hagerstown, MD
- Writing skills
- Research
- Mid-level
Warranty Coordinator
DRB Homes —Hagerstown, MD
- Writing skills
- Research
- Mid-level
143 - Washington County Floater - Customer Service Representative
First United Bank & Trust —Hagerstown, MD
- $15.00 - $22.12 an hour
- Overtime
- Writing skills
- Mid-level
- Office
- Wellness program
- Paid holidays
Quick Apply
Customer Service Associate
Wawa, Inc. —Hagerstown, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Pharmacy Customer Service Associate
Walgreens —Hagerstown, MD
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance

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Trailer Parts Sales & Customer Service Representative

Dexter -
Fayetteville, PA

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Mid-level
Organizational skills
Communication skills

Full Job Description

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

Trailer Parts Sales & Customer Representative serves as a primary customer contact and trusted resource for trailer parts identification, application support, and order fulfillment. This role requires strong product knowledge across trailer components and systems, including suspension, axle, brake, wheel-end, electrical, cargo control, and chassis products. The CSR works closely with customers to identify the correct parts, provide technical guidance, process orders accurately, and deliver exceptional service that drives customer satisfaction and sales growth.

What You'll Do

Customer Support & Technical Assistance

Serve as the first point of contact for customers via phone, email, and in person, providing professional and solution-focused service.
Utilize trailer parts knowledge to identify, recommend, and cross-reference parts based on customer needs, specifications, VIN information, axle configurations, and equipment applications.
Assist customers with troubleshooting basic trailer component issues and recommend appropriate replacement parts.
Provide accurate information regarding product specifications, compatibility, availability, pricing, and lead times.
Educate customers on trailer parts, maintenance requirements, and product alternatives when necessary.

Order Management

Accurately enter customer orders, quotes, and requests into ERP and CRM systems.
Review orders to ensure proper part selection and application accuracy.
Conduct proactive follow-up on quotes, orders, backorders, and delivery schedules.
Support OEM and distributor customers with recurring orders and inventory planning.
Track shipments and communication status updates, delays, or changes.

Product & Industry Expertise

Develop and maintain working knowledge of trailer systems and components, including:
Axles and suspension systems
Brakes and wheel-end components
Bearings, seals, and hubs
Electrical and lighting systems
Cargo control products
Landing gear and trailer hardware
Air systems and brake controls
Trailer body and chassis components
Stay current on manufacturer product updates, industry trends, and competitive offerings.
Support branch sales initiatives by identifying upselling and cross-selling opportunities.

Customer Relationship Management

Build and maintain strong customer relationships through responsive communication and technical expertise.
Process returns, warranties, credits, and exchanges according to company policies.
Resolve customer concerns efficiently and escalate complex issues when necessary.
Maintain accurate customer records, notes, and communications within company systems.
Collaborate with warehouse, purchasing, sales, and management teams to ensure seamless customer support.

Key Performance Indicators (KPIs)

Order entry accuracy
Trailer parts identification accuracy
Customer response time and SLA compliance
First-contact resolution rate
Quote conversion rate
Customer satisfaction (CSAT)
Sales growth from existing accounts
Follow-up completion rate
Productivity metrics (calls handled, quotes generated, orders processed)

Core Competencies

Customer Focus
Communication Skills (verbal and written)
Attention to Detail
Time Management & Prioritization
Problem Solving
Team Collaboration
Adaptability

What We're Looking For:

High school diploma or equivalent required.
This is an onsite position. Limited travel for training purposes may be required.
2+ years of customer service, parts counter, inside sales, or trailer/heavy-duty truck parts experience preferred.
Working knowledge of trailer components, axle systems, brake systems, suspension, wheel-end products, and related aftermarket parts strongly preferred.
Experience with distribution, transportation, fleet maintenance, trailer repair, or heavy-duty aftermarket industries preferred.
Proficiency with ERP, CRM, and Microsoft Office applications.
Ability to interpret parts catalogs, technical diagrams, and manufacturer documentation.
Strong mechanical aptitude and willingness to expand product knowledge through ongoing training.

Classification: Salaried Non-Exempt

Why Join Us?

Monday – Friday Schedule – Enjoy work-life balance with no weekends required.
Competitive Pay – We value your experience and expertise.
Career Growth Opportunities – Develop your skills and advance within a growing organization.
Comprehensive Benefits Package
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Holidays
PTO/Vacation Time

If you're looking for a rewarding career with a stable schedule, excellent benefits, and opportunities for professional growth, we'd love to hear from you!

Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.

It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Quick Apply

Refine Your Search

customer service specialist jobs in hagerstown, md

Trailer Parts Sales & Customer Service Representative

Bilingual (English/Creole) Call Center Agent - $17/hour (#DQD)

Customer Service Representative

Customer Service Clerk

Insurance Customer Service Representative

Warehouse Customer Service Coordinator 1st shift

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - Information Center

Delivery Station Customer Service Associate, DSL

Call Center/Customer Service Rep

Call Center Representative

Contact Center Agent

Customer Service Representative: Society Account Manager

Customer Service Representative - Part Time

AT Patient Rescheduling Rep

Warranty Coordinator (1725)

Warranty Coordinator

143 - Washington County Floater - Customer Service Representative

Customer Service Associate

Pharmacy Customer Service Associate

I want to receive the latest job alert for customer service specialist in hagerstown, md

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