Top 13 Customer support & client services managers Jobs in Hagerstown, Md

Customer Experience Manager
Lightning Transportation Inc —Hagerstown, MD
- $54,524.08 - $73,767.72 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Counter Manager
Shepherd Electric Company, LLC. —Frederick, MD
- From $65,000 a year
- Full-time
- Spanish
- ERP systems
- Mid-level
Quick Apply
Senior Client Success Manager
SOCSOTER INC —Hagerstown, MD
- $65,000 - $110,000 a year
- Full-time
- 5 years
- Conflict management
- Senior level
Quick Apply
Customer Service Rep/Project Manager
Marketing.com —Hagerstown, MD
- $65,000 - $75,000 a year
- 5 years
- Mid-level
- Continuous improvement
- Paid holidays
- Disability insurance
Quick Apply
Call Center Quality Manager (4764)
Three Saints Bay, LLC —Martinsburg, WV
- Full-time
- Background check
- HIPAA
- Team management
Quick Apply
Call Center Supervisor (4763)
Three Saints Bay, LLC —Martinsburg, WV
- Full-time
- Background check
- HIPAA
- Mid-level
Quick Apply
Deputy Project Manager
Enlogica Solutions, LLC —Kearneysville, WV
- English
- Office
- Continuous improvement
- Opportunities for advancement
Program Manager
Enlogica Solutions, LLC —Kearneysville, WV
- English
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement
Director of Product Support
Stulz Air Technology Systems, Inc. —Frederick, MD
- $145,000 - $175,000 a year
- Organizational skills
- Senior level
- Associate's degree

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Customer Service Supervisor
DHL —Canal Winchester, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
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7d
Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. The Customer Service Lead Coordinator is responsible for following and implementing company policies and…
$22 - $25 an hour

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Customer Experience Manager

Lightning Transportation Inc -
Hagerstown, MD

Quick Apply

Job Details

Full-time
$54,524.08 - $73,767.72 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Managing customer accounts
Business Management
Team member evaluation
Microsoft Excel
Customer relationship building
EDI
Managing teams in a customer support role
Team leadership
Account troubleshooting
Efficiency improvement
Coaching
Customer satisfaction tracking
Bachelor's degree in business
Talent acquisition
Mid-level
Frontline customer support management
Managing clients in a customer support role
Disciplinary action management
Team development
Hiring
Recruitment and selection
Key Performance Indicators
Transportation management systems
Professional development support
Client retention
Team training
EDI transactions for logistics
Customer engagement
Mentoring
Recruiting

Full Job Description

CORE VALUES

At Lightning Transportation, our core values are our guide to shape our culture. By integrating these principles into our daily operations, we aim to create a positive impact on our employees, customers, and the world around us.

Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.

Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.

Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service

Others First – Treating every employee with respect, empathy, and fairness.

GENERAL DESCRIPTION OF POSITION

As the Customer Experience Manager, you’ll play a critical role in the overall success of Lightning Transportation’s customer service department. You will oversee all operations in customer service such as managing and training the customer service representatives and ensuring that all customer inquiries and concerns are addressed promptly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership, Management, and Accountability (LMA) of the customer service representatives at all locations.
Developing and maintaining a strong relationship with customers by serving as an escalation point of contact for their accounts, addressing inquiries, complaints and service requests ensuring a high level of satisfaction and retention.
Handle escalated customer complaints and resolve complex issues while collaborating with other departments when necessary.
Work with the Tech Team to meet the customers’ technology needs, including reports, API connections, EDI connections, etc.
Report on customer feedback, service levels, and team performance to the executive team.
Monitor data, analyze KPI’s and identify trends and areas of improvement.
Proactively implement procedures and processes to improve our customer service efficiency and quality to improve customer satisfaction.
Ensure customer service representatives are responding timely to customer needs such as scheduling, tracking, and problem resolution.
Take initiative, set priorities, learn quickly, and take ownership of assigned projects and initiatives in a time and deadline driven environment.
Supervise customer service staff as required by individual position(s); participate in hiring, evaluating, training, discipline, and discharging employees as necessary.
Lead, coach and train all customer service representatives to enhance team skills and productivity.
Delegate and elevate grow the team with cross training to take over roles as needed to keep up with the company growth.
Recruit and hire the Right Person Right Seat (RPRS) by evaluating skills, competencies and talent for appointed departments.
Foster a strong culture using EOS within your departments to coach, mentor and develop team members to enhance their skills and productivity while continually promoting the company’s core values.
Perform any other related duties as required or assigned.

TO BE SUCCESSFUL, YOU SHOULD HAVE

Associate or bachelor’s degree in business, management, or related field is preferred but not required.
A minimum of 2 years of industryrelated experience is preferred but not required.
Ability to use Company TMS, Email Management Systems, customer portals along with multiple software programs such as Excel, Word, Teams etc.
Ability to effectively lead, communicate, use critical thinking, and demonstrate strong organizational skills.

PHYSICAL DEMANDS

Lifting/pushing/pulling less than 25lbs.
Office setting with temperaturecontrolled offices with moderate noise levels.
Outside work is limited.

BENEFITS

Paid Time Off and Holidays
Medical, Dental, and Vision Insurance
Health Reimbursement Arrangement (HRA)
Life Insurance
Employee Assistance Program
401k
Tuition Reimbursement
Career Growth Opportunities

About Lightning Transportation Inc

Lightning Transportation is a leading intermodal trucking company specializing in servicing port terminals and providing transportation solutions for import-export cargo. With a focus on flexibility and efficiency, we operate through a network of experienced independent contracted drivers, ensuring safe, timely, and compliant services. Known for our "Service Excellence" in the Mid-Atlantic and Southeast U.S., we design our Intermodal Drayage operations to offer cost-saving solutions for our clients. Our advanced technology, including a Computerized Dispatch Control System (CDCS) and real-time tracking, enables rapid responses and enhances service delivery. Committed to customer satisfaction, we pride ourselves on our long-standing relationships and look forward to providing top-tier service to new and existing clients.

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Refine Your Search

customer support & client services managers jobs in hagerstown, md

Customer Experience Manager

Counter Manager

Senior Client Success Manager

Customer Service Rep/Project Manager

Call Center Quality Manager (4764)

Call Center Supervisor (4763)

Deputy Project Manager

Program Manager

Director of Product Support