Top 5 Customer support coordinator Jobs in Hagerstown, Md

Warranty Coordinator
DRB Homes —Hagerstown, MD
- Writing skills
- Research
- Mid-level
Warranty Coordinator (1725)
Drb Homes —Hagerstown, MD
- Writing skills
- Research
- Mid-level
Client Support Coordinator Care and Communication Role
Comfort Keepers —Fayetteville, PA
- $30,000 - $45,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Supply Chain Account Coordinator
Your Logistics East Corp —Hagerstown, MD
- $50,000 - $55,000 a year
- Weekends as needed
- Research
- Mid-level
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
2d
Field Service Coordinator Lead
Johnson Controls —Waynesboro, PA
- $68,000 - $101,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Health insurance
14d

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Warranty Coordinator (1725)
Drb Homes —Hagerstown, MD
Must have a valid driver’s license. Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home…

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Client Resource Coordinator 2
Johnson Controls —Dublin, OH
Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service.
$26.06 - $35.79 an hour
Support Services Coordinator
ABACUS —Columbus, OH
Associate's Degree in a computer-related field preferred. Capable of sitting at a desk and using a computer for prolonged periods.
Quick Apply
14d

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customer support coordinator jobs near hagerstown, md

Warranty Coordinator

DRB Homes -
Hagerstown, MD

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Job Details

Qualifications

Phone communication
Writing skills
Administrative experience
Driver's License
Conflict management
Office experience
Client interaction via phone calls

Full Job Description

JOB PURPOSE:
Effectively handle incoming service requests via email and over the phone from homeowners in an expedient and professional manner. Providing support to the Warranty Team as required through excellent customer service and administrative tasking.

Responsibilities:

Log all warranty service requests received from homeowners in the computer system
Immediately contact appropriate Warranty Service Team Members to respond to new service calls
Log new completed service calls from warranty team members ensuring accuracy and information is input correctly
Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer
Must generate correspondence to internal and external customers
Generate reports and interpret data for manager(s)
May have to Interact via phone or email frequently with homeowners
Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management
Heavy phone and computer use
Fax, copy, mail, and file information related to settlement process

Essential Functions:

Detail oriented, have the ability to multi task and stay focused with numerous interruptions
Excellent follow up and organizational skills
No phone reluctance in initiating calls to home owners or team members
Solid computer work experience, including
Great communication and listening skills
Good phone demeanor
Strong work ethic
Ability to multi-task and prioritize
A good sense of urgency to respond to customer calls and relay information to Team Members
Ability to handle confrontation and negative communication in a professional and composed manner
Able to listen empathetically and patiently and be personable with customers
Previous office experience required. Previous customer service and residential homebuilding experience a plus
Other duties as apparent or assigned

QUALIFICATIONS:

Knowledge and Skills

Must have strong verbal skills (both in person and over the phone) and strong written skills
Detail orientedand strong organizational skills
Effective multi-tasking skills
Ability to work in fast paced environment
Problem researching capability
Ability to take initiative and be assertive
Process management ability
Must have a valid driver’s license

Education and Work Experience

Associates Degree OR 2-3 years work experience
Data entry and file management experience
Customer service experience a plus
Previous homebuilding experience preferred

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customer support coordinator jobs in hagerstown, md

Warranty Coordinator

Warranty Coordinator (1725)

Client Support Coordinator Care and Communication Role

Supply Chain Account Coordinator

Field Service Coordinator Lead

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