Top 17 Entry level technical support Jobs in Hagerstown, Md

Desktop Support Technician
Ovation Workplace Services Inc —Hagerstown, MD
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
PC Depot Technician I
R3 LLC —Frederick, MD
- $55,000 - $60,000 a year
- Computer Science
- Office
- Associate's degree
- Health insurance
- Dental insurance
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Help Desk Tier 1 Representative
Lincoln Intermediate Unit 12 —Chambersburg, PA
- $21.54 an hour
- Full-time
- High school diploma or GED
- University
- Organizational skills
- Disability insurance
- Health insurance
Help Desk Support Technician
NuAxis Innovations —Shepherdstown, WV
- Online Application
- Mid-level
- 1 year
Geek Squad Agent (Retail Store)
Best Buy —Hagerstown, MD
- $15.00 - $19.22 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
8d
Systems Technician
Innovative Incorporated —Hagerstown, MD
- $50,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Commercial
- Disability insurance
- Health insurance
Quick Apply
1d
Information Systems Technology Trainer
Frederick County Public Schools —Frederick, MD
- $42.16 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
Autodesk Inventor Specialist - AI Trainer
micro1 —United States
- $30 - $100 an hour
- Contract
- Remote
- System design
- No experience needed
- Mid-level
- Flexible schedule
7d

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CT Tech
Frederick Breathe Free Sinus & Allergy —Frederick, MD
Completion of a CT-specific training or certification program (required). Current ARRT (American Registry of Radiologic Technologists) certification in…
$45 - $60 an hour
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Electronics Technician
Flight Systems Industrial Products —Carlisle, PA
*Education:* Associate's or Bachelor's degree in Electronics Engineering, or an equivalent combination of technical certification and relevant experience.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Junior Field Support Technician
Manifest Solutions Corp —Columbus, OH
Valid State of Ohio driver’s license. 6 months to 1 year of experience consisting of installation, configuration, testing, and repair of endpoint hardware and…
$20 - $26 an hour
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4d

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entry level technical support jobs near hagerstown, md

Desktop Support Technician

Ovation Workplace Services Inc -
Hagerstown, MD

Quick Apply

Job Details

Full-time
$35,000 - $49,000 a year

Qualifications

Endpoint Security
Smartphone (troubleshooting support)
IT user and group management
GPO
Laptop (troubleshooting support)
Incident management software
iOS
Encryption
Internal employee customer service
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Mobile device management
Productivity software
Desktop administration
Ticketing system technical support

Full Job Description

POSITION SUMMARY
The Desktop Support Technician delivers first- and second-level technical support across local
and remote environments. Responsibilities include hardware and software troubleshooting,
incident documentation in the IT ticketing system, and resolution of issues involving operating
systems, enterprise applications, and peripheral equipment. This role requires proactive
communication with end users and timely escalation to maintain SLAs and operational
consistency across all shifts.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be
assigned as business needs require.

Deliver first- and second-level technical support to end users for hardware, software, and

application issues via phone, remote access tools, and on-site assistance.

Log, track, and maintain accurate documentation for all reported incidents and service

requests within the designated IT ticketing system.

Install, configure, upgrade, and troubleshoot supported Windows operating systems

(currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.

Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other

organization-approved software.

Install, configure, and troubleshoot printers, desktop computers, laptops, and other

authorized peripheral devices.

Perform routine preventive maintenance on computers, laptops, and printers to ensure

continued operational reliability.

Conduct remedial repairs on desktops, laptops, printers, and related peripheral

equipment.

Utilize diagnostic tools to troubleshoot issues related to network connectivity and

workstation hardware and software.

Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as

required.

Provide timely and professional status updates to end users and stakeholders regarding

open incidents and resolutions.

Support mobile device management (MDM) for iOS and Android devices within the

enterprise environment.

Demonstrate working knowledge of networks, servers, audio/visual systems, smart

devices, and telecommunications in support of a broad range of IT needs.

Perform other duties as assigned by management in support of departmental and

organizational objectives.

MINIMUM QUALIFICATIONS
Education

Bachelor’s or master’s degree in information technology, Computer Science, or a related

field; OR an equivalent combination of education, training, and relevant work experience.
Experience

Minimum of eighteen (18) months of hands-on experience in a desktop support, help

desk, or IT support capacity.

Demonstrated experience supporting Windows-based environments, including Windows

10 and/or Windows 11.
Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level

Microsoft certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy

Objects (GPOs), and Microsoft Office 365.

Experience with PC and laptop hardware installation, configuration, and troubleshooting.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience with helpdesk ticketing systems and IT service management practices.
Knowledge of mobile device management (MDM) platforms supporting iOS and Android

devices.

Familiarity with enterprise encryption solutions and Windows device management via

Active Directory.

Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to effectively manage multiple priorities, work independently, and consistently meet

established SLAs.

Excellent verbal and written communication skills with the ability to convey technical

information clearly to non-technical audiences.

Demonstrated commitment to delivering high-quality customer service to internal

stakeholders.

Ability to adapt to a rapidly evolving technology environment and shifting organizational

priorities.

Willingness to work outside standard business hours, including evenings and weekends,

for scheduled project support or emergency response as required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
The demands below are representative of those required to perform this role's essential
functions. Reasonable accommodations will be made for qualified individuals with disabilities in
accordance with the ADA and applicable state law.

Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and

standard office equipment.

Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.
Work is performed primarily in a standard office or data center environment with moderate

noise levels.

May be required to travel to or work at multiple organizational sites or client locations.

EQUAL EMPLOYMENT OPPORTUNITY
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including pregnancy and related
conditions), gender identity, sexual orientation, national origin, age, disability, genetic
information, veteran status, or any other characteristic protected under applicable federal, state,
or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.
Applicants requiring a reasonable accommodation to participate in the application or interview
process should contact Human Resources in advance.

DISCLAIMER
This description outlines the general nature and scope of the role and is not an exhaustive list of
all duties or requirements. Management may modify responsibilities as business needs evolve

Quick Apply

Refine Your Search

entry level technical support jobs in hagerstown, md

Desktop Support Technician

PC Depot Technician I

IT Service Desk Support Specialist

Help Desk Tier 1 Representative

Help Desk Support Technician

Geek Squad Agent (Retail Store)

Systems Technician

Information Systems Technology Trainer

Autodesk Inventor Specialist - AI Trainer

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