Top 38 Housing program manager Jobs in Hagerstown, Md

Residential Operations Manager
Heartly House, Inc. of Frederick County, Maryland —Frederick, MD
- $55,500 - $61,500 a year
- Weekends as needed
- Background check
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Manager Leadership - Mountain Operations
Liberty Mountain Resort —Fairfield, PA
- $72,873 - $104,104 a year
- Full-time
- Background check
- 18 years or older
- 3 years
- Health insurance
- Dental insurance
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2d
Community Manager
TM Associates —Boonsboro, MD
- $19 - $20 an hour
- Full-time
- Writing skills
- English
- Mid-level
- Health insurance
- Dental insurance
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4d
Leasing Manager
Mission Rock Residential LLC —Frederick, MD
- $25 - $27 an hour
- Weekends as needed
- Customer service
- Mid-level
- Office
- Health savings account
- Paid holidays
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12d
Restorative Care Program Director
EdenSpring —Martinsburg, WV
- $65,000 - $85,000 a year
- Full-time
- Background check
- Management
- Residential
- Relocation assistance
- Health insurance
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9d
Maintenance Technician
The Orenda Center of Wellness —Frederick, MD
- $22 - $32 an hour
- 8 hour shift
- Background check
- CPR Certification
- Clean driving record
- Paid holidays
- Disability insurance
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Leasing Professional
Grady Management Inc —Frederick, MD
- $22 - $23 an hour
- Weekends as needed
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Disability insurance
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Diesel Technician Apprentice-Paid Training
Republic Services —Frederick, MD
- $16.00 - $24.50 an hour
- Weekends as needed
- Mechanic experience
- Travel
- Leadership
- Paid training
- AD&D insurance
Experienced Building Maintenance Technician
Liberty Mountain Resort —Fairfield, PA
- $21.25 - $26.57 an hour
- Full-time
- 18 years or older
- English
- Mid-level
- Health insurance
- Dental insurance
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2d
MAINTENANCE
UMH Properties, Inc. —Chambersburg, PA
- $20 - $21 an hour
- Overtime
- Clean driving record
- Driver's License
- Power tools
- Disability insurance
- Health insurance
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9d
Floating Maintenance Technician
S L Nusbaum Realty Co —Frederick, MD
- $19 - $26 an hour
- Weekends as needed
- Heavy lifting
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Buckeystown Veterinary Hospital - DVM/VMD Extern
Buckeystown Veterinary Hospital —Frederick, MD
- Entry level
Quick Apply
Travel Stepdown RN
Trustaff —United States
- Up to $3,049 a week
- Part-time
- Background check
- RN License
- BLS Certification
- Travel reimbursement
- Health savings account
Quick Apply
1d
Travel Med Surg Tele RN
Trustaff —United States
- Up to $3,158 a week
- Part-time
- Acute care
- Background check
- Surgery
- Travel reimbursement
- Continuing education credits
Quick Apply
1d

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Residential Operations Manager

Heartly House, Inc. of Frederick County, Maryland
Frederick, MD

Quick Apply

Job Details

Full-time
$55,500 - $61,500 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Staff supervision
Team supervision
Social service program staff supervision
Data summary reports
High school diploma or GED
Working with survivors of violence
Driver's License
SharePoint
Client advocacy in social work
Productivity software
Victims of domestic violence support experience

Full Job Description

Job Title: Residential Operations Manager

Location: Frederick, MD 

Organization: Heartly House 
Position Type: Full-Time (Exempt, 35 hours/week) 
Schedule: Monday-Friday, weekends as needed, hours are based on need of the department
Reports To: Director
Location: Frederick, MD
Benefits: Eligible for full benefits

About Heartly House 

Heartly House has served the Frederick County community for over 40 years, providing comprehensive services to survivors of intimate partner violence, sexual violence, child abuse, and human trafficking. Our programs are rooted in trauma-informed, client-centered care with a mission to end abuse and empower survivors through prevention, intervention, and advocacy. 

____________________________________________________________________________

Position Summary  

The Residential Operations Manager is responsible for the daily operations and overall management of the organization’s emergency shelter. This includes supervision of shelter staff, ensuring trauma-informed and survivor-centered practices, managing operational logistics, enforcing policies and procedures, ensuring compliance with safety, regulatory, and grant requirements, and collaborating to ensure quality services. This role plays a critical part in maintaining a safe, dignified, and healing environment for all residents.

_____________________________________________________________________________

Key Responsibilities 

Shelter Operations & Oversight

Oversee daily operations of the shelter, ensuring a safe, clean, and welcoming environment for survivors and their families.
Take part in an on-call rotation for team support, emergency response, and handling of critical incidents.
Ensure adherence to safety protocols, confidentiality standards, and grant compliance requirements.
Maintain schedules for 24/7 coverage and manage emergency staffing needs, including providing coverage for client services shifts when needed.
Monitor shelter cleanliness, security systems, inventory, and facility maintenance.
Monitor food, transportation, laundry, and supply ordering.
Coordinate shelter intakes and discharges in collaboration with case management team.

Staff Supervision & Support

Facilitate regular team meetings and one-on-one supervision.
Support staff wellness and help manage secondary traumatic stress.
Hire, train, schedule, supervise, and evaluate shelter staff and volunteers.
Provide ongoing professional development, coaching, and support to staff.
Ensure staff adherence to agency policies, safety protocols, and confidentiality standards.

Resident Support & Coordination

Support implementation of enrichment programming (e.g., life skills, healing groups, youth activities).
Facilitate resident house meetings, with the support of the Director.
Support advocates in conducting client intakes, safety planning, and goal setting.
Handle client conflicts, grievances, and emergency situations with a restorative and de-escalating approach.
Ensure client rights, dignity, and empowerment are upheld in all interactions.
Collaborate with case managers to facilitate smooth client transitions into and out of the shelter.

Administration & Compliance

Maintain accurate records, incident reports, shift logs, and shelter data in accordance with grant and program requirements.
Ensure shelter operations are aligned with agency policies, funding mandates, and legal requirements.
Collaborate with program leadership on shelter budget, program evaluation, and service improvements.

______________________________________________________________________________

Required Qualifications 

High School Diploma or equivalent.
Dedicated to supporting survivors of IPV, sexual violence, child abuse, or human trafficking.
Strength in challenging interactions.
Ability to handle crises calmly, ethically, and effectively.
Excellent organizational, interpersonal, and problem-solving skills.
Advanced in Microsoft Office, SharePoint and Data reporting software
Ability to work flexible hours, including evenings, weekends, and holidays.
Knowledge of local resources, housing systems, and victim services.
Experience in human services, advocacy work
Minimum 2 years of experience in managing operations.
Minimum 2 years of staff supervision experience in a human services setting.
Knowledge of trauma-informed care.
Reliable transportation and valid driver’s license for travel between office/shelter locations. ____________________________________________________________________________

Preferred Qualifications

Familiarity with SharePoint in Microsoft Suite.
Relevant professional experience or education in a related field.
Knowledge of trauma-informed care principles.
Experience with housing programs, including rental assistance or transitional housing.
Ability to communicate in more than one language.
Experience in shelter/residential program services.

_____________________________________________________________________________

Training & Requirements 

Successful completion of all required Heartly House Learning Management System (LMS) courses upon hire. 
Ongoing participation in continuing education and professional development. 
Compliance with all internal policies, procedures, and certification requirements as outlined by Heartly House and relevant authorities.

_____________________________________________________________________________

Physical Requirements

Must be able to remain on-site, move around a multi-level shelter facility, and respond quickly to emergencies.
Some lifting (up to 30 lbs.), stair-climbing, and light physical activity may be required.
Ability to sit for extended periods and work on a computer.

_____________________________________________________________________________

Benefits 

Heartly House offers a supportive work environment with opportunities for growth and professional development. Benefits may include: 

Paid time off (PTO) and observed holidays 
Health, dental, vision, and life insurance 
401k Retirement plan 
Ongoing training and certification support 
Meaningful, mission-driven work that makes a difference in the community

Job Type: Full-time

Pay: $55,500.00 - $61,500.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

How many years of experience do you have directly supervising staff?
How many years of experience do you have managing a program or department?
Do you have experience working in a shelter or residential setting? If so, for how long?

Work Location: In person

Quick Apply

Refine Your Search

housing program manager jobs in hagerstown, md

Residential Operations Manager

Senior Manager Leadership - Mountain Operations

Community Manager

Leasing Manager

Restorative Care Program Director

Maintenance Technician

Leasing Professional

Diesel Technician Apprentice-Paid Training

Experienced Building Maintenance Technician

MAINTENANCE

Floating Maintenance Technician

Buckeystown Veterinary Hospital - DVM/VMD Extern

Travel Stepdown RN

Travel Med Surg Tele RN

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