Top 60 It Jobs in Hagerstown, Md

IT Service Desk Analyst III
Hospice of Washington County —Hagerstown, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
IT Infrastructure & Support Analyst
Staples, Inc. —Greencastle, PA
- $74,000 - $99,000 a year
- On call
- Computer science
- Microsoft Excel
- Computer Science
- Paid holidays
- Paid time off
IT Service Desk Support Specialist
Music & Arts —Frederick, MD
- $68,000 - $90,000 a year
- Email
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
8d
Tech Admin - Entry Level
Lightning Transportation Inc —Hagerstown, MD
- $20.47 - $27.69 an hour
- Full-time
- Hybrid work
- Office
- SQL
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Hagerstown, MD
- $35,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Office
- Master's degree
Quick Apply
IT Specialist 1/IT Support Assistant, 2
Telos Corporation —Frederick, MD
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
IT Support Technician
Elect IT Solutions —Chambersburg, PA
- $55,000 - $65,000 a year
- Full-time
- Background check
- Azure
- Software troubleshooting
- Paid holidays
Quick Apply
IT Technician
Surveillance Secure —Frederick, MD
- Weekends as needed
- Office
- Windows
- Travel
Technical Support Specialist / System Support Technician
MEDI+SIGN —Smithsburg, MD
- Weekends as needed
- Mid-level
- Travel
- US work authorization
IT Service Support Engineer
OBXtek —Frederick, MD
- Classroom
- Computer science
- Microsoft Outlook
Quick Apply
Tech Customer Support
Aircraft Owners and Pilots Association —Frederick, MD
- $29 - $34 an hour
- Monday to Friday
- Microsoft Outlook
- Computer Science
- Mid-level
- Wellness program
- Paid parental leave
9d
Help Desk Support Analyst (Associate-Level)
Link Solutions, Inc. —Frederick, MD
- Full-time
- Office
- Windows
- Organizational skills
- Paid holidays
- Disability insurance
IT Technician
CREO GROUP —Chambersburg, PA
- Full-time
- Microsoft Outlook
- ERP systems
- Mid-level
Quick Apply
Service Year Option - IT Helpdesk Assistant
Meritus Medical Center Inc —Hagerstown, MD
- $15 an hour
- Mid-level
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Cybersecurity Analyst
F&M Trust —Chambersburg, PA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Customer Service Technical Associate – Tier 1
Wolters Kluwer —Hagerstown, MD
- $34,300 - $57,400 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Paid parental leave
11d
Helpdesk Technician I
Stulz Air Technology Systems, Inc. —Frederick, MD
- English
- Research
- Mid-level
4d
Information Systems Technology Trainer
Frederick County Public Schools —Frederick, MD
- $42.16 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
Data Center Manager, Nights
Amazon Data Services, Inc. —Frederick, MD
- $78,400 - $137,300 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
- AD&D insurance
- Health insurance
IT Service Delivery Lead
Commercial Metals Company —Martinsburg, WV
- On call
- Computer Science
- 5 years
- Mid-level
- Employee stock purchase plan
- Disability insurance

I want to receive the latest job alert for it in hagerstown, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near hagerstown, md

IT Service Desk Analyst III

Hospice of Washington County -
Hagerstown, MD

Quick Apply

Job Details

Full-time
$58,488.99 - $93,582.39 a year

Qualifications

Desktop computer repair
Customer follow-ups
Personal electronics repair
MCSA
Email customer support
MCP
Phone communication
Incident report management
Triage
Laptop (troubleshooting support)
Incident management software
Client inquiry handling
Hardware maintenance
Mid-level
Windows
Incident Escalation
Software installation
Inventory management software
Schedule management
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Computer management
Incident management operations support
CompTIA Network+
Data reporting support
Software documentation
Data analytics
Productivity software
Phone call management

Full Job Description

Under limited supervision and in accordance with IT service level agreements provides Tier 1 first level resolvable phone, email and remote support for the IT Service Desk as needed. Additionally, provides more complex Tier 2 and Tier III support for all client technology and associated peripherals by means of analyzation and methodical troubleshooting. Support Tier I and Tier II analyst in resolving and training on more complex software installs and hardware resolution. Support is provided via telephone, ticketing system, email, remote assistance, customer site visit and manager escalation.. Staffs the IT Service Desk Call Center, ticket processing, routing and escalating non client technology related customer inquiries, service requests and incident reports. May assist as a resource on special projects, video visits and may also provide limited desk side support for break/fix hardware issues while executing all duties as assigned. Technical Escalation point for the Service Desk.

Education

Bachelor’s Degree preferred, or Equivalent Technical Experience

Experience

4 years’ experience in a Technical Support Call Center setting preferred. Hospital experience is preferred.

Knowledge, Skills and Abilities

Experience with Windows 7, Windows 8.1, Windows 10, Microsoft Office Family of Products, Microsoft Active Directory, preferred.
Skill in Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred.
Excellent Soft skills and customer facing skills.
Data analytics and report building

Licensures, Certifications

At least one of the following: CompTIA A+, CompTIA Network+, MCP, MCSA. Must be an active certification.

Physical Requirements

Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds.

Working Conditions

Professional Office Environment and Dress Code. There will be exposure to dust. Includes on-call responsibility for Desktop support. Must be flexible in supporting 24 hours call center, 7 days a week.

Conditions of Employment

Must Have Own Transportation to Support Remote Sites and On Call Responsibilities.

Principal Duties and Responsibilities

Logs, responds to and resolves Tier I and Tier IIfirst level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Logs and responds to Tier 2 incidents and service requests within SLA timelines and GBMC Greater Behaviors.
Schedules work to meet departmental SLAs and to accommodate customer’s needs and requirements. Though rare, this includes flexing hours as required to include evenings, nights, and/or weekends and holidays.
Evaluates customer needs and makes technical recommendations that comply with current GBMC standards and technical guidelines.
Creates documentation necessary to install and provide ongoing support for current systems for Tier I triage support..
Utilizes and helps manage a software and hardware inventory management system.
Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components.
Provides On Call support, 24x7, on a rotating basis as determined by the Client Support Manager and department procedure.
Provides follow up with customer and support resources to ensure completion of customer’s call and customer satisfaction.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacy
Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectations
Actively pursues learning and self-development
Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for others
Takes ownership of problems and does what is needed to solve them
Appropriately plans and utilizes required resources for various job duties
Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the team
Addresses and resolves conflict in a positive way
Seeks out the ideas of others to reach the best solutions
Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgment
Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environment
Continuously seeks to improve the quality of products/services
Displays flexibility in dealing with new situations or obstacles
Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$58,488.99 - $93,582.39

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Quick Apply

Refine Your Search

it jobs in hagerstown, md

IT Service Desk Analyst III

IT Infrastructure & Support Analyst

IT Service Desk Support Specialist

Tech Admin - Entry Level

Desktop Support Technician

IT Specialist 1/IT Support Assistant, 2

IT Support Technician

IT Technician

Technical Support Specialist / System Support Technician

IT Service Support Engineer

Tech Customer Support

Help Desk Support Analyst (Associate-Level)

IT Technician

Service Year Option - IT Helpdesk Assistant

Cybersecurity Analyst

Customer Service Technical Associate – Tier 1

Helpdesk Technician I

Information Systems Technology Trainer

Data Center Manager, Nights

IT Service Delivery Lead

I want to receive the latest job alert for it in hagerstown, md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected