Top 72 Chat support Jobs in Halethorpe, Md

Virtual Service Representative (Call Center, on site) - Part Time
Community College of Baltimore County —Catonsville, MD
- $19.07 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Mid-level
- 403(b)
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Customer Service Associate
Luvyxrx —Towson, MD
- $22.55 - $27.16 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
10d
Customer Service Associate
THE UPS STORE #1162 —Baltimore, MD
- $15 - $20 an hour
- Part-time
- Background check
- Microsoft Outlook
- Organizational skills
- On-the-job training
- Flexible schedule
Quick Apply
7h
Call Center Service Representative 3 (SCA)
Peraton —Annapolis Junction, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
Automotive Service Appointment Coordinator
Sheehy BDC —Severna Park, MD
- $17 an hour
- Full-time
- Hybrid work
- Clean driving record
- Microsoft Outlook
- Driver's License
- Profit sharing
- Paid training
Quick Apply
6d
Contact Center Manager - Inside Sales
Long Fence & Home —Savage, MD
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Presentation skills
- Health savings account
- Health insurance
Quick Apply
2d
Customer Service Specialist - TS/SCI w/Poly
General Dynamics Information Technology —Annapolis Junction, MD
- $33.15 - $44.85 an hour
- Computer literacy
- High school diploma or GED
- Travel
- 401(k) matching
Patient Services Assistant - Perinatal Associates
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $17.30 - $25.11 an hour
- Full-time
- Writing skills
- Basic math
- Office
Quick Apply
Admissions Specialist
Howard Community College —Columbia, MD
- $25 an hour
- Extended hours
- Experience working with individuals with disabilities
- Word processing
- Writing skills
Patient Services Assistant - Internal Medicine
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $17.30 - $25.11 an hour
- Full-time
- Writing skills
- Basic math
- Internal Medicine
Quick Apply
Retail Sales Associate
Saatva —Baltimore, MD
- $23 an hour
- Weekends as needed
- 1 year
- Communication skills
- Entry level
- Commuter assistance
- Health savings account
Quick Apply
Patient Services Assistant - Pulmonology
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $17.30 - $25.11 an hour
- Full-time
- Writing skills
- Basic math
- Office
Quick Apply
Patient Services Assistant - Gynecology/Oncology
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $17.30 - $25.11 an hour
- Full-time
- Writing skills
- Basic math
- Office
Quick Apply
Technical Support Analyst
FacilityOS —Annapolis, MD
- Full-time
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Health insurance
- Work from home
Quick Apply
988 Text and Chat Supervisor
CarePoint Response —Baltimore, MD
- $26.00 - $28.50 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
- Dental insurance
- Tuition reimbursement
3d
988 Text and Chat Supervisor (11591)
Baltimore Crisis Response Inc —Baltimore, MD
- $26.00 - $28.50 an hour
- Part-time
- Mid-level
- Bachelor's degree
- Psychology
- Dental insurance
- Tuition reimbursement
3d
Contact Center Agent
Immersion Consulting, LLC —Annapolis, MD
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Client Service Representative
Murthy Law Firm —Owings Mills, MD
- $19 - $20 an hour
- Extended hours
- Mid-level
- High school diploma or GED
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply

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Virtual Service Representative (Call Center, on site) - Part Time

Community College of Baltimore County -
Catonsville, MD

Apply Now

Job Details

Part-time
$19.07 an hour

Benefits

457(b)
403(b)

Qualifications

Phone communication
Client inquiry handling
Student database management
Student information system
Data management
Working with students
Customer engagement
Data interpretation
Telephone systems
Productivity software
Customer information system software

Full Job Description

Salary

$19.07 Hourly

Location

Catonsville, MD

Job Type

Part-Time Staff

Job Number

2026-825

Division

Enrollment and Student Services

Opening Date

11/21/2025

Class Description

The purpose of this class is to provide friendly, courteous, and patient frontline call center chat and text services including support to students and the college community. Provides comprehensive support across various campus services, utilizing technical platforms such as Banner SIS, Element451 CRM, queue management systems, and the TDX knowledge base to enhance service delivery, including but not limited to admissions, financial aid, registration, and student accounts. This role focuses on delivering exceptional customer service and creating a seamless experience for students navigating essential and other college-related services. This position works with prospective, admitted, and current students to provide detailed information about and help with all student services processes from admission through enrollment and applying for graduation, ensuring a seamless and customer-service-oriented experience.

Minimum Requirements

Associates degree or 60 transferable college credits with two (2) years of experience, or High School diploma/GED with four (4) years of experience working with students or customers in a service-oriented environment. At least three (3) years of call center experience. This call center experience must include managing a high volume of inbound and outbound calls. Must be able to understand and respond to inquiries promptly with friendly, courteous and patient communication understandable to all callers.

Proficiency in using student or organizational information systems for accessing and updating student records, customer relationship management (CRM) tools for tracking student engagement and outreach, queue management systems for managing student service flow, and knowledge base platforms for providing accurate and timely information to students. Familiarity with Microsoft Office (Word, Excel, PowerPoint, Teams, OneDrive) preferred. Strong technical aptitude with the ability to navigate multiple digital platforms, interpret data, and troubleshoot common system issues. Bachelor’s degree preferred. Bilingual skills preferred.

Class Specific Essential Duties

When speaking with students, faculty, staff, business partners and referring agencies/organizations, by phone, in person or email, the enrollment specialist must:

Assist and provide information, daily to students, faculty, administrators and the college community by email, and primarily on the telephone.
Provide day to day processing of enrollment related paperwork.
Resolve and troubleshoot problems in daily processing of service requests related to areas including enrollment, course selection and refunds.
Process, prepare and validate student documents relating to all aspects of the enrollment process.
Process mail and handle inquiries from internal and external sources to facilitate efficient office operations.
Audit and/or verify student records. Research and resolve discrepancies.
Facilitation of efficient process and data management of student enrollment records.
Serve as essential staff for the College Community to ensure business continuity.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

Provide virtual services through phone, chat, text and email support for all CCBC students, faculty, and staff utilizing in-depth knowledge of admissions, bursars, registrar, and financial aid to provide accurate information and support.
Facilitate simultaneous high call volume and student information updates.
Assist prospective students with their admission application and resolving questions related to admissions, and their journey with CCBC.
Guide new admits through the enrollment process.
Triage student questions to ensure advising appointments are only scheduled when necessary, utilizing an appointment system such as SARS Anywhere, Element451 CRM, or another queuing system. Resolve questions quickly when possible, and assign the appropriate advisor for appointments when needed. Ensure students are connected with their assigned academic advisor and schedule follow-up appointments as necessary.
Ensure student’s records are accurate within Banner SIS and Element 451 CRM and assisting them with updating their records as needed.
Utilize the student information system, Banner, to analyze and clarify student accounts, financial aid packages, and payment options, ensuring students receive clear and actionable information to complete their financial aid processes and accept awards.
Educate students about the benefits and requirements for federal and state financial aid and helping them apply for aid via the FAFSA.
Utilize Banner SIS for student registration by assisting students with course selection, registration processes, and ensuring accurate enrollment data. Use Banner Xtender to scan, index, and manage student records, ensuring all documents are properly filed and easily accessible for future reference, while maintaining data integrity and confidentiality.
Solve problems that the student has related to enrollment, payment, retention, and graduation processes.
Navigate confidential student information across multiple systems, ensuring compliance with relevant regulations and privacy standards.
Collaborate effectively with colleagues in Instruction, Student & Academic Affairs, Student Finance, and Enrollment Services, facilitating smooth interactions between students and other departments to enhance service delivery.
Document interactions with students accurately and thoroughly in Element451 CRM, tracking and maintaining records of inquiries, responses, and any follow-up actions taken.
Escalate queries and concerns as necessary to ensure timely resolution and effective support for students.
Participate in software, process, and skill training and professional development. This includes, but is not limited to local, state, and federal compliance regulations. Attend, and occasionally lead, job specific workshops, conferences, trainings, and other professional development opportunities.
Ensure service delivery standards are met as set by Quality Assurance & Intake Management.
Provide technical support to students to facilitate account recovery.

CCBC Part Time Benefits At A Glance

BENEFIT SUMMARY
Supplemental (Retirement Annuities) 403(b) and 457(b)

Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Parking
Free. Must obtain a parking permit from the Department of Public Safety to use on all campuses.

Sick and Safe Leave
CCBC is pleased to offer paid sick and safe leave for part-time employees. Paid sick and safe leave is earned by all part-time employees including credit and non-credit adjunct faculty, part-time associates and other part-time employees.

Apply Now

Refine Your Search

chat support jobs in halethorpe, md

Virtual Service Representative (Call Center, on site) - Part Time

Helpdesk Support Specialist

Customer Service Associate

Customer Service Associate

Call Center Service Representative 3 (SCA)

Outreach Subject Matter Expert (SME)

Automotive Service Appointment Coordinator

Contact Center Manager - Inside Sales

Customer Service Specialist - TS/SCI w/Poly

Patient Services Assistant - Perinatal Associates

Admissions Specialist

Patient Services Assistant - Internal Medicine

Retail Sales Associate

Patient Services Assistant - Pulmonology

Patient Services Assistant - Gynecology/Oncology

Technical Support Analyst

988 Text and Chat Supervisor

988 Text and Chat Supervisor (11591)

Contact Center Agent

Client Service Representative

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