Top 805 Customer service representative Jobs in Halethorpe Md

Customer Experience Escalations Representative
First Team Professional Resources —Glen Burnie, MD
- $22 - $24 an hour
- Full-time
- Background check
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service Representative - State Farm Agent Team Member
Eve Hamper - State Farm Agent —Baltimore, MD
- $20 - $25 an hour
- Urgently hiring
- Background check
- Office
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
7d
Contact Center Specialist
Peake Federal Credit Union —Perry Hall, MD
- $22.40 - $33.50 an hour
- Full-time
- Word processing
- Computer literacy
- Basic math
- Free parking
- Paid holidays
Remote Client Agent (Work From Home) | Flexible Schedule
The Gainey Agency —Baltimore, MD
- Part-time
- Remote
- 18 years or older
- Computer literacy
- No experience needed
- Opportunities for advancement
- Flexible schedule
Quick Apply
Client Success Representative (Remote)
Demand.com —Baltimore, MD
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Remote Customer Service & Client Support Agent – Work From Home
The Gainey Agency —Baltimore, MD
- Remote
- 18 years or older
- US work authorization
- Entry level
- Work from home
- Opportunities for advancement
Quick Apply
ADMINISTRATIVE SPECIALIST II (CALL CENTER SPECIALIST (FULL-TIME CONTRACTUAL))
State of Maryland - MDH Deputy Secretary for Public Health Services —Baltimore, MD
- $23.60 - $30.53 an hour
- Online Application
- Spanish
- English
- Mid-level
- AD&D insurance
- Health insurance
13d
Patient Access Scheduler - Call Center
Johns Hopkins Health System —Baltimore, MD
- Full-time
- Medical office experience
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
6d
Front Desk Customer Service Advisor - Part Time
Whip, Inc. —Glen Burnie, MD
- $20 - $30 an hour
- Part-time
- Clean driving record
- Office
- High school diploma or GED
Quick Apply
3d
Call Center Operator - Primary Care
Mercy Medical Center —Glen Burnie, MD
- $17.83 - $26.75 an hour
- Full-time
- Medical office experience
- Primary Care
- High school diploma or GED
- 403(b) matching
- Paid holidays
7d
Customer Experience Specialist
Bray & Scarff —Laurel, MD
- $24 - $26 an hour
- Overtime
- Mid-level
- Office
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Member Services Representative
14 W Administrative Services LLC. —Baltimore, MD
- $40,000 - $45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Customer Service Advisor
Whip, Inc. —Glen Burnie, MD
- $20 - $30 an hour
- Weekends as needed
- Clean driving record
- Office
- High school diploma or GED
Quick Apply
6d
Customer Service Representative
American Leak Detection of Maryland —Baltimore, MD
- $23 - $26 an hour
- Full-time
- Military
- Mid-level
- Office
- Paid training
- Paid holidays
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
Wealth Services, Senior Manager
T. Rowe Price —Owings Mills, MD
- $124,000 - $225,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Paid time off
- Adoption assistance
7d
In-Home Coach ICP
Asurion —Halethorpe, MD
- Full-time
- Management
- Mid-level
- Assembly
Assistant Installation & Production Manager (In office for Home Improvement)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $20 - $25 an hour
- Overtime
- Management
- Mid-level
- 3 years
- Paid training
- Paid holidays
Quick Apply
Dayside Medical Communications Supervisor (Must have NREMT)
WLRC Inc —Windsor Mill, MD
- $34 an hour
- Overnight shift
- Background check
- Writing skills
- Pass drug screening
Quick Apply

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Customer Experience Escalations Representative

First Team Professional Resources -
Glen Burnie, MD

Quick Apply

Job Details

Full-time
$22 - $24 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
401(k) 6% Match
Vision insurance
401(k) matching
Employee discount
Gym membership

Qualifications

French
Teamwork
Interpersonal skills
Writing skills
English
High school diploma or GED
Driver's License
Attention to detail
Productivity software
Technical Proficiency

Full Job Description

Customer Experience Escalations Representative – Bilingual French

Do you enjoy providing world-class customer service? Do you have a proven track record of solving complex service issues? Our client is seeking a passionate, customer-focused professional to join their Customer Experience team and help deliver exceptional service.

About the Team -

You will be part of a dynamic, passionate, and performance-driven team dedicated to delivering exceptional customer experiences. This role requires a collaborative spirit, strong communication skills, and a commitment to providing outstanding service.

Role Overview -

The Customer Experience Escalations Representative will handle escalated customer issues, ensuring positive resolutions while maintaining the client's high standards. This individual will make customer-focused decisions, promote customer loyalty, and de-escalate complaints through active listening, empathy, and strong problem-solving skills.

The representative will communicate with both English - and French - speaking customers, providing valuable product and service information. Responsibilities will include handling inbound calls, making outbound callbacks, and responding to customer emails.

The ideal candidate should be comfortable spending extended periods on the phone and confidently interacting with customers who may be frustrated or upset.

Key Responsibilities -

Customer Interaction: Handle escalated customer complaints and warranty returns efficiently, with a focus on first-contact resolution and maintaining a positive customer experience.
Communication: Use excellent verbal and written communication skills to clearly and empathetically address customer needs in both English and French.
Empathy and Patience: Demonstrate genuine care for customers while maintaining a calm, professional demeanor when handling challenging situations.
Product Knowledge: Quickly learn and retain detailed product information, including new collections and special editions, to effectively assist customers.
Technical Proficiency: Navigate multiple systems simultaneously, with prior CRM experience preferred, particularly Salesforce.
Problem-Solving: Use strong analytical and critical-thinking skills to identify customer concerns and provide effective solutions.
Customer Advocacy: Represent the client's values and commitment to quality in every customer interaction while helping build customer loyalty and satisfaction.
Team Collaboration: Work effectively with colleagues and contribute to a positive, supportive team environment.
Attention to Detail: Maintain accuracy when documenting customer information, interactions, and resolutions.
Professionalism and Privacy: Maintain confidentiality of all customer and business information.

Qualifications -

Minimum of 2 years of customer service experience, preferably within the retail, luxury goods, or premium customer service industry.
Bachelor’s degree preferred; candidates with a high school diploma and equivalent experience will also be considered.
Familiarity with contact center metrics such as Average Handle Time (AHT), CSAT, and NPS.
Self-motivated and comfortable interacting with customers throughout the day.
Strong interpersonal, written, and verbal communication skills.
Professional, personable, and able to remain composed under pressure.
Proficiency with Microsoft Office applications and experience with a Customer Relationship Management (CRM) system, preferably Salesforce Service Cloud.
Proficient French speaking and writing ability.

Benefits -

Comprehensive medical, dental, and vision insurance with multiple plan options.
401(k) plan with a 6% employer match and immediate vesting.
Tuition reimbursement for Associate, Bachelor’s, and Master’s degree programs.
Employee discount program.
Peer-to-peer recognition program.
On-site cafeteria offering complimentary breakfast and lunch.
Complimentary individual gym membership.
Paid time off, including vacation, sick and personal days, volunteer day, celebration day, company holidays, and birthday.

Pay: $22.00 - $24.00 per hour

Expected hours: 40.0 per week

Application Question(s):

Do you understand that this role is not on public transit and you must have your own vehicle?

Language:

French (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in halethorpe md

Customer Experience Escalations Representative

Customer Service Representative - State Farm Agent Team Member

Contact Center Specialist

Remote Client Agent (Work From Home) | Flexible Schedule

Client Success Representative (Remote)

Remote Customer Service & Client Support Agent – Work From Home

ADMINISTRATIVE SPECIALIST II (CALL CENTER SPECIALIST (FULL-TIME CONTRACTUAL))

Patient Access Scheduler - Call Center

Front Desk Customer Service Advisor - Part Time

Call Center Operator - Primary Care

Customer Experience Specialist

Member Services Representative

Front Desk Customer Service Advisor

Customer Service Representative

Customer Service Call Center Agent

Call Center Operator - Healthcare

Wealth Services, Senior Manager

In-Home Coach ICP

Assistant Installation & Production Manager (In office for Home Improvement)

Dayside Medical Communications Supervisor (Must have NREMT)

I want to receive the latest job alert for customer service representative in halethorpe md

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