Top 12 Technical support specialist Jobs in Hall, Wa

IT Specialist
Jeffrey Chain —Woodland, WA
- $75,000 - $87,500 a year
- Overtime
- ERP systems
- Mid-level
- Office
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11d
Customer Service Specialist I - Clark County Assessor's Office
Clark County Washington —Clark County, WA
- $23.77 - $30.90 an hour
- Online Application
- Background check
- Writing skills
- English
- Disability insurance
- Health insurance
14d
IT Support Specialist
The Management Group, Inc —Vancouver, WA
- $25 - $32 an hour
- Mid-level
- Travel
- In-person
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IT Specialist - Onsite Support
North Sky Communications, LLC —Vancouver, WA
- $24 - $26 an hour
- Monday to Friday
- 18 years or older
- Mid-level
- US work authorization
- Employee stock purchase plan
- Paid holidays
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GTM Integration Specialist I
ZoomInfo Technologies LLC —Vancouver, WA
- $48,300 - $75,900 a year
- Hybrid work
- Mid-level
- Bachelor's degree
- Organizational skills
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply

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IT Specialist

Jeffrey Chain -
Woodland, WA

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Job Details

Full-time
$75,000 - $87,500 a year
11 days ago

Qualifications

Project management experience in technology
ERP systems
Equipment troubleshooting
Microsoft Exchange
Windows
Incident Escalation
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Network switching
Project budget management
IP networking
Managing projects
Network routing
Windows Server administration
Escalation handling

Full Job Description

Summary of Job –

To provide 1st & 2nd line IT infrastructure and applications support to Renolds internal customers. A member of the service desk team, the role will ensure that requests are prioritized and managed in an efficient and timely manner. Acting as the first point of contact for all IT related requests, the role will represent the business IT function in a professional and efficient manner.

Function & Scope of Responsibility –

Provide first point of contact for all IT related incidents and service requests
Ensure all support activities are logged, managed and maintained via the IT service management platform
Prioritize and manage workload to ensure the most effective support is provided to the business and customers
Proactive monitoring, error logging, fault tracking and problem management to ensure optimum service availability
Perform IT daily checks ensuring results are fully documented issues arising are logged, resolved or escalated where necessary
Manage fundamental IT processes such as starter/leaver, equipment and service provisioning.
Ensure all requirements and guidelines from head office are followed and implemented

Authority/Decision Making –

While this role has no supervisory responsibility, they will have authority to report risk of IT abuse or policy violation, as well as assigning laptops, cell phones, and other IT equipment to associates. Candidates must be able to work independently, with little on site supervision.

Skills, Knowledge, Experience Required

Strong knowledge of ERP system required
Syspro experience preferred
2 years+ of network and help desk experience
Excellent customer service skills
Previous exposure to a busy service desk environment
Excellent grasp of IT infrastructure and networking fundamentals (DNS, DHCP, TCP/IP, Switching, Routing)
Good working knowledge of Microsoft technologies (Office 365, Windows Server, AD, Exchange, Office)
Exposure to IPT or UC environments
Able to demonstrate excellent problem diagnosis and troubleshooting skills
Able to perform well under pressure and deliver to agreed timescales

Education or Professional Qualifications

- Information Technology related degree - Desirable

ITIL Foundation – Desirable
IT related professional qualification – Desirable

Working Environment and Physical Demands -

The working environment is both manufacturing and office facilities. The candidate would be expected to support sites both remotely and on site in our Woodland, Washington facility.

Other sites within the region include:

Woodland, Washington
Newberg, Oregon
Surrey, BC
Montreal, Quebec
Quebec City, Quebec

Up to 20% travel could be expected.

Associates would be expected to sit, stand, reach overhead, bend over, squat, climb, or crawl at times. Lifting requirements up to 25lbs, anything over 25lbs requires a team lift.

Other Requirements & Competencies -

Knowledgeability of the equipment and technology needed for the role
Solid troubleshooting abilities in diagnosing and fixing hardware software issues
Analytical acumen; Being able to analyze complex issues and devise effective solutions
Ability to implement and follow a standard
Critical thinking
Adaptability to support where needed and flexibility to move around the business
Project Management: adhering to budget and project timelines as assigned
Ability to escalate issues to the proper source when appropriate

Renold is an equal opportunity employer committed to not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Monday - Friday; 8am - 5pm

Please note this role is a salary exempt role and overtime or hours outside of normal business hours could be required. Included but not limited to evenings, weekends, or early mornings.

Quick Apply

Refine Your Search

technical support specialist jobs in hall, wa

IT Specialist

Customer Service Specialist I - Clark County Assessor's Office

IT Support Specialist

IT Specialist - Onsite Support

GTM Integration Specialist I

Construction Technical Specialist - Autodesk FORMA ( ACC )

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