Top 88 It manager Jobs in Haltom City, Tx

IT Service Desk Supervisor
GTS Technology Solutions —Dallas, TX
- $73,000 - $78,500 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
CIO
CompHealth —Texas
- $60,000 - $85,000 a year
- Call employer
- Acute care
- Hospital
- Mid-level
3d
Applications Manager – WMS & ERP
Thomas Edwards Group Inc. —Arlington, TX
- ERP systems
- Mid-level
- Bachelor's degree
Quick Apply
Supervisor, IT
The Specialty Alliance —Southlake, TX
- $65 - $80 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
IT Manager
Good Sportsman Marketing LLC —Irving, TX
- Computer Science
- 3 years
- Bachelor's degree
Quick Apply
IT Infrastructure Manager
Natural Gas Services Group, Inc —Southlake, TX
- Email
- Hybrid work
- Background check
- Azure
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
CUSTOMER SUPPORT SUPERVISOR
Tarrant County, TX —Tarrant County, TX
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
Manager - Technology Support Services (2025-2026)
Keller ISD —Fort Worth, TX
- Full-time
- Heavy lifting
- Office
- 3 years
Full Time IT Infrastructure Services Manager
City of Grand Prairie —Grand Prairie, TX
- $97,304 - $151,337 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Infrastructure Lead
Yesway —Fort Worth, TX
- On call
- Computer science
- Computer Science
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
9d
Manager, IT Engineering
FASTENER DISTRIBUTION HOLDINGS LLC. —Fort Worth, TX
- $125,000 - $150,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Manager - ERP/SIS Support
Arlington Independent School District —Arlington, TX
- School experience
- Microsoft Outlook
- ERP systems
Manager, Fulfillment Technology
HelloFresh —Irving, TX
- $165,000 - $190,000 a year
- On call
- Computer science
- Computer Science
- 5 years
- Health insurance
- Paid time off
Quick Apply
Network Services Manager
Performance Food Group —Westlake, TX
- $130,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- Employee stock purchase plan
- Health insurance
9d
Information Technology Manager
Gridiron Air —Fort Worth, TX
- Weekends as needed
- Background check
- Computer science
- Computer Science
Quick Apply
12d
IT Service Desk Lead
Performance Food Group —Westlake, TX
- $23 - $29 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
- Employee stock purchase plan
- Health insurance
IT Proj Mgr Sr
Neovia —Dallas, TX
- $120,080 - $180,120 a year
- Computer Science
- 5 years
- Office
Quick Apply
11d
Director of Information Technology & Business Systems
HTO EMP LLC —Fort Worth, TX
- Full-time
- Hybrid work
- Computer science
- Azure
- 6 years
Quick Apply
10d
Business Systems Technology Manager
ONE WAY HOLDINGS LLC —Flower Mound, TX
- Full-time
- 7 years
- Office
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Manager, Problem Management
Solera —Westlake, TX
- Full-time
- Supervising experience
- Senior level

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it manager jobs near haltom city, tx

IT Service Desk Supervisor

GTS Technology Solutions -
Dallas, TX

Quick Apply

Job Details

Full-time
$73,000 - $78,500 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee stock ownership plan
Professional development assistance
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Customer communication
Software troubleshooting
Managing teams in a customer support role
Team leadership
Coaching
De-escalation techniques
Conflict de-escalation
Incident Escalation
High school diploma or GED
Team development
Supervising experience
Continuous improvement
Incident management operations support
Customer support ticket management
Mentoring
Management reporting
Customer support
Process management
CompTIA A+
Ticketing system technical support
Help desk

Full Job Description

About Us

GTS Technology Solutions is an Employee-Owned (ESOP) company, established in 1984 and headquartered in Austin, Texas. We provide customized IT solutions with honesty, integrity, and pride, supporting state and local government agencies, education institutions (including K-12 and higher education), healthcare organizations, and private businesses.

Our mission is to exceed the expectations of our employees, customers, and partners by delivering the highest level of customer satisfaction.

Overview

We are seeking an experienced IT Service Desk Supervisor to support day-to-day service desk operations. This role is ideal for someone who thrives in a fast-paced support environment, is confident handling escalated technical issues, and enjoys coaching and guiding team members toward high-quality service delivery.

The Service Desk Lead will play a key role in maintaining service levels, improving processes, and ensuring consistent, customer-focused support experience.

Key Responsibilities

Collaborate with IT leadership to improve service quality and efficiency
Act as escalation point for complex service desk tickets and technical issues
Provide calm, professional support during high-priority incidents and user de-escalations
Coach and support service desk analysts to improve performance and consistency
Monitor and help manage SLA compliance, ensuring timely resolution of tickets
Assist with reporting on ticket trends, performance metrics, and service delivery KPIs
Identify recurring issues and support process improvement initiatives
Ask strong diagnostic questions to clarify user-reported issues and ensure accurate triage
Support documentation and knowledge article creation using structured knowledge practices
Participate in monthly on-call rotation for after-hours escalations

Required Skills & Experience

3+ years in a IT Service Desk or Technical Suppor Supervisor role
Prior experience in a lead, senior analyst, or mentoring/coaching capacity
Strong communication skills (written and verbal) with a focus on customer experience
Experience handling escalations and de-escalating frustrated users professionally
Solid understanding of IT service management processes and ticketing systems
Experience with SLA tracking and incident management practices
Strong problem-solving mindset and ability to stay resourceful under pressure
Basic Excel skills (reporting, filtering, pivot tables preferred)
Exposure to Power BI or reporting dashboards is a plus

Education & Certifications

High school diploma or equivalent required
CompTIA A+ Certification preferred
Understanding of IT Service Management (ITSM) or ITIL-based frameworks preferred
Familiarity with structured knowledge management practices such as Knowledge-Centered Service (KCS)
Understanding of IT service frameworks such as ITIL (Information Technology Infrastructure Library)

Other Requirements

Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

All hiring decisions are made in compliance with EEOC guidelines. Background check information is used fairly and does not unlawfully discriminate against any individual.

GTS Technology Solutions participates in E-Verify to confirm employment eligibility of all newly hired employees. Employment is contingent upon successful verification of identity and legal authorization to work in the United States.

For more information about E-Verify, please visit the official E-Verify website.

Pay: $73,000.00 - $78,500.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Supervising: 1 year (Preferred)
Management reporting: 1 year (Preferred)
Help desk: 3 years (Preferred)
Software troubleshooting: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it manager jobs in haltom city, tx

IT Service Desk Supervisor

CIO

Applications Manager – WMS & ERP

Supervisor, IT

IT Manager

IT Infrastructure Manager

CUSTOMER SUPPORT SUPERVISOR

Manager - Technology Support Services (2025-2026)

Full Time IT Infrastructure Services Manager

Infrastructure Lead

Manager, IT Engineering

Manager - ERP/SIS Support

Manager, Fulfillment Technology

Network Services Manager

Information Technology Manager

IT Service Desk Lead

IT Proj Mgr Sr

Director of Information Technology & Business Systems

Business Systems Technology Manager

Manager, Problem Management

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