SCOPE:
At Lakeshore Management, we are committed to creating communities that people are proud to call home. We are seeking a motivated and results-oriented Assistant Community Manager to lead community operations with a strong focus on sales performance, revenue growth, and overall community success.
This role is ideal for someone who enjoys balancing sales, operations, safety, and customer service in a fast-paced environment. The Assistant Community Manager plays a key role in supporting occupancy growth, operational compliance, safety initiatives, and delivering a high-quality experience for residents. Under the direction of the Community Manager and/or Regional Manager, the Assistant Community Manager provides administrative and operational support for the daily operations of the community, including resident relations, rent collection, compliance, safety, and sales and marketing activities. In the absence of the Community Manager, the Assistant Community Manager may assist with day-to-day operational functions as directed. This position has no supervisory responsibilities.
At Lakeshore, our core values guide everything we do—we build community, show kindness and compassion, communicate clearly and intentionally, hold ourselves accountable, do the right thing, and remain resilient in a fast-moving environment.
KEY RESPONSIBILITIES:
Operations & Financial Management
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Support the daily oversight of operations, including budgeting, rent collection, expense control, and vendor management.
- Support Monitor key performance indicators: occupancy, revenue, delinquency, and expense performance.
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Ensure strong curb appeal, property standards, and operational efficiency.
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Support in preparing and submitting required financial and operational reports.
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All duties and responsibilities must be performed in accordance with company policies, procedures, and all applicable local, state, and federal laws.
Occupancy, Sales & Marketing
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Support in driving occupancy through marketing, leasing, and home sales activities.
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Support in managing the full prospect lifecycle: lead follow-up, appointment setting, tours, and closing.
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Execute outreach strategies to generate traffic and improve conversion.
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Oversee lease renewals and resident retention efforts.
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Track pipeline activity and adjust strategies to meet goals.
Resident Relations
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Serve as a point of contact for residents.
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Address concerns and resolve issues in a timely, professional manner.
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Promote a positive and welcoming community environment.
Leadership & Team Management
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Supporting the hiring, training, and development of team members.
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Set expectations and support in holding the team accountable for performance.
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Foster a collaborative, respectful, and results-oriented culture.
Maintenance, Safety & Compliance
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Ensure property is well-maintained, safe, and compliant with policies, procedures & regulations.
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Coordinate with maintenance staff and vendors.
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Enforce community rules and company policies.
Projects & Asset Management
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Support in overseeing home inventory, installations, and capital projects.
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Support in ensuring projects are completed on time and within budget.
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Support continuous improvement of community assets.
“This job description is not intended to be all-inclusive or comprehensive. Additional duties, responsibilities, projects, and ad hoc assignments may be assigned as needed to support operational, business, and organizational needs.”
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3-5+ years of experience in property management, sales, or operations.
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Prior leadership or supervisory experience preferred.
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Strong communication, organization, and problem-solving skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Experience working with performance metrics and goals.
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Must be flexible, willing to work Saturdays, and available for on-call/after business hour emergencies.
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Must be flexible and available for travel for company training and events requiring attendance once per quarter, including occasional overnight travel as needed.
- Bilingual in English/Spanish, preferred
EDUCATION & CERTIFICATIONS:
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High School Diploma or equivalent required.
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Bachelor’s degree preferred.
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Property management or real estate certifications a plus.
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Fair Housing knowledge preferred.
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A sales-oriented leader who enjoys working with people and driving results
- Strong communication and relationship-building skills
- Organized, dependable, and detail-oriented
- Ability to manage multiple priorities while maintaining strong execution
- A leader who reflects Lakeshore’s values: builds community, leads with kindness, communicates clearly, takes accountability, does the right thing, and stays resilient
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Be part of a company focused on creating welcoming, well-maintained communities
- Opportunity to grow your career within a supportive and performance-driven organization
- Work in an environment that values people, accountability, and doing the right thing
- Competitive compensation with performance-based incentives
FLSA CLASS: Non-Exempt
REPORTS TO: General Manager, and or Community Manager
SUPERVISORY RESPONSIBILITIES: None. This position provides administrative and operational support to the supervisor or Regional and has no supervisory responsibilities.
BUSINESS FUNCTION: Communities, Regional
SHORT CODE: ASSTCM
POSITION CLASS: Administrative
COMPETENCIES:
- Treats everyone with respect, compassion and kindness – Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas. Acts with empathy and focus, while able to resolve problems.
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Demonstrate integrity, transparency and doing things the right way – Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.
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Collaboration and team work – Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.
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Solves problems and is transparent about outcomes – Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness.
- Serves our employees and residents to improve their lives – This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, continually challenges self to grow and develop to be the best you can be at work.
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Developing Fellowship – The ability to influence others through insight, logic and communication in a positive way to attain results. Inspires and motivates others to achieve goals, complete task and deliver discretionary effort. Is a consistent role model of the Lakeshore values, leadership competencies, and a commitment to continuous improvement.
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Implementing the Vision – The ability to articulate the vision and get others to take responsibility through training, setting clear and transparent expectation, managing performance, providing early, often, and actionable feedback. Provides appropriate tools and resources for employees to implement vision and tactics. Delegates effectively.
- Following Through – The ability to create plans, check-in periodically to insure progress is being made, and assist as appropriate to remove barriers, helps others learn from mistakes and insure task are completed. Also includes, asking tough questions, facing disagreements, and managing conflict constructively. Holds self and others accountable to agree upon expectations.
- Achieving Results – Sets challenging goals, stays focused on results, and builds a culture where employees want to provide maximum contribution. Demonstrate leadership by challenging status quo, taking a stand, have healthy, respectful debate to improve processes and outcome.
- Team playing – Builds credible and trustworthy working relationships with boss, peers and subordinates. Develop followers to use their strengths and help them achieve their professional goals. Viewed as an effective team member and has ability to influence senior leaders.
PHYSICAL REQUIREMENTS:
Occasional exposure to wet/and or humid conditions; the employee will occasionally lift packages up to 20 lbs.; frequently required to walk; frequent exposure to outside weather conditions.
COMPENSATION: $20-$23/Hour (Based on experience) plus sales commission
LOCATION: Brook Gardens - Hamburg, NY
Lakeshore Management is an equal opportunity employer. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, gender identity, sexual orientation, disability, national origin, or protected veteran status. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of background investigation including pre-employment drug screening. Lakeshore is a smoke-free and drug-free workplace, for the purpose of workplace safety for all. No recruiters or agencies without a previously signed contract. Only candidates whose profiles closely match requirements will be contacted during this search.
Job ID: 41627/26
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