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Join a Mission that Matters: Lead Residential Support Supervisor
Support Safe, Structured Homes Where Individuals Can ThriveAbout Our Program
Adelbrook’s residential programs provide safe, structured, and therapeutic living environments for children, adolescents, and young adults with Autism Spectrum Disorder (ASD) and Intellectual/Developmental Disabilities (IDD). Our homes are designed to promote stability, dignity, independence, and emotional well-being through trauma-informed, person-centered care.
The Lead Residential Support Supervisor plays a critical leadership role in ensuring high-quality care, staff support, and program consistency across residential settings. This position helps foster a positive living environment while supporting both individuals served and the staff who care for them.
JOB SUMMARY
The Lead Residential Support Supervisor provides shift-based supervision and day-to-day operational oversight within Adelbrook’s residential programs. This role ensures the delivery of safe, supportive, and therapeutic services while promoting compliance with agency policies, licensing regulations, and best practices in trauma-informed care.
The Supervisor supports direct care staff through coaching, training, and crisis intervention, collaborates with interdisciplinary teams, and assists with administrative and quality assurance responsibilities. This position leads by example, maintaining a structured, respectful, and person-centered residential environment.
WORK SCHEDULE
Adelbrook is a 24/7 operating agency. Schedules are flexible and may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on-call responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide leadership, supervision, and guidance to direct care staff across residential shifts
- Serve as the administrative point of contact in the absence of residential leadership
- Support staff during behavioral crises, utilizing agency-approved de-escalation and intervention techniques
- Ensure consistent implementation of individualized behavior support plans and therapeutic interventions
- Assist with onboarding and training of new hires, including agency policies, documentation systems, and care plans
- Mentor staff through hands-on coaching and modeling of best practices
- Promote compliance with required trainings, including CPR, First Aid, PMT, and Medication Administration
- Monitor staffing schedules, coverage, and time-off requests to maintain required staffing ratios
- Conduct routine walkthroughs of residential homes to ensure safety, cleanliness, and therapeutic quality
- Review and ensure timely completion of documentation, including daily logs, incident reports, and medication records
- Act as a liaison between residential programs, schools, day programs, clinical teams, and families
- Collaborate with clinicians, nurses, behaviorists, and educational staff to support continuity of care
- Participate in staff meetings, interdisciplinary reviews, audits, and quality assurance initiatives
- Assist with oversight of financial documentation, including activity funds and household expenses
- Support agency compliance, accreditation, and safety initiatives
- Provide direct care support during staffing shortages or program emergencies as needed
- Participate in on-call coverage and mandated overtime as required
- Maintain flexibility to support multiple homes or departments based on organizational needs
- Maintain active certification in agency-approved crisis intervention training and apply techniques appropriately
- Perform other duties as assigned
SKILLS, KNOWLEDGE, AND ABILITIES
- Strong leadership, supervision, and staff development skills
- Effective written and verbal communication, including documentation and incident reporting
- Time management and organizational skills in a fast-paced environment
- Ability to coach, mentor, and train staff
- Conflict resolution and problem-solving skills
- Basic computer proficiency, including electronic records and scheduling systems
KNOWLEDGE
- Autism Spectrum Disorder (ASD) and Intellectual/Developmental Disabilities (IDD)
- Trauma-informed care and person-centered planning principles
- Positive Behavioral Supports (PBS) and behavior support plans
- State and local licensing and regulatory requirements (e.g., DDS, DCF, COA)
- Crisis intervention and physical management techniques (PMT, CPI, TCI)
- Medication administration protocols and documentation standards
EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS
- Bachelor’s degree in Human Services or related field preferred; or equivalent combination of education and supervisory experience
- Minimum of five years of relevant experience in a residential or human services setting
- Supervisory experience strongly preferred
- Must meet licensing requirements for supervisory roles
- CPR, First Aid, PMT, and Medication Certification required (or ability to obtain and maintain)
- Valid driver’s license with a clean driving record
- Ability to work flexible schedules and on-call rotations
- Must pass background checks and required health screenings
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Work is performed in residential or community-based settings
- May involve crisis response and physical intervention in accordance with training
- Must be able to lift up to 50 pounds and assist individuals with daily living activities
- Ability to remain on feet for extended periods
- Exposure to behaviors that may require de-escalation or intervention
- Must be able to perform all requirements of Physical Management Training (PMT)
Job Type: Full-time
Pay: $27.00 per hour
License/Certification:
- Med Cert (Required)
- PMT (Required)
Work Location: In person
