We’re looking for motivated, detail-oriented, and organized individuals to join our dynamic E-Commerce Fulfillment Associate / Internet Fulfillment Specialist team. In this energetic role, you will be the backbone of our online order processing and shipping operations, ensuring that customer orders are picked, packed, and dispatched efficiently and accurately. Your work directly impacts customer satisfaction and the smooth flow of our store operations.
At Hamilton Bob Ward’s, we’re committed to delivering an outstanding online shopping experience—from click to doorstep. You’ll manage the full order fulfillment process for our online customers, maintain inventory accuracy, and ensure proper product locations to support efficient store operations.
You’ll get hands-on experience with top brands like Nike, HOKA, HydroJug, The North Face, K2, Therm-a-Rest, Vortex, Sage, and Sitka. In addition, we offer employee-only discounts and exclusive vendor deals, making this an excellent opportunity for someone who thrives in a fast-paced environment and enjoys quality products.
- Use technology and inventory systems to locate products on the sales floor and in backstock areas.
- Review, process, pick, and fulfill online orders accurately and in a timely manner.
- Pack and label products securely, arrange shipments, and track deliveries to ensure on-time arrival.
- Monitor inventory levels, manage stock replenishment, and ensure product availability.
- Manage and maintain accurate locations for products not displayed on the sales floor.
- Address and resolve order-related issues, including returns, exchanges, and customer inquiries.
- Maintain accurate records of order transactions and inventory levels.
- Participate in continuous process improvement activities to enhance efficiency and accuracy.
- Contribute to a positive, cohesive team environment and support teamwork across departments.
- Previous experience in order fulfillment, warehouse operations, or a related field preferred.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks simultaneously and meet daily deadlines.
- Familiarity with inventory management systems and e-commerce platforms.
- Ability to use technology, inventory systems, and order management tools effectively.
- Ability to lift, carry, and move packages, and perform other physical tasks related to fulfillment.
- Fast learner with a sense of urgency, energy, and a positive attitude.
- Excellent communication skills and a customer-focused approach.
- Dependable, punctual, and able to follow established processes and procedures.
- Ability to problem-solve and resolve order-related issues efficiently.
Helpful
- Experience with order management systems (OMS) and shipping software.
- Experience working in a fast-paced retail, warehouse, or fulfillment
- environment.
- Ability to work on your feet for the entire shift.
- Ability to lift and carry packages weighing 25+ lbs.
- Familiarity with barcode scanners, handheld devices, and other warehouse technology.
- Experience with e-commerce platforms and online order processing.
- Basic math and data entry skills for inventory management.
- Ability to follow safety procedures and maintain an organized workspace.
- Experience providing excellent customer service.
Perks
- Employee-only discounts.
- Exclusive vendor deals.
- Work with industry-leading outdoor and fishing brands.
- Join a team environment built around a shared passion for the outdoors.
Job on location
Full-Time And Part-Time. Health Benefits Apply to Full Time.
