Location: Latin America (Remote)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST
Hours: Full-Time (40 hours/week)
Compensation: $10–$12 USD/hour (based on experience) + performance-based bonuses
Join a Law Firm That Does Things Differently
At Kevin McManus Law, we believe great results start with great people. We’ve built a culture rooted in empowerment, collaboration, accountability, and trust. We are committed to creating an environment where team members can grow professionally, maintain a healthy work-life balance, and make a meaningful impact every day.
If you’re a lifelong learner who thrives on helping others, enjoys solving problems, and takes pride in delivering exceptional service, we’d love to meet you.
About the Role
As a Bilingual Legal Assistant, you will serve as a critical point of contact for our Spanish-speaking clients during some of the most challenging times in their lives. Your ability to communicate clearly, compassionately, and professionally in both English and Spanish will help ensure our clients feel informed, supported, and cared for throughout their legal journey.
This role is ideal for someone who enjoys building relationships, managing multiple priorities, and contributing to a team dedicated to providing outstanding client service.
What You’ll Do:
Client Communication & Support
- Serve as a primary liaison for Spanish-speaking clients.
- Conduct client calls, meetings, and case status updates.
- Respond to client inquiries, emails, and phone calls in a timely, solution-oriented manner.
- Ensure clients receive consistent communication and support throughout their case.
Case Management & Documentation
- Maintain accurate and organized client files within our case management system.
- Draft and proofread correspondence and legal documents, including Letters of Representation and other routine communications.
- Manage calendars, appointments, deadlines, and scheduling.
- Complete assigned tasks and workflows within established deadlines.
Records & Evidence Collection
- Coordinate requests for medical records, medical bills, wage loss documentation, and medical reports.
- Follow up with healthcare providers, employers, insurance companies, and vendors to obtain necessary records and information.
- Track outstanding requests and proactively manage follow-up efforts to keep cases moving forward.
Team Collaboration
- Work closely with attorneys, legal staff, medical providers, vendors, and outside professionals.
- Contribute to a positive, collaborative team environment.
- Identify opportunities to improve processes and client experience.
Success in This Role Looks Like
- Clients receive timely responses and meaningful updates.
- Case files are organized, accurate, and up to date.
- Medical and employment records are obtained efficiently.
- Deadlines are consistently met.
- Communication is proactive, professional, and compassionate.
- Clients feel supported, informed, and valued throughout their case.
This Role May Be a Great Fit If You:
You Are a Problem Solver
You enjoy taking on challenges, finding solutions, and figuring things out. When you don’t know the answer, you’re resourceful enough to find it.
You Take Ownership
You don’t wait to be told what to do. You take initiative, stay organized, and follow through. You understand that details matter and that excellence comes from consistency.
You Care About People
You genuinely enjoy helping others. You can empathize with individuals experiencing difficult or traumatic situations and remain calm, patient, and professional under pressure.
You Adapt Quickly
You enjoy learning new systems, processes, and skills. You can pivot when priorities change and remain focused in a fast-paced environment.
You Communicate Exceptionally Well
You are comfortable communicating in person, over the phone, through email, and in writing. You can explain complex information clearly and professionally in both English and Spanish.
You Are Driven to Grow
You seek opportunities to improve, embrace feedback, and continuously develop your skills. You take pride in your work and strive to make a meaningful contribution to the team.
Required Qualifications
- Fluent in both English and Spanish (written and spoken)
- Strong written and verbal communication skills
- Exceptional organizational and time-management abilities
- High attention to detail and accuracy
- Ability to manage multiple priorities and deadlines
- Proficiency with Microsoft Office Suite and Adobe Acrobat
- Ability to learn and utilize case management and legal technology platforms
Preferred Qualifications
- Previous experience in a law firm, legal support role, or client-service environment
- Personal injury law experience
- Experience using Filevine or similar case management software
- Experience obtaining medical records, bills, and supporting documentation
- Ability to thrive in a fast-paced, team-oriented environment
Growth Opportunity
This position offers opportunities for professional growth, expanded responsibilities, and career advancement for individuals who demonstrate initiative, ownership, and a commitment to excellence.
This is a remote position.
