Summary: The Maintenance Supervisor (MS) is responsible for performing administrative and managerial work that involves coordinating and supervising the activities of the maintenance staff and outside vendors engaged in maintaining and repairing buildings, grounds, facilities and equipment. The MS is responsible for supervising, coordinating and controlling all costs of maintenance and repair operations to ensure the highest quality product and service, and to maximize the profitability of the operation.
Essential Duties and Responsibilities (other duties may be assigned): Personnel
- Supervises and directs maintenance staff daily
- Supervises and ensures the maintenance of facility and grounds based on property objectives
- Supervises and ensures the safe operation, maintenance and repair of all facility equipment, including compliance with all health, safety and OSHA programs, policies, procedures, and reports
- Assists the Property Manager with the supervision of the maintenance staff, housekeeping staff, and vendors, including training, development, evaluation, and rewards (if applicable)
- Maintains daily contact with maintenance staff, housekeeping staff, and vendors, and conducts and/or attends meetings as appropriate
- The core of our culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash
Administration of Maintenance Duties
- Ensures that all work orders are responded to in a timely manner, including after- hours “on call” maintenance requests
- Maintains all required records and documentation
- Develops, implements, and supervises an inspection program for all public areas and resident apartments to ensure proper maintenance and standards are achieved and sustained
- Develops, implements, and supervises preventative maintenance programs for all buildings, equipment and resident apartments, including the training of the staff on the management of such program
- Develops, schedules, coordinates and manages the Turn Program for the property in conjunction with the Property Manager, staff and corporate staff
- Ensures compliance with Key Control procedures
- Ensures all city, state, federal, and EPA air conditioning and refrigeration record keeping requirements and procedures are met as to the maintenance, service, repair, and disposal of air conditioning and refrigeration equipment and refrigerant
- Maintains, inspects, and trains staff to assure the maintenance, cleanliness and appearance of all pool and spa areas and equipment
- Ensures all health department, city, state, and federal procedures, practices and record keeping requirements applicable to pools and spas are followed to maintain proper water chemistry and sanitation
- Ensures that personnel keep all storage areas, tools, and equipment secure at all times
- Ensures that personnel make-ready “out of order” or vacant rooms as quickly as possible to return to a rent-ready status
- Ensures final inspection of all maintenance department related work and execution of all work orders
- Ensures all fire and safety equipment is in working order and in compliance with all applicable city, state and federal codes
- Solicits bids from contractors and vendors; supervise all contracted work that is performed on the property
- Ensures that all maintenance emergency matters are responded to and handled properly and expeditiously
- Develops, implements, and ensures the execution of emergency procedures
- Ensures all personal protection equipment for staff is in good working order and that related training is completed and documented
- Communicates regularly with the Property Manager as to all maintenance related activities, and recommends and implements corrective action on service, presentation, organization, and productivity
- Ensures follow-through and assists in all resident requests and complaints
- Supervises the completion of daily maintenance department paperwork in a timely manner
- Conducts regular maintenance department meetings
- Supervises the completion of projects and assignments given by the Property Manager
- Completes other duties or projects, as assigned
Financial Management
- Creates, schedules, and maintains productivity and labor cost goals
- Provides the Property Manager with recommendations regarding the development of the property capital budget and the maintenance department annual budget
- Maintains sufficient supplies, materials and equipment for departmental operations, while maintaining inventory levels and cost control. Orders, receives and verifies shipments of supplies and other departmental items based on quality, quantity and price
Vendor Relations
- Maintain ongoing communication with vendors, contractors and applicable departments
- Maintains required and up-to-date vendor files, contracts, insurance coverages, I9 completion; requests replacement/updates for contracts and insurance coverages prior to their expiration
- Supervises the bid process through project completion for projects and service contracts to ensure maximum quality and performance
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- A minimum of 3 years of maintenance experience, including HVAC, plumbing and electrical.
- High School graduate or equivalent; advanced degree or certifications preferred; or equivalent combination of education and experience.
- HVAC certification by an EPA Type 2 or above approved testing organization
required.
Knowledge, Skills, and Abilities:
Knowledge and Ability To
- Read, analyze, and interpret general business correspondence, vendor contracts, budgets and maintenance work orders and documents.
- Analyze, troubleshoot and respond to common inquiries, complaints or problems from residents, prospective tenants, parents, university or community officials, or members of management.
- Write routine reports and correspondence that conform to prescribed style and format of the Company.
- Work independently and work well under pressure.
- Ability to effectively communicate with residents, subordinates, co-workers and management is an essential requirement of the position.
- Ability to provide legible written communications. Ability to read and interpret documents such as safety rules, operating, and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with management and subordinates is an essential requirement of the position. May be required to speak before groups of residents or employees.
- Assess staff training needs and provide such training; updates management on a regular basis.
Math Ability
- Proficiency in business math required.
- Ability to accurately compute mathematical calculations and use required measurement tools.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standard situations.
Reasoning Ability
- Ability to define and solve problems, collect and analyze data, establish facts, and draw valid conclusions.
- Ability to deal with several abstract and concrete variables.
- Prioritize, organize, and delegate work assignments to staff; updates management on a regular basis.
- Ensure security and confidentiality of all property information.
Computer Skills
- Strong computer skills required. To perform this job successfully, an individual should have knowledge of Email, Internet, Word Processing software, database software; Spreadsheet software; and Property management software.
Additional Items:
Supervisory Responsibilities
Carries out supervisor responsibilities, including overall direction, training subordinate employees, and coordination and evaluation of the maintenance, housekeeping, and porter staff; planning assigning and directing work; appraising performance; rewarding and disciplining employees with supervisor approval; addressing complaints and resolving problems. Provides regular updates to management, supervisor and executive leadership.
Work Environment
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.
- The noise level in the work environment is usually moderate.
- Must possess the ability to respond to on-call / after-hours emergency situations; if on rotational shift, must remain within one (1) hour drive-time of properties in order to respond properly to emergencies.
- Must possess the ability to maintain a flexible schedule, as agreed upon by Property Manager and/or supervisory staff; which includes, but is not limited to after-hours, early mornings and weekends.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- The employee must occasionally lift and/or move up to fifty (50) pounds.
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
Pay: $22.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
