Top 11 senior customer service representative Jobs in hamilton oh

Senior Client Service Manager - Commercial Lines
Gallagher —Cincinnati, OH
- $67,500 - $113,000 a year
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health savings account
Client Services Representative
Mason Family Pet Hospital —Mason, OH
- $14 - $18 an hour
- Part-time
- Sales
- 11+ years
- High school diploma or GED
- Health savings account
- Paid holidays
Customer Care Manager
Standex —Fairfield, OH
- Full-time
- Oracle
- Bachelor's degree
- Conflict management
Quick Apply
Sr. Manager, Partner Success
Strive Health —Cincinnati, OH
- $108,500 - $136,000 a year
- Email
- Hybrid work
- Microsoft Word
- 7 years
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
14d
Client Solution Specialist Sr
PNC Financial Services Group —Cincinnati, OH
- $45,500 - $62,500 a year
- Full-time
- Office
- In-person
- Senior level
- Wellness program
- Health savings account
1d
Senior Customer Service Representative
Advanced Ground Systems Engineering LLC —Cincinnati, OH
- Full-time
- 7 years
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Service Sales Representative Part Time
K&G Men's Company LLC —Springdale, OH
- Part-time
- Ability to walk for extended periods
- Mid-level
- Ability to lift 50 pounds
- Tuition reimbursement
- Employee discount
Senior Manager, Customer Account Management, Americas
RHINESTAHL CORPORATION —Mason, OH
- Microsoft Outlook
- Marketing
- Office
- Paid parental leave
- Health savings account
Quick Apply
Sr. Manager, Client Success
The E.W. Scripps Company —Cincinnati, OH
- Full-time
- Remote
- Bachelor of Science
- Research
- Analysis skills
Senior Director - Contact Center Ops
altafiber —Cincinnati, OH
- Full-time
- 8 years
- Bachelor's degree
- Travel
Quick Apply
Senior Customer Service Representative
K&G Men's Company LLC —Springdale, OH
- Urgently hiring
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Tuition reimbursement
- Employee discount

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14d
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In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
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Senior Client Service Manager - Commercial Lines

Gallagher -
Cincinnati, OH

Apply Now

Job Details

Full-time
$67,500 - $113,000 a year

Benefits

Paid parental leave
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Matching gift program
Parental leave
Vision insurance
Flexible schedule

Qualifications

Employee relationship building
Property & Casualty License

Full Job Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence.

How you'll make an impact

Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping deliver timely, tailored solutions.
Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Oversee the accuracy and management of client and policy data using Gallagher’s systems.
Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience
OR -
High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
A Property and Casualty Insurance License.
Proficiency in Microsoft Office.
A desire to build relationships and deliver results.
Adaptability and resilience in managing shifting priorities.
A collaborative mindset to work with teams across Gallagher.

Desired:

At least 1+ year of supervisory experience

#LI-ES3

#LI-Remote

#ID-2026-52682

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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Refine Your Search

senior customer service representative jobs in hamilton oh

Senior Client Service Manager - Commercial Lines

Client Services Representative

Customer Care Manager

Sr. Manager, Partner Success

Client Solution Specialist Sr

Senior Customer Service Representative

Senior Customer Service Sales Representative Part Time

Senior Manager, Customer Account Management, Americas

Sr. Manager, Client Success

Senior Director - Contact Center Ops

Senior Customer Service Representative

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