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Shelter Case Manager

BETHANY HOUSE SERVICES INC -
Cincinnati, OH

Apply Now

Job Details

Full-time
$24 - $28 an hour
7 days ago

Benefits

Continuing education credits
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Housing case management
LSW
Social Work License
Electronic health records (EHR) management
Experience working with trauma survivors
Client file management
Experience working with individuals experiencing homelessness
Driver's License
Bachelor's degree
Client management
Working with families
Productivity software
Managing patient records
Experience working with families with children
Direct patient care in social services case management

Full Job Description

Case Manager – Residential Family Shelter | Licensed Social Worker (LSW) Required

Bethany House Services | Making Home Possible

"You don't just want a job. You want work that matters. Work that changes lives — including your own."

THIS IS YOUR CALLING — AND WE'VE BEEN LOOKING FOR YOU.

At Bethany House Services, we believe every family deserves a safe place to land and a clear path forward. We're on a mission to end family homelessness — one household at a time — and we need a passionate, skilled, and licensed Case Manager to help us do it.

If you're a Licensed Social Worker (LSW) who leads with empathy, thinks strategically, and gets genuinely energized by connecting families with the resources they need to rebuild their lives — keep reading, because this role was built for you.

WHAT YOU'LL DO

This isn't a sit-behind-the-desk kind of role. You'll be in the mix — meeting families where they are, unlocking doors (sometimes literally), and building the kind of trust that creates real, lasting change.

As a Case Manager on our residential shelter team, you'll carry a caseload of 15–20 families and serve as their anchor point through one of the most challenging seasons of their lives. Here's a snapshot of the meaningful work you'll take on every day:

Intake, Assessment & Planning

Conduct biopsychosocial and housing assessments using a trauma-informed, culturally responsive lens
Partner with families to build individualized service plans with clear goals around housing, income, health, education, and family well-being
Identify immediate safety needs and coordinate supports from day one

Housing Navigation & Stabilization

Champion Housing First strategies to shorten shelter stays and get families into safe, stable, affordable housing — fast
Partner with our Housing Specialist on landlord outreach, unit searches, applications, inspections, and move-in coordination
Manage and coordinate client financial assistance (deposits, utilities, rental arrears, prevention/rapid rehousing) per program guidelines

Systems Navigation

Navigate shelter-funded program requirements (ESG, HQS, HUD documentation — you know the alphabet)
Connect families to vital benefits: TANF/OWF, SNAP, Medicaid, Child Care, PRC, and workforce supports
Advocate fiercely for families within public systems and ensure all eligibility and documentation standards are met

Service Coordination & Community Connection

Link families to behavioral health, primary care, DV/SA services, early childhood education, legal aid, transportation, and beyond
Stay plugged into the local resource landscape — and actively seek out new partnerships that benefit the families you serve
Collaborate with our Family Services Department and Parent & Child Coordinator to wrap support around every family member, especially children

Trauma-Informed, Family-Centered Practice

Apply the core principles of trauma-informed care in every interaction: safety, trustworthiness, choice, collaboration, and empowerment
Utilize motivational interviewing, de-escalation, critical time intervention (CTI), and strengths-based engagement
Honor boundaries, protect confidentiality, and champion client rights — always

Case Management & Documentation

Meet with each family for a minimum 30-minute 1:1 weekly — because consistency builds trust
Provide post-shelter aftercare to families who have exited the program
Maintain accurate, timely documentation in HMIS and agency EHR per HUD, JFS, and agency standards
Contribute to continuous quality improvement through outcome tracking and peer file reviews

Shelter Collaboration & Team Engagement

Show up — and show out — in multidisciplinary team meetings, case conferencing, and coordinated entry processes
Support shelter operations, safety protocols, and critical incident response
Participate in rotating on-call/after-hours coverage as assigned
Volunteer coordination during agency events — because great teams do it all together

WHAT YOU BRING TO THE TABLE

Required:

Active Licensed Social Worker (LSW) in good standing in the State of Ohio (non-negotiable!)
BSW or related field required;
2+ years of case management experience with families, children, or youth in shelter, housing, or community-based settings
Demonstrated experience with publicly and privately funded homelessness programs
Solid knowledge of JFS systems (TANF/OWF, SNAP, Medicaid, childcare, workforce)
Formal training and hands-on application of trauma-informed care
Proficiency in HMIS, documentation standards, and Microsoft Office or Google Workspace
Valid driver's license, reliable transportation, and ability to travel locally between sites and partner agencies

(Bonus Points!) But Not Required:

Bilingual/multilingual (Spanish especially welcomed!) and/or experience with diverse cultural communities
Knowledge of Coordinated Entry, VI-SPDAT, and local Continuum of Care processes
Familiarity with fair housing law, VAWA protections, and landlord-tenant basics
Experience with motivational interviewing, de-escalation, and evidence-based parenting curricula
Benefits advocacy and employment navigation experience (WIOA, workforce boards)

WHY BETHANY HOUSE SERVICES?

We don't just talk about mission — we live it. Here's what you can look forward to as part of our team:

Compensation

Benefits

$24.00 – $28.00/hour

Medical, Dental & Vision Insurance

Competitive & commensurate with experience

Retirement Plan

Generous Paid Time Off & Holidays

Licensure Supervision & CEU Support

A team that has your back

That licensure supervision and CEU support? That's us investing in your professional growth — because when you thrive, the families we serve thrive too.

OUR COMMITMENT TO YOU

Bethany House Services is proud to be an Equal Opportunity Employer.

We celebrate diversity and are deeply committed to building an inclusive environment for all employees and the families we serve. Every applicant will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

We especially encourage applicants from communities that have been historically underrepresented in social services to apply.

READY TO MAKE AN IMPACT?

If you're a licensed social worker who is passionate about housing justice, family stability, and trauma-informed practice — we want to hear from you.

Families in our community are counting on someone just like you. That person could be you.

Apply Today and Help Us Make Home Possible.

Apply Now

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