Senior IT Service & Installation Technician
OMNI IT Solutions is a Managed Services Provider (MSP) headquartered in Hammond, Louisiana, serving businesses throughout Southeast Louisiana since 2007. We specialize in Managed IT Services, cybersecurity, network infrastructure, structured cabling, security camera systems, access control, and business technology solutions.
We are seeking an experienced Senior IT Service & Installation Technician to join our growing team. This is a senior-level, hands-on position for a technician who enjoys solving complex technical problems while leading projects and mentoring fellow technicians.
The ideal candidate is highly organized, customer-focused, technically proficient, and capable of leading projects from planning through completion. While this is not a department management position, you will regularly oversee junior technicians during installations and service calls, ensuring work is completed safely, professionally, and to OMNI's standards.
Salary: $45,000 annually
In addition to salary, OMNI offers bonus opportunities, overtime opportunities when applicable, comprehensive healthcare insurance, elective enhanced healthcare options, dental insurance, vision insurance, life insurance, accrued paid time off, accrued sick leave, and professional development assistance. We actively invest in our employees by helping cover the costs of approved certifications and continuing education.
Senior IT Service & Installation Technician Responsibilities
- Lead IT service calls, installations, and infrastructure projects from planning through completion.
- Supervise, mentor, and train junior technicians while maintaining high-quality workmanship.
- Serve as the lead technician on assigned projects and act as the primary technical contact on-site.
- Maintain professional communication with clients before, during, and after projects.
- Perform site surveys and assist with project planning and estimating.
- Configure and deploy servers, workstations, Microsoft 365 environments, networking equipment, wireless systems, surveillance cameras, and access control systems.
- Install, terminate, label, test, and troubleshoot structured cabling systems.
- Diagnose and resolve hardware, software, networking, and connectivity issues.
- Ensure projects are completed safely, efficiently, on schedule, and according to OMNI standards.
- Review completed work, provide coaching, and maintain quality control.
- Accurately document work performed, network information, and project details.
- Coordinate with office staff regarding scheduling, materials, and project progress.
- Represent OMNI professionally at all client locations.
Required Skills & Qualifications
- Minimum of 5 years of professional IT and low-voltage installation experience.
- Experience leading projects and supervising technicians in the field.
- Strong understanding of:
- Windows operating systems
- Microsoft 365
- Active Directory
- TCP/IP networking
- Switching, routing, VLANs, VPNs, and wireless networking
- Experience installing and supporting structured cabling systems.
- Experience installing and supporting security camera systems.
- Experience installing and supporting access control systems.
- Ability to independently troubleshoot complex technical issues.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills.
- Professional appearance and customer service skills.
- Ability to manage multiple projects and deadlines simultaneously.
- Strong attention to detail.
- High level of discretion and confidentiality.
Physical Requirements
- Lift and carry heavy or bulky equipment.
- Work indoors and outdoors in varying weather conditions.
- Climb ladders and safely operate lifts.
- Travel to multiple customer locations throughout Southeast Louisiana.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft Certifications
- Cisco Certifications
- Ubiquiti Certifications
- Other relevant industry certifications
Benefits
- Competitive Salary
- Bonus Opportunities
- Overtime Opportunities
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Sick Leave
- Professional Development Assistance
- Certification Reimbursement
- Company-Provided Equipment
Application Questions
- Do you have reliable transportation?
- Have you previously supervised or mentored other technicians?
- Describe a complex IT or installation project that you successfully led.
- Are you willing to travel throughout Southeast Louisiana?
Education
High School Diploma or equivalent required.
Technical school, associate degree, or equivalent industry experience preferred.
License
Valid Driver's License required.
OMNI IT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where employees are respected, challenged, and given opportunities to grow professionally.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package:
- Bonus opportunities
- Hourly pay
- Overtime pay
Application Question(s):
- Do you have a reliable means of transportation?
Education:
- High school or equivalent (Required)
Experience:
- IT management and support: 1 year (Preferred)
- security camera installation and support: 1 year (Required)
- cabling installation and support: 1 year (Required)
License/Certification:
- CompTIA Network+ certification (Preferred)
- Driver's License (Required)
- CompTIA A+ certification (Preferred)
- Microsoft certification (Preferred)
- certification not listed here (e.g. Cisco, CompTIA, etc.) (Preferred)
Work Location: In person
