Status: Full Time
Shift: Monday through Friday, 8am - 4:30pm
Exempt: Yes
Summary:
The Performance Improvement Lead is responsible for executing performance improvement initiatives across the health system using structured methodologies, data analysis, and project management principles. This role serves as the primary project lead for assigned initiatives and provides hands-on facilitation, analysis, and implementation support to achieve measurable improvements in quality outcomes, operational efficiency, and care delivery processes. The Performance Improvement Lead operates within priorities established by the Performance Improvement Manager and Quality Leadership to meet the systems strategic initiatives. This role focuses on delivering results through effective project execution, stakeholder engagement, and application of performance improvement methodologies.
Other information:
Education, Licensure and/or Work Experience Requirements:
· Experience Required: Minimum 3–5 years of experience in performance improvement, quality, operations, data analysis, project management, or performance improvement related field
· Project Experience Required:
Demonstrated experience leading or supporting medium to large-scale improvement initiatives
· Education Required: Bachelor’s degree in healthcare administration, business, engineering, public health, data analytics, or related field
· Education Preferred: Master’s degree (MHA, MPH, MBA, or related field)
· Licensure/Certifications Preferred: Lean Six Sigma Green Belt (required within role expectation) or Black Belt preferred; Project Management Professional (PMP) or equivalent certification preferred; Additional certifications in analytics, operational excellence, or process improvement preferred
· Skills Required: Strong analytical, problem-solving, and project management skills; proficiency in data analysis and Microsoft Office tools
· Preferred Experience: Experience with hospital operations, quality metrics (HCAHPS, CMS measures), and performance dashboards
Physical Requirements and Work Environment:
· Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
· Physical Demands: (occasionally, frequently, constantly or SLMHV)
o Strength: occasionally
o Push: occasionally
o Pull: occasionally
o Carry: occasionally
o Lift: occasionally
o Sit: occasionally
o Stand: occasionally
o Walk: occasionally
· Work Environment (occasionally, frequently, constantly)
o Noise Level: (action level is 8 hours/day at 85 decibels. Anything nearing that level classify as loud or very loud)
o Inside/Outside: inside
o Hazards: occasionally
o Adverse Working Conditions: occasionally
Responsibilities:
Project Execution & Delivery
- Serve as the primary project lead for assigned performance improvement initiatives.
- Execute projects aligned with priorities established by the Performance Improvement Manager.
- Define project charters, scope, timelines, and deliverables in collaboration with stakeholders.
- Ensure projects are delivered on time, within scope, and achieve defined outcomes.
- Develop and implement sustainability and control plans to maintain improvements.
Performance Improvement Methodology Application
- Apply Lean, Six Sigma, PDSA, and other structured methodologies to drive improvement.
- Facilitate root cause analyses, process mapping, and redesign sessions.
- Ensure consistent use of standard PI tools, templates, and documentation.
- Support standardization and replication of successful improvements across departments.
Data Analysis & Interpretation
- Obtain, validate, and analyze data to identify trends, variation, and improvement opportunities.
- Develop detailed analyses, reports, dashboards, and visualizations to support project work.
- Translate data findings into actionable recommendations for stakeholders.
- Support leaders in understanding and applying data insights to drive change.
Project Management
- Manage multiple concurrent initiatives using formal project management practices.
- Track milestones, risks, dependencies, and outcomes; escalate barriers to the Manager.
- Facilitate project meetings, working sessions, and stakeholder communications.
- Maintain documentation of project status, outcomes, and lessons learned.
Facilitation, Coaching & Training
- Facilitate workshops, Kaizen events, and team working sessions.
- Provide hands-on coaching to leaders and frontline staff on PI tools and techniques.
- Deliver training programs and educational sessions designed by the PI program.
- Reinforce adoption of performance improvement methodologies in daily operations.
Culture of Continuous Improvement
- Promote a culture of accountability, innovation, and continuous improvement.
- Recognize and spread best practices across departments.
- Facilitate multidisciplinary teams to sustain improvements and standardize processes.
Project Execution & Delivery
- Serve as the primary project lead for assigned performance improvement initiatives.
- Execute projects aligned with priorities established by the Performance Improvement Manager.
- Define project charters, scope, timelines, and deliverables in collaboration with stakeholders.
- Ensure projects are delivered on time, within scope, and achieve defined outcomes.
- Develop and implement sustainability and control plans to maintain improvements.
Performance Improvement Methodology Application
- Apply Lean, Six Sigma, PDSA, and other structured methodologies to drive improvement.
- Facilitate root cause analyses, process mapping, and redesign sessions.
- Ensure consistent use of standard PI tools, templates, and documentation.
- Support standardization and replication of successful improvements across departments.
Data Analysis & Interpretation
- Obtain, validate, and analyze data to identify trends, variation, and improvement opportunities.
- Develop detailed analyses, reports, dashboards, and visualizations to support project work.
- Translate data findings into actionable recommendations for stakeholders.
- Support leaders in understanding and applying data insights to drive change.
Project Management
- Manage multiple concurrent initiatives using formal project management practices.
- Track milestones, risks, dependencies, and outcomes; escalate barriers to the Manager.
- Facilitate project meetings, working sessions, and stakeholder communications.
- Maintain documentation of project status, outcomes, and lessons learned.
Facilitation, Coaching & Training
- Facilitate workshops, Kaizen events, and team working sessions.
- Provide hands-on coaching to leaders and frontline staff on PI tools and techniques.
- Deliver training programs and educational sessions designed by the PI program.
- Reinforce adoption of performance improvement methodologies in daily operations.
Culture of Continuous Improvement
- Promote a culture of accountability, innovation, and continuous improvement.
- Recognize and spread best practices across departments.
Facilitate multidisciplinary teams to sustain improvements and standardize processes
