Position Title:
Human Resources Generalist
Reports To:
Direction of Operations
Last Revised/Approved:
July 1, 2026
POSITION SUMMARY:
The Human Resources Generalist provides day-to-day administrative and operational support for human resources functions at Hometown Health Center. This position coordinates HR data management, applicant tracking, hiring and onboarding support, training and evaluation tracking, personnel documentation, and other routine HR processes in accordance with established policies, procedures, and applicable federal and state requirements.
Working under the direction of the Director of Operations, the Human Resources Generalist helps ensure HR processes are completed accurately, timely, and confidentially. This role supports a positive employee experience by maintaining organized documentation, monitoring required HR process steps, and providing dependable administrative support to employees and supervisors.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Recruiting, Hiring, and Onboarding
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Tracks open positions, employment applications, interview activity, hiring steps, and onboarding progress.
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Assists with posting positions, distributing applicant materials, scheduling interviews, and communicating routine follow-up with candidates.
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Maintains applicant tracking records and hiring documentation in an organized and timely manner.
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Prepares onboarding packets and ensures required pre-employment and new hire documents are completed and returned.
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Coordinates new employee onboarding tasks, including collection of payroll, benefits, policy acknowledgment, and system access paperwork.
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Conducts or assists with new employee orientation and helps employees understand basic policies, procedures, and benefit enrollment deadlines.
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Enters and updates employee information in HR, payroll, benefits, and related tracking systems accurately and on time.
HR Data Management and Recordkeeping
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Oversees the accuracy and maintenance of employee records and routine HR documentation in compliance with organizational standards and applicable legal requirements.
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Processes and tracks HR data changes related to hiring, onboarding, employee status changes, benefits, training, evaluations, and terminations, ensuring information is complete, timely, and properly documented.
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Maintains and updates job descriptions, HR templates, tracking logs, spreadsheets, and related documents to support standardized HR processes.
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Monitors completion of required employment documentation, follows up on outstanding items, and helps maintain audit-ready personnel files and supporting records.
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Maintains I-9 records and related compliance tracking in accordance with established procedures and applicable requirements.
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Coordinates employment and income verification requests and prepares appropriate supporting documentation.
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Prepares routine HR correspondence, status updates, and administrative reports to support HR operations and leadership follow-up.
Training and Compliance Tracking
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Tracks completion of required employee training and sends reminders regarding due dates and missing items.
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Maintains training records, attendance logs, certifications, and related documentation.
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Assists with scheduling employee orientation, annual training, and other assigned staff training activities.
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Supports tracking of employee performance evaluations and follows up with supervisors regarding due dates.
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Helps maintain evaluation forms and other routine HR process documents so they remain current and ready for use.
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Assists with routine compliance tracking related to personnel files, required notices, and HR documentation.
Employee Support and HR Administration
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Responds to routine employee questions regarding forms, onboarding steps, benefit enrollment timelines, and standard HR processes.
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Assists with benefit administration tasks such as enrollment paperwork, status changes, terminations, and communication with vendors as directed.
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Helps process employment changes and terminations, including record updates, benefit notifications, and file closeout tasks.
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Assists with leave, workers' compensation, and incident documentation tracking as assigned.
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Maintains confidentiality of personnel information and handles records with a high level of discretion.
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Maintains effective working relationships with employees, supervisors, vendors, and outside agencies.
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Completes all required organizational training for the current year.
Non-Essential Duties and Responsibilities
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Performs other duties as assigned.
COMPETENCIES:
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Strong organizational skills with the ability to manage multiple routine tasks and deadlines.
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High attention to detail and accuracy in data entry, recordkeeping, and document review.
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Ability to maintain confidentiality and handle sensitive information appropriately.
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Ability to follow established procedures and complete work with minimal errors.
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Effective written, verbal, and telephone communication skills.
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Ability to work independently on assigned tasks while also supporting a team environment.
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Ability to prioritize work in a busy office setting with frequent interruptions.
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Working knowledge of standard office technology and HR-related tracking systems.
GENERAL EXPECTATIONS:
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Be committed to the mission of Hometown Health Center and the communities we serve.
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Demonstrate and promote HHC's values of respect, honesty, dignity, and equity in all interactions with patients, families, staff, and partners.
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Pursue excellence and continuous improvement in the delivery of care and organizational operations.
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Maintain a professional appearance and demeanor consistent with an executive leadership role.
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Comply with HHC's Standards of Conduct, Compliance Program, and all applicable policies and procedures; compliance will be evaluated as part of the annual performance review process.
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Model punctuality, accountability, and professionalism for the teams you lead.
PHYSICAL REQUIREMENTS:
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit for extended periods, stand, walk, talk, and hear. The employee must be able to operate standard office and computer equipment and may occasionally lift up to 20 pounds. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus. Regular travel between clinic sites is required; occasional travel outside the region for conferences, trainings, or partner meetings is expected.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed across multiple medical office environments that are fast-paced and subject to frequent interruptions. This role requires the ability to manage competing priorities calmly and professionally, including navigating complex personnel matters and high-stakes operational decisions. Regular travel to all HHC practice locations is expected.
QUALIFICATIONS NEEDED FOR POSITION:
Education
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Associate’s degree in Human Resources, Business Administration, or related field required;
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Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
Experience
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Minimum of 2–3 years of experience in a human resources, HR assistant, or payroll/benefits support role, preferably in a healthcare or similar regulated environment.
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Demonstrated experience with HR data entry, personnel file maintenance, and routine HR document preparation.
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Experience supporting recruiting and onboarding processes, including posting jobs, tracking applicants, scheduling interviews, and coordinating new-hire paperwork.
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Experience working with HRIS, payroll, or applicant tracking systems, plus proficiency with Microsoft Word, Excel, Outlook, and other standard office software.
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Strong attention to detail and accuracy, especially in data entry, recordkeeping, and document handling.
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Effective written and verbal communication skills and ability to work with staff at all levels while maintaining a high level of confidentiality.
Skills & Abilities
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High attention to detail and accuracy in data entry, document preparation, and record maintenance.
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Proficiency with Microsoft Word, Excel, Outlook, and the ability to learn and use HRIS, payroll, and applicant tracking systems.
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Effective written and verbal communication skills, including professional email, form letters, and telephone communication with applicants and employees.
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Ability to follow established procedures, check work for completeness, and escalate issues or questions appropriately.
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Ability to maintain strict confidentiality and handle sensitive employee information with discretion and professionalism.
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Ability to work independently on assigned tasks while also collaborating effectively with supervisors and coworkers.
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Ability to prioritize work, adapt to changing priorities, and remain calm and professional during frequent interruptions.
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Reliable attendance and punctuality, with the ability to manage time and workload to meet routine deadlines.
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Commitment to respectful, courteous customer service when interacting with applicants, employees, supervisors, and external partners
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
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Employee Signature Date
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Supervisor Signature Date
