Top 15 Guest service agent Jobs in Hampstead, Md

Guest Services Agent
Red Run Lodging, LP —Owings Mills, MD
- CPR Certification
- Writing skills
- Hotel
Quick Apply
Guest Services Agent - PM & Overnight
HOWARD HOSPITALITY LLC —Owings Mills, MD
- $16 - $17 an hour
- Overnight shift
- Hotel
- Accounting
- Marketing
Quick Apply
NEEDED: CLIENT SERVICE & SALES ASSOCIATE
Massage Envy —Westminster, MD
- $15 - $17 an hour
- Part-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Paid time off
Quick Apply
Front Desk Agent
NFC Amenity Management —Baltimore, MD
- $18 an hour
- Part-time
- US work authorization
- Entry level
- Paid training
- Disability insurance
Quick Apply
5d
Retail Sales Lead
Massage Envy —Westminster, MD
- $15 - $18 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Clinic
- Wellness program
- Paid time off
Quick Apply
Front Desk Agent
Hotel Revival Baltimore —Baltimore, MD
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
12d
Front Desk Supervisor
Sheraton Baltimore North —Towson, MD
- $19 - $20 an hour
- Mid-level
- Hotel
- Accounting
Quick Apply
Hotel Front Desk
Studio 6 Suites | Catonsville, MD —Catonsville, MD
- $15.00 - $15.25 an hour
- Part-time
- Basic math
- Hotel
- Children
Quick Apply
Reservations Agent
The Ivy Hotel —Baltimore, MD
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
3d
Guest Service Agent
Wyndham Gettysburg —Gettysburg, PA
- Part-time
- Bilingual
- No background check
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Night Auditor
Studio 6 Suites | Catonsville, MD —Catonsville, MD
- From $15.50 an hour
- Overnight shift
- Management
- Word processing
- Windows
Quick Apply
Leasing Manager
Omninet Property Management —Baltimore, MD
- $25 - $28 an hour
- Full-time
- Spanish
- Mid-level
- Office
Quick Apply
1d
Guest Service Agent
Holiday Inn Express Gettysburg —Gettysburg, PA
- $12 - $14 an hour
- Part-time
- Hospitality
- CPR Certification
- Customer service
- Paid holidays
- Health insurance
Quick Apply

Related jobs to explore

Based on your search for guest service agent

Clinical Specialist (PRN)
OSS Health —Hanover, PA
Current Medical Assistant certification or an ability to obtain within (6) months of employment. Current certification in basic life support (BLS) required, or…
Real Estate Title Agent
Confidential —Hanover, PA
In this role, you will be responsible for all facets of the title insurance process from ordering title searches to reviewing and typing title commitments and…
$58,000 - $65,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Leasing Agent
RHM Real Estate Group —Columbus, OH
Willingness to achieve Fair Housing certification prior to interaction with prospects or residents. Immediately record all telephone and in-person visits in…
$20 an hour
Quick Apply
Front Desk Agent-Starting at $14.00 per Hour (Seasonal) -Hocking Hills Lodge
Hocking Hills State Park Lodge —Logan, OH
Welcome guests upon their arrival and assign rooms. Manage online and phone reservations; manage online guest check-ins, up-sells, and guest engagement system.
$14 - $15 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for guest service agent in hampstead, md

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near hampstead, md

Leasing Manager jobs in Baltimore, MD

Guest Service Agent jobs in Gettysburg, PA

Front Desk Agent jobs in Baltimore, MD

Reservation Agent jobs in Baltimore, MD

Guest Service Agent jobs in Little Rock, AR

Guest Service Agent jobs in New Jersey

Guest Service Agent jobs in Elizabethtown, PA

Patient Service Representative jobs in San Jose, CA

Ramp Agent jobs in California

Guest Service Agent jobs in Des Moines, IA

Real Estate Agent No License jobs in Ohio

Entry Level It Help Desk jobs in Los Angeles, CA

Hotel Front Desk Supervisor jobs in Seattle, WA

Front Desk Casino jobs in Las Vegas, NV

Production Supervisor jobs in Raleigh, NC

Laboratory Supervisor jobs in Orlando, FL

Hotel Front Desk Supervisor jobs in Myrtle Beach, SC

Hotel Front Desk Supervisor jobs in Sugar Land, TX

Hotel Front Desk Supervisor jobs in New York, NY

Leasing Manager jobs in Salisbury, MD

Guest Services Agent

Red Run Lodging, LP
Owings Mills, MD

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
Writing skills
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Math
Quality data entry
Customer data entry

Full Job Description

ESSENTIAL FUNCTIONS

Average Percent of Time

30 % Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hilton Marketing Programs such as Hilton Honors, for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

20 % Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.

15 % Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.

10 % Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.

10 % Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.

10 % Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attempts to communicate with guest in guest's native language, if applicable.
Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications

such as location changes or credit issues.

Summons Bell services team members to escort guests to/from their rooms as appropriate.
Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the

vault and carrying it to the guest.

Operate various office machines.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Occasional
Walking, standing Constant
Climbing stairs Occasional
Crouching/Bending/Stooping Occasional
Pushing/Pulling Occasional
Stooping Frequent
Lifting and carrying Occasional - up to 20 pounds.
Reaching Constant
Grasping Constant
Talking Constant
Hearing Constant
Near Vision Constant
Far Vision Constant
Smell Rare
Travel Rare

OTHER DUTIES

Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.

SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS
Positions directly reporting to this position (titles): None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without

error.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience,

tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.

QUALIFICATION STANDARDS EDUCATION

High School graduate or equivalent required
4 year college degree preferred with emphasis on foreign languages.

EXPERIENCE
1 - 2 years of prior guest service experience are preferred. Prior hospitality experience also preferred.

LICENSES OR CERTIFICATES
CPR Certification and/or First Aid Training preferred.

GROOMING/UNIFORMS
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER
Additional language ability preferred.

NOTICE:
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with Hilton rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

I HAVE READ AND UNDERSTAND THE POSITION DESCRIPTION INFORMATION AND HEREBY STATE THAT I CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION.

Quick Apply

Refine Your Search

guest service agent jobs in hampstead, md

Guest Services Agent

Guest Services Agent - PM & Overnight

NEEDED: CLIENT SERVICE & SALES ASSOCIATE

Front Desk Agent

Retail Sales Lead

Front Desk Agent

Front Desk Supervisor

Hotel Front Desk

Reservations Agent

Guest Service Agent

Night Auditor

Leasing Manager

Guest Service Agent

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for guest service agent in hampstead, md

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected