Top 33 Guest service agent Jobs in Hampton, Ga

Front Desk Agent
Residence Inn McDonough —McDonough, GA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Clerk
WoodSpring Suites —McDonough, GA
- $15 - $16 an hour
- Weekends as needed
- Hotel
- Computer skills
- In-person
- Paid time off
- Employee discount
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12d
Front Desk Agent-Choice Branded Hotel
CUSA, LLC —McDonough, GA
- $14.00 - $14.50 an hour
- Full-time
- Hotel
- Front desk
- Entry level
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Guest Services Associate / Front Desk
Holiday Inn Express and Suites —Locust Grove, GA
- $13 - $16 an hour
- Part-time
- Computer literacy
- Hotel
- Typing
- Free parking
- Paid time off
Quick Apply
12d
Night Auditor / Front Desk Agent
Holiday Inn Stockbridge/Atlanta I-75 —Stockbridge, GA
- $15 - $16 an hour
- Part-time
- Hotel
- Entry level
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Guest Service Agent
Fairfield Inn Atlanta —College Park, GA
- Full-time
- Hotel
- High school diploma or GED
- Experience equivalent to degree accepted
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Front Desk Agent
TPG, Kimpton Overland Hotel Atlanta —Atlanta, GA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent Lead
Marriott International, Inc —Atlanta, GA
- Full-time
- Hotel
- High school diploma or GED
- 1 year
4d
Front Desk Agent (Part-Time)
Apsilon Hotels, LLC —Peachtree City, GA
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Basic math
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Front Desk Agent
Crestview Management, LLC —Atlanta, GA
- $15 - $16 an hour
- Full-time
- Hotel
- Front desk
- Entry level
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Front Desk Agent
Sonesta Select Atlanta Airport North —Hapeville, GA
- $15 - $17 an hour
- Full-time
- Bilingual
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent (Full-Time)
Apsilon Hotels, LLC —Peachtree City, GA
- $15 an hour
- Full-time
- Ability to walk for extended periods
- Computer literacy
- Basic math
Quick Apply
11d
Night Service Rep Part Time-103020
ESA Management, LLC —Morrow, GA
- Part-time
- Computer literacy
- Writing skills
- Basic math
- 401(k)
- Employee assistance program
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Front Desk Agent
Country Inn & Suites Atlanta Downtown —Atlanta, GA
- $12 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Paid training
- Employee discount
Front Desk Agent
Comfort Inn Atlanta Downtown —Atlanta, GA
- $12 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Paid training
- Employee discount
Assistant Front Office Manager
Renaissance Atlanta Concourse —Atlanta, GA
- $18 - $20 an hour
- 8 hour shift
- Inventory management
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Apsilon Hotels, LLC —Fairburn, GA
- Day shift
- Ability to walk for extended periods
- Computer literacy
- Basic math
Quick Apply
Front Desk (Opera Experience) (Flexible)
Apsilon Management Harvard Ave —College Park, GA
- Day shift
- Ability to walk for extended periods
- Computer literacy
- Basic math
Quick Apply
Night Auditor
Fairfield Inn Atlanta —College Park, GA
- $17 an hour
- Evening shift
- Management
- Mid-level
- Hotel
Quick Apply
Front Office Supervisor
Four Points by Sheraton ATL Airport West - —Atlanta, GA
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
13d

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Front Desk Agent

Residence Inn McDonough
McDonough, GA

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Job Details

Part-time | Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance

Qualifications

Access control systems
Physical security
Visitor query response
Computer operation
Hotel and accommodations payment processing
Cash amount verification
Fire safety
Hotel policy compliance
Email customer support
Maintaining an organized workspace
Sales transaction processing
Phone communication
Greeting customers
Client inquiry handling
Filing
Cash drawer securing
Answering guest questions
Mail distribution
Phone call screening
Financial issue resolution
Invoice processing
High school diploma or GED
Mail management
Accounting
Hotel emergency procedures
Mail processing
Billing issue inquiries
Hotel and accommodations guest complaints handling
Communication skills
Entry level

Full Job Description

Job Overview

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll be doing

Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.

Skills and Abilities:

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

guest service agent jobs in hampton, ga

Front Desk Agent

Hotel Front Desk Clerk

Front Desk Agent-Choice Branded Hotel

Guest Services Associate / Front Desk

Night Auditor / Front Desk Agent

Guest Service Agent

Front Desk Agent

Guest Service Agent Lead

Front Desk Agent (Part-Time)

Front Desk Agent

Front Desk Agent

Front Desk Agent (Full-Time)

Night Service Rep Part Time-103020

Front Desk Agent

Front Desk Agent

Assistant Front Office Manager

Front Desk Agent

Front Desk (Opera Experience) (Flexible)

Night Auditor

Front Office Supervisor

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