Top 62 Guest service agent Jobs in Hampton, Va

Front Desk Clerk- AM-PM Shifts
MARINA HOTEL LLC —Hampton, VA
- $15 - $16 an hour
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent, Hampton
Landmark Hotel Group —Hampton, VA
- $15 an hour
- Part-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Agent (Flexible Shifts), Hampton
Landmark Hotel Group —Hampton, VA
- $15 an hour
- Full-time
- Hotel
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites
J&P Hospitality Management, LLC —Hampton, VA
- $13 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
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Front Desk Agent
MCR Hotels —Newport News, VA
- $15.50 - $16.50 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Representative1
Holiday Inn Express and Suites —Newport News, VA
- $13 - $14 an hour
- 8 hour shift
- Hotel
- In-person
- Entry level
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2d
Front Desk Supervisor
Newport News Marriott at City Center —Newport News, VA
- $16 - $17 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
2d
Guest Service Agent I - Hilton Norfolk The Main
Professional Hospitality Resources, Inc. and Ocean Beach Club LLC —Norfolk, VA
- Computer literacy
- High school diploma or GED
- Typing
Extended Stay America Newport News ? Yorktown - Front Desk Agent
Aimbridge Hospitality —Yorktown, VA
- $15 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Guest Services Supervisor
Glass Light Hotel & Gallery —Norfolk, VA
- $19.50 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Front Desk Agent (Hilton/PEP)
Hilton Garden Inn Chesapeake/Suffolk —Suffolk, VA
- $14 - $15 an hour
- Part-time
- Computer literacy
- Hotel
- Front desk
- Paid training
- Employee discount
Quick Apply
5d
DTNA-Front Desk Agent
HARMONY HOSPITALITY INC —Norfolk, VA
- Part-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent Part Time - $15.00
Kingsmill Resort —Williamsburg, VA
- $15 an hour
- Part-time
- Computer literacy
- Accounting
- Computer skills
Quick Apply
Front Office Manager
COMMONWEALTH LODGING MANAGEMENT LLC —Norfolk, VA
- $65,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Front Desk Agent - Full Time $15.00
Kingsmill Resort —Williamsburg, VA
- $15 an hour
- Weekends as needed
- Computer literacy
- Accounting
- Computer skills
Quick Apply
Front Desk Agent
The Oceanfront Inn —Virginia Beach, VA
- From $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Paid time off
Quick Apply
7d
Front Desk Clerk
DoubleTree by Hilton Williamsburg —Williamsburg, VA
- $16 - $17 an hour
- Full-time
- Hotel
- High school diploma or GED
- Reliable transportation
- Paid holidays
- Disability insurance
Quick Apply
5d
Front Desk Agent
Home2 Virginia Beach Princess Anne —Virginia Beach, VA
- $15 an hour
- Part-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Courtyard Virginia Beach Oceanfront/North —Virginia Beach, VA
- $15 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
1d
Guest Service Agent
Holiday Inn Express and Suites Norfolk —Norfolk, VA
- Microsoft Outlook
- Computer literacy
- English
Quick Apply

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Front Desk Clerk- AM-PM Shifts

MARINA HOTEL LLC -
Hampton, VA

Quick Apply

Job Details

$15 - $16 an hour

Benefits

Paid holidays
Disability insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Gym membership
Opportunities for advancement
Pet insurance

Qualifications

Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Operator switchboards
Hotel policy compliance
Serving clients
Restaurant reservation management
Greeting customers
Answering guest questions
Mail distribution
High school diploma or GED
Cross-selling
Hotel room assignment management
Making change
Task prioritization
Fax machines
Mail management
Telephone systems
Receptionist experience within hospitality industry
Mail processing
Deposits
Faxing
Bank deposit preparation
Entry level
Office phone management
Time management

Full Job Description

Job Title: Guest Service Agent

Company: Shamin Hotels

Organizational Structure:

Department: Operations

Reports To: Front Office Manager

Supervision: None

Pay Structure: Hourly, Paid Bi-weekly

Position Overview:

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve their rooms, answer any questions they have about the hotel and provide details and recommendations about activities to do in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees.

Essential Job Functions:

Greets, registers, and assigns rooms to guests.
Issues room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Date-stamps, sorts and racks incoming mail and messages.
Transmits and receives messages using equipment such as telephone, fax and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keeps records of room availability and guests’ accounts.
Computes bill, collects payment and makes change for guests.
May make, confirm and cancel reservations for guests.
Posts charges such as room, food, liquor or telephone by hand or machine.
May make restaurant, transportation or entertainment reservations for guests.
May deposit guests’ valuables in hotel safe or safe-deposit box.
May order complimentary flowers or Champaign for special guests at management’s direction
Understands and enforces the hotel company credit policies.
Accounts for all cash and makes deposits in accordance with hotel and company policies.
Communicates effectively with other front office and hotel departments.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Takes the initiative to greet guests in a friendly and warm manner.
Cross sells other Shamin Hotels.
Performs other related duties as required.

Top Requirements:

Team Up: Be Golden, Collaborate and Help Others Succeed.

Own It: Be a role model, Embrace Responsibility and Keep Learning.

Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

Proven experience as a front desk agent preferred.

Prioritization and time management skills required.

Working quickly without compromising quality.

Attention to Detail skills required.

Reliable mode of transportation required.

High school diploma or GED certification or an equivalent combination of education and experience.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!

Why Should You Work for Shamin Hotels?

Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Part-time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre-paid Legal Resources.

Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.

Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Quick Apply

Refine Your Search

guest service agent jobs in hampton, va

Front Desk Clerk- AM-PM Shifts

Front Desk Agent, Hampton

Front Desk Agent (Flexible Shifts), Hampton

Guest Services Representative (Front Desk Agent) - Sonesta Simply Suites

Front Desk Agent

Front Desk Representative1

Front Desk Supervisor

Guest Service Agent I - Hilton Norfolk The Main

Extended Stay America Newport News ? Yorktown - Front Desk Agent

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Front Desk Agent (Hilton/PEP)

DTNA-Front Desk Agent

Front Desk Agent Part Time - $15.00

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I want to receive the latest job alert for guest service agent in hampton, va

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