Requisition ID: 930340
Store #: M06538 Plant Direction DC - ATL Lab
Position: Full-Time
Total Rewards: Benefits/Incentive Information
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
GENERAL FUNCTION
The Sr. Manager of Business Systems provides leadership, mentorship, and strategic direction to a team of Systems Analysts supporting North America logistics operations, with a primary focus on West Coast locations including Tijuana, Vancouver, and Instruments. This role is responsible for ensuring stable day-to-day system support, driving application enhancements, and enabling future ERP and automation initiatives.
The Sr. Manager partners closely with business leaders to translate operational needs into high-quality system solutions and serves as the functional subject matter expert (SME) for SAP systems supporting logistics distribution, warehouse operations, and planning. This role leads requirements gathering, functional design, testing, and deployment activities while driving continuous improvement through structured analysis and process optimization.
MAJOR DUTIES AND RESPONSIBILITIES
- Lead the North America support team through ticket management and issue resolution, ensuring business continuity.
- Develop deep knowledge of logistics, warehouse, and planning business processes, translating business needs into detailed functional and technical requirements.
- Effectively communicate and advocate for recommended solutions, fostering alignment and buy-in across both business and technical stakeholders.
- Direct end-to-end business requirements activities, including analysis, documentation, validation, and communication of requirements.
- Serve as the SAP functional SME for distribution and warehouse operations, acting as the primary bridge between business stakeholders and IT delivery teams.
- Lead and support User Acceptance Testing (UAT) and deployment activities, ensuring solutions meet business expectations and risks are identified and mitigated.
- Produce and maintain high-quality documentation including functional specifications, change requests, SOPs, and troubleshooting guides.
- Facilitate cross-functional collaboration, track milestones and deliverables, and proactively resolve issues impacting delivery.
- Contribute to project estimation, planning, and implementation schedules.
- Facilitate cross-functional collaboration, track milestones and deliverables, and proactively resolve issues impacting delivery.
BASIC QUALIFICATIONS
- BA/BS in Computer Science, Information Systems, or related field.
- 2+ years of team management
- 7+ years Information Systems/Business experience.
- Experience with ERP systems, Microsoft BC, SAP ERP and WMS (SAP DWM preferred)
- Strong Analytical skills (SQL, DB management)
- Critical thinking to identify opportunities with existing and new business processes.
- Ability to quickly learn new technologies and processes.
- Strong voice of reason and knows challenge the status quo.
- Experience with collecting requirements and implementation details.
- Experience writing business requirements, functional specifications, wireframes, visual designs, and testing.
- Clear and practical understanding and experience integrating technical services
PREFERRED QUALIFICATIONS
- Experience with databases, ability to create, execute, and understand SQL queries to assist in data research.
- Experience developing AI tools
- Experience with RPA and task automation tools (ex. UiPath)
- Experience utilizing requirements, best practices, and standards in fashion industry
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email
[email protected].
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
