Top 8 Call center manager Jobs in Hampton Roads Va

Customer Service Manager
Hampton Roads Transit —Norfolk, VA
- $79,946 - $103,929 a year
- Weekends as needed
- Sales
- Marketing
- Writing skills
Member Experience Center Manager (Contact Center)
Langley Federal Credit Union —Newport News, VA
- $72,400 - $92,300 a year
- Full-time
- Sales
- Mid-level
- Supervising experience
- Paid holidays
- Loan repayment program
Quick Apply
Contact Center Supervisor
Canon Info Technology Services —Chesapeake, VA
- $50,020 - $62,000 a year
- Urgently hiring
- Hybrid work
- High school
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
3d
Sales Manager (Call Center Environment Sat - Mon)
Life Protect 24/7 —Norfolk, VA
- $52,000 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
14d
AM Sales Manager (Call Center)
Life Protect 24/7 —Norfolk, VA
- $52,000 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
14d
Call Center Manager
GERC —Virginia Beach, VA
- $43,137.36 - $51,950.38 a year
- Weekends as needed
- Hospitality
- Sales
- Salesforce
Quick Apply

Discover related jobs

Based on your search for call center manager jobs.

Multi unit Restaurant Manager
Mezeh Mediterranean Grill —Virginia Beach, VA
ServSafe certified, reliable, and ready to make an impact. Strong leadership, financial management, and guest service skills.
$90,000 - $120,000 a year
Quick Apply
Fulfillment Area Manager
QVC —Suffolk, VA
Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
$65,000 - $75,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Manager-Call Center
Kenneth's Hair Salons & Day Spas, Inc. —Columbus, OH
In this role, the Assistant Manager will serve as a primary point of contact for guests, assisting with appointment scheduling, answering inquiries, resolving…
$18.83 - $20.67 an hour
Manager, Customer Care
Savings Bank —Lancaster, OH
Be involved in bank projects to understand the impact to products and services so that the Customer Care team is educated and prepared to support associated…
Quick Apply

I want to receive the latest job alert for call center manager in hampton roads va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near hampton roads va

Call Center Representative jobs in Norfolk, VA

Customer Service Manager jobs in Norfolk, VA

Children Advocacy Center jobs in Massachusetts

Call Center Representative jobs in Martinsburg, WV

Call Center Representative jobs in Albany, GA

Call Center Representative jobs in Maitland, FL

Call Center Representative jobs in Greenville, NC

Fulfillment Center jobs in Philadelphia, PA

Customer Service Manager jobs in Louisiana

Customer Service Manager jobs in Fremont, CA

Remote Chat Customer Service jobs in Miami, FL

Manager jobs in Dallas, TX

Customer Service Manager jobs in Spartanburg, SC

Customer Service Manager jobs in Remote

Call Center Supervisor jobs in Lehi, UT

Suncoast Community Health Center jobs in Tampa, FL

Call Center Supervisor jobs in Baltimore, MD

Micro Center jobs in Brooklyn, NY

Call Center Supervisor jobs in Olathe, KS

Call Center Supervisor jobs in Aurora, IL

Customer Service Manager

Hampton Roads Transit -
Norfolk, VA

Apply Now

Job Details

Full-time
$79,946 - $103,929 a year

Qualifications

Computer operation
Staff supervision
Database systems
Team supervision
Avaya
Managing teams in a customer support role
Writing skills
Driver's License
Desktop applications
Mailchimp
Telephone systems
Public relations
Productivity software
Technical Proficiency

Full Job Description

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Salary Range: $79,946 - $103,929

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

Provides overall management for all customer service functions.
Develops and implements policies and procedures for the Call Center and Transit Centers
Oversees the customer complaint process to ensure complaints are documented, processed and closed.
Analyzes Call Center performance metrics and trends and develops reports.
Tracks timesheets and accrued time of department personnel.
Prepares reports on established data requirements.
Reviews reports on complaints, fare media sales, and other activities.
Oversees the sale of fare media and ensures practices are in compliance with established procedures.
Ensures customer service staff are recruited and trained to provide the most professional, accurate and timely information to our customers.
Coordinates programs with other departments to ensure customer services are of the highest quality and professionalism.
Prepares and administer training materials for staff.
Develops performance metrics to evaluate the customer service function and ensure exceptional service is being provided.
Supports special events as directed.
Responds to serious incidents, crises, and emergencies in accordance with established policies and procedures.
Manages records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
Performs other duties as assigned.
Assists with the management of the operating budget.
Oversees department contracts
Serves as a member of proposal evaluation committee when designated.
Provides script updates to Interactive Voice Response System (IVR). Responsible for staffing and new hire interviews.

Required Knowledge, Abilities and Skills Essential to Job Functions:

Ability to supervise a staff of both professional and technical positions; good writing skills required, as well as ability to write reports and communicate verbally; must have ability to coordinate effectively with internal staff and with outside agencies and individuals; must demonstrate knowledge of customer service concepts and/or public relations; good computer skills required; must demonstrate good organizational skills.

Required Software Knowledge and Skills Essential to Job Functions:

Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential. Basic problem-solving skills associated with software applications used is expected. Software usage relevant to job duties will be evaluated.

Software applications:

Microsoft Office

CAD-AVL

Mobile Fare Payment

ID Card Database

Avaya Call Management System Supervisor

Avaya Phone System

Interactive Voice Response System

Passenger Information Displays

Public Address System

MailChimp

Safety Responsibility:

Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm. Ensure all employees and contractors are properly trained and understand all rules, safety policies, and procedures to perform their work functions safely. Promote safety awareness by attending safety committee meetings and adhering to all safety procedures and policies. Actively conduct workplace hazard analyses for all employees to maintain a safe work environment. Encourage employee safety reporting program and communication of hazards to the Safety Department. Responsible for the timely mitigation of all unacceptable and undesirable safety risks. Accountable for safety performance within their functional area and achieving the agency’s safety goals.

Qualifications:

Training and/or Education:

Graduation from an accredited four-year college with a degree in business, marketing, community/public relations, or combination of education and required experience listed below.

Required Experience:

Significant experience in the customer service or public relations fields.

Licenses or Certificates:

Possess a valid Driver's License. Acquire a Virginia Driver's License within 60 days after the date of hire (in instances when an out of state license is not the applicant's current state of residence).

Special Requirements:

This position is classified as essential personnel.

FLSA Status:

Exempt

Physical Demands:

Work may require some physical effort in making presentations off site, setting up displays, and operation of a keyboard device. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Unusual Demands:

Work involves some evening and weekend work for events. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis. Duties may require some seasonal overtime.

Exempt

HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at (757) 222-6000 or email [email protected].

Apply Now

Refine Your Search

call center manager jobs in hampton roads va

Customer Service Manager

Member Experience Center Manager (Contact Center)

Contact Center Supervisor

Sales Manager (Call Center Environment Sat - Mon)

AM Sales Manager (Call Center)

Call Center Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in hampton roads va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected