ROYAL BANKS OF MISSOURI
Job Description
Job Title: Commercial Relationship Manager (CRM)
Reports To: Senior Vice President/Regional Market Manager (SVP/RMM)
FLSA Status: Exempt
SUMMARY
Originate, analyze, close, and manage complex commercial relationships in accordance with Bank objectives, policies, and procedures. Ideally, the CRM will work independently and have the ability to generate new business within a short timeframe from existing developed relationships by performing the following duties. The focus for this role will be the market between Hannibal and Troy.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Interview applicants and request specified information for loan application; request appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to evaluation of loan application; analyze applicant financial status, credit, and property evaluation to determine feasibility of granting loan; and correspond with or interview applicants or creditors to resolve questions regarding application information.
Compile loan packages and facilitate negotiation with applicants according to established standards, such as fees, loan repayment options, and other credit terms; make loan decisions or refer loan to Loan Committee for approval when appropriate; ensure loan agreements are complete and accurate according to policy; assure timely loan closing and funding activities.
Identify business opportunities for commercial depository and treasury management services in conjunction with routine calling habits; obtain requested depository and/or analysis statements to analyze with the Treasury Management Officer.
Utilize government programs when deemed necessary to meet customer's credit needs.
Assist customers with inquiries and information requests and resolve complaints relating to loan products and services offered.
Participate in the collection procedures and processes of the loan officers to assure the timely collection of all delinquent accounts and develop revised loan repayment terms or schedules as necessary.
Establish and maintain positive working relationships with loan businesses and other organizations to provide information regarding the lending programs and policies.
Participate in the Bank's business development activities, represent the Bank in industry and professional associations, community organizations, local business groups, etc., and promote the Bank's favorable image.
NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
Service cash management needs of non-borrowing customers.
Maintain education and professional expertise through attendance at job related seminars, conferences and workshops.
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university in the field of business, including specific courses in accounting, finance, and economics plus additional lending-related experience; or eight to ten years related banking experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
OTHER SKILLS AND ABILITIES
Must have the ability to operate the following equipment: telephone, 10-key calculator, personal computer and printer, copy machine, fax machine.
Must have working knowledge of spreadsheet, word processing, presentation and database software.
KEY CONTACTS - Internal and External
Has moderate contact with marketing personnel and top management regarding the promotion programs of lending services and the development of marketing for same.
Extensive contact with Senior Management.
Has frequent contact with business organizations, real estate brokers, accountants and attorneys regarding lending policies and practices.
Has frequent contact with customers regarding lending policies and problems.
Has moderate contact with political officials, city officials, industry, trade and community groups regarding current business activities, opportunities and problems.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver's license
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to walk.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions. The noise level in the work environment is usually moderate.
This position is based on site. Telecommuting schedule will be determined with manager approval.
COMMENTS
Position may require some overnight travel to attend various training or educational programs. Position requires the ability to work before or after normal business hours.
