Top 34 Hotel front desk manager Jobs in Hanover, Md

Front Office Mgr
Doubletree BWI —Linthicum Heights, MD
- Full-time
- Mid-level
- Hotel
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Hotel Assistant Front Desk Manager
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $64,000 - $68,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
6d
Assistant Front Office Manager
Marriott Baltimore Inner Harbor —Baltimore, MD
- $24 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Supervisor
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Full-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Front Office Manager
Crescent Hotels & Resorts LLC —Baltimore, MD
- 3 years
- Hotel
- Training & development
- 401(k) matching
- Employee discount
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Gust Service Manager / Admin Assistant
Holiday Inn Express —Elkridge, MD
- From $40,000 a year
- Overnight shift
- Sales
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
Assistant General Manager
Marriott International, Inc —Bowie, MD
- $75,000 - $85,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Health insurance
- Paid time off
2d
Guest Services Supervisor
Delta by Marriott Baltimore North —Baltimore, MD
- $22 - $23 an hour
- Weekends as needed
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
2d
General Manager
Marriott International, Inc —Annapolis, MD
- $125,000 - $135,000 a year
- Full-time
- Residential
- Hotel
- Mentoring
- Health insurance
- Dental insurance
Assistant General Manager
Springhill Suites Annapolis —Annapolis, MD
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agents - Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Part-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
Front Desk Night Audit Part Time OVERNIGHT FRIDAY & SATURDAY REQUIRED.
Residence Inn Columbia —Ellicott City, MD
- $21 an hour
- Part-time
- Writing skills
- No experience needed
- English
Quick Apply
Assistance General Manager
DOUBLETREE BY HILTON WASHINGTON DC SILVER SPRING —Silver Spring, MD
- $90,000 - $95,000 a year
- Word processing
- Computer literacy
- Bachelor of Science
Quick Apply
4d
Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Rooms Operations Manager
Marriott International, Inc —Baltimore, MD
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
1d
Guest Service Agents (Full-Time)- Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Full-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
1d
Assist Front Desk Mgr NX
Crescent Hotels & Resorts LLC —Bethesda, MD
- Weekends as needed
- Word processing
- Mid-level
- Windows
Quick Apply
Front Office Manager
Hyatt Place Washington DC NoMa —Washington, DC
- $60,000 - $67,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Contracts
- Wellness program
- Commuter assistance
1d
Front Desk Supervisor
Gulph Creek Hotels —Baltimore, MD
- $20 an hour
- Weekends as needed
- Research
- Mid-level
- Residential
Quick Apply
11d
Assistant Room Operations Manager
Marriott International, Inc —Adelphi, MD
- $28.35 - $31.25 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
11d

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Front Office Mgr

Doubletree BWI -
Linthicum Heights, MD

Quick Apply

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Financial forecasting
Staff performance monitoring
Staff supervision
Correspondence management
Hotel and accommodations payment processing
Promoting products
Team supervision
Managing teams in a customer support role
Phone communication
Expense management
Upselling
Greeting customers
Managing hospitality teams
Mid-level
Frontline customer support management
Cross-selling
Hotel room assignment management
Bachelor's degree
Financial control management
Hospitality Management
Bachelor's degree in hospitality management
Property management systems (PMS)
Computer skills
Hotel staff training
Office management
Hotel and accommodations guest complaints handling
Financial forecasting analysis
Customer satisfaction improvement
Hotel operations budget management
Leadership

Full Job Description

Become Part of the TPG Hotels, Resorts & Marina Team......

TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Job Overview

The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front desk staff, handle guest inquiries and concerns, manage room reservations, and collaborate with various departments to maintain efficient hotel operations.

What you'll be doing

Supervision and Leadership:

Lead, train, and manage the front desk team to provide excellent customer service.
Set performance goals for front desk staff and conduct regular performance evaluations.
Ensure a welcoming and professional demeanor is maintained by the front desk team.

Guest Relations:

Greet guests, handle check-in/check-out procedures, and assist with any special requests.
Resolve guest issues, complaints, or concerns in a prompt and satisfactory manner.
Maintain a high level of guest satisfaction by ensuring a personalized and attentive service.

Reservations and Room Allocation:

Manage room reservations, ensuring accuracy and adherence to guest preferences.
Coordinate with housekeeping to ensure timely preparation of rooms for arriving guests.
Oversee the room allocation process to maximize occupancy and revenue.

Front Desk Operations:

Ensure a smooth check-in and check-out process, including handling payments and ensuring accuracy of guest information.
Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively.
Monitor and manage the front desk's daily tasks, including guest correspondence, phone inquiries, and guest requests.

Financial Management:

Assist in budgeting and financial forecasting related to the front office department.
Monitor and control expenses, such as staffing, supplies, and equipment maintenance.
Contribute to revenue generation through upselling rooms and promoting hotel amenities.

Collaboration and Communication:

Coordinate with housekeeping, engineering, and other hotel departments to ensure seamless operations.
Maintain open communication with management to address operational issues and propose improvements.
Prepare regular reports on front desk activities, occupancy rates, and guest feedback.

Skills and Abilities

Bachelor's degree in hospitality management or related field (preferred).
Proven experience in hotel front office operations or guest services.
Strong leadership and interpersonal skills.
Excellent communication and problem-solving abilities.
Proficiency in hotel management software and computer systems. EXPERIENCE WITH PMS IS HIGHLY PREFERRED
Ability to remain composed in high-pressure situations.
Knowledge of local attractions and services to assist guests effectively.

Working Conditions & Physical Effort:

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits:

Benefits for Full Time employees may include:

Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Flexible Spending Accounts
401(k) Retirement Plan with company match
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

hotel front desk manager jobs in hanover, md

Front Office Mgr

Hotel Assistant Front Desk Manager

Assistant Front Office Manager

Front Desk Supervisor

Front Office Manager

Gust Service Manager / Admin Assistant

Assistant General Manager

Guest Services Supervisor

General Manager

Assistant General Manager

Guest Service Agents - Live Hotel - Maryland

Front Desk Night Audit Part Time OVERNIGHT FRIDAY & SATURDAY REQUIRED.

Assistance General Manager

Rooms Controller

Rooms Operations Manager

Guest Service Agents (Full-Time)- Live Hotel - Maryland

Assist Front Desk Mgr NX

Front Office Manager

Front Desk Supervisor

Assistant Room Operations Manager

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