Position Purpose
The Facility Operations Planner plans, schedules, and coordinates maintenance work so that trade teams and outside service providers can perform their work efficiently, safely, and with minimal delay. Rather than simply processing incoming work orders, the Planner looks ahead to schedule upcoming workloads across shops, and confirms that the right people, parts, and resources are in place before work begins.
Working as a partner to Shop Supervisors and departmental management, the Planner develops realistic schedules, keeps the maintenance backlog moving, and removes barriers that slow work down so supervisors can focus on leading their teams. The Planner serves as the central coordination point for multi-shop work, contractors, utility shutdowns, and space access, and uses operational data, such as backlog, preventive maintenance completion, overtime, emergency work, and schedule compliance, to identify trends and drive continuous improvement. This position reports to the Director of Maintenance Services and provides additional support for administrative and management functions as needed.
Required Qualifications - Education and Yrs Exp
Associates plus 2-3 years' experience or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Associate’s degree in engineering, operations, business, or a related field required; bachelor’s degree preferred. Alternatively, three or more years of experience in an operations planner/scheduler role or operations leadership position, or an equivalent combination of education and experience.
- Minimum of two years of experience supporting customers and skilled trade team members in building operations and maintenance, construction, or similar service environment, with demonstrated knowledge of building maintenance and work order management.
- Knowledge of institutional building system types and associated maintenance and reliability issues.
- Demonstrated ability to plan, schedule, and coordinate work across multiple trades, balancing competing priorities and workloads.
- Strong analytical and problem-solving skills, including the ability to interpret operational data—such as backlog, PM completion, and schedule compliance and translate it into actionable recommendations.
- Excellent oral and written communication skills, with the ability to communicate effectively across a wide range of audiences, including faculty, staff, students, and other departments.
- Demonstrated ability to establish and maintain positive customer and stakeholder relationships and to work collaboratively with supervisors and trade teams.
- High degree of attention to detail, with the ability to document requests and plans thoroughly, accurately, and consistently with minimal supervision.
- Proficiency with computerized maintenance management software (Planon or a similar CMMS) and Microsoft Office applications, including Word, Excel, PowerPoint, Power BI, and Outlook.
Preferred Qualifications
- Bachelor’s degree in engineering, operations, building or a related field.
- Experience as a maintenance planner/scheduler in a college, university, healthcare, or other large institutional environment.
- Familiarity with preventive and reliability-centered maintenance concepts and asset management best practices.
- Experience building reports or dashboards (for example, in Power BI) to track and improve maintenance performance.
- Professional certification such as Certified Maintenance & Reliability Professional (CMRP) or equivalent.
Department Contact for Recruitment Inquiries
Jason Bergeron
Department Contact Phone Number
Department Contact for Cover Letter and Title
Jason A Bergeron, Director of Maintenance Services
Department Contact's Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
