Specialized Service Coordinator
Upper Valley Services (UVS) – Randolph, VT
Salary: $55,000–$60,000 annually
Do you value honesty, integrity, and treating others with unconditional positive regard?Do you believe everyone deserves the opportunity to live a meaningful, self-directed life?Do you embrace innovation, teamwork, and person-centered support?
If you answered yes, Upper Valley Services (UVS) may have the perfect opportunity for you.
About Upper Valley Services
Upper Valley Services (UVS) is a designated Vermont nonprofit agency supporting individuals with developmental disabilities and adults eligible for Adult Family Care services. Our mission is to empower people to live meaningful lives within their communities through person-centered planning, advocacy, and compassionate support.
At UVS, your work has purpose. Every day, you'll have the opportunity to make a meaningful difference in the lives of fellow Vermonters.
Position Summary
UVS is seeking a dedicated, organized, and compassionate Specialized Service Coordinator to provide and coordinate support services for individuals with developmental disabilities and co-occurring mental health needs who require specialized care.
As a Specialized Service Coordinator, you will serve as the primary liaison between individuals, families, Shared Living Providers, community partners, healthcare professionals, and state systems. You will help ensure that services are person-centered, responsive, compliant, and aligned with each individual's goals and needs.
Thorough initial and ongoing training is provided.
We Are Looking for Someone Who Is:
- Detail-oriented and highly organized
- Strong in documentation and recordkeeping
- Confident and professional
- Able to manage multiple priorities and deadlines
- A strong communicator and relationship-builder
- Comfortable working independently while collaborating with a team
- Experienced in supporting individuals with developmental disabilities
- Compassionate, flexible, and solutions-focused
Key Responsibilities
Person-Centered Planning & Support
- Facilitate the development, implementation, and ongoing review of individualized service plans
- Collaborate with individuals, families, providers, and support teams to identify goals and services
- Advocate for participant rights, independence, and community inclusion
- Help individuals maintain housing, income sources, and community living skills
Service Coordination & Case Management
- Coordinate and monitor all services for an assigned caseload
- Serve as the primary resource and liaison to Shared Living Providers and families
- Conduct regular home visits and maintain ongoing communication with providers and participants
- Coordinate healthcare, employment supports, community engagement, and other needed services
- Consult with treatment teams and community partners regarding assessment, rehabilitation, and support needs
Health, Wellness & Specialized Support
- Ensure compliance with Agency and Division of Developmental Services Health and Wellness Guidelines
- Monitor participant well-being, medications, and treatment plans
- Coordinate supportive counseling, medication education, mental health education, and early crisis intervention when needed
- Monitor service effectiveness and recommend modifications as appropriate
Documentation & Compliance
- Maintain complete, accurate, and timely case records
- Submit required reports and documentation according to agency and state standards
- Track progress toward goals and ensure regulatory compliance
- Stay informed of agency policies, state regulations, and legislative changes affecting individuals with developmental disabilities
Crisis Response & Quality Assurance
- Respond to urgent situations with professionalism and sound judgment
- Support families and providers through challenges and crisis situations
- Reassess service plans and implement approved changes as needed
- Ensure services meet quality standards and regulatory requirements
Leadership & Collaboration
- Participate in agency, community, and statewide committees as appropriate
- Provide oversight and support to assigned residential programs and staff
- Coordinate respite services for families and Shared Living Providers
- Work collaboratively with interdisciplinary teams to ensure high-quality service delivery
Additional Duties
- Transport individuals to appointments or service-related activities as needed
- Provide occasional staff coverage when required
- Perform other duties as assigned
Qualifications
Preferred Education & Experience
- Bachelor's degree in Human Services or a related field, or an equivalent combination of education and relevant experience
- Experience supporting individuals with developmental disabilities required; experience with mental health services preferred
- Strong knowledge of person-centered planning and community-based supports
Required Skills
- Excellent organizational and time-management skills
- Strong written and verbal communication abilities
- Ability to prioritize tasks and meet deadlines
- Sound decision-making and problem-solving skills
- Proficiency with documentation and computer systems
- Ability to work both independently and collaboratively
Additional Requirements
- Valid driver's license
- Reliable, insured vehicle
- Ability to pass required background checks
Schedule & Location
- Monday–Friday, 8:00 AM – 4:00 PM
- Occasional evening or weekend availability as needed
- Hybrid role combining fieldwork, home visits, and office-based work
- Office location: Randolph, Vermont
Compensation
$55,000–$60,000 annually, based on qualifications and experience.
Comprehensive Benefits Package
Health & Insurance
- Medical, dental, and vision insurance
- Life insurance
- Short- and long-term disability insurance
- Flexible Spending Account (FSA)
- Dependent Care Account
Retirement & Financial Support
- 403(b) retirement plan
- Tuition assistance and student loan repayment programs
- Mileage reimbursement
- Auto repair assistance program
Paid Time Off
- Generous vacation, sick, and personal leave
- 13 paid holidays annually
Wellness & Support
- Employee Assistance Program (EAP)
- Wellness incentive program
- Will preparation assistance
- Travel assistance services
Professional Development
- Comprehensive onboarding and training
- Ongoing professional development opportunities
- Career growth within a mission-driven organization
Why Join UVS?
At Upper Valley Services, you'll join a dedicated team that believes in dignity, inclusion, and the power of community. We offer a supportive environment where your expertise is valued, your growth is encouraged, and your work truly changes lives.
If you are passionate about helping others achieve their goals and thrive in their communities, we encourage you to apply.
Disclaimer
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position. UVS reserves the right to modify or assign duties as needed. This job description does not constitute a contract of employment and does not alter the at-will employment relationship.
Equal Employment Opportunity Statement
Upper Valley Services is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, age, veteran status, disability, HIV status, marital or civil union status, or any other protected status under applicable federal or state law. Reasonable accommodations are available for qualified individuals with disabilities upon request.
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Randolph, VT 05060
