Top 22 Customer service manager Jobs in Hanover, Pa

Customer Service Manager
Goodwill Monocacy Valley —Westminster, MD
- From $19.25 an hour
- Email
- Background check
- Pass drug screening
- Maintenance
- Paid holidays
- Health insurance
Customer Service Manager
Farm Fresh Turkey Products —New Oxford, PA
- $60,000 - $90,000 a year
- Full-time
- 5 years
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - Store Admin
Giant Food —Westminster, MD
- $64,800 - $81,000 a year
- Marketing
- Inventory management
- Data analysis skills
- Paid parental leave
- Health insurance
FT Customer Service Leader
Food Lion —Hanover, PA
- Full-time
- High school diploma or GED
- Accounting
- Communication skills
Senior Director of Customer Service
CP Flexible Packaging —York, PA
- $150,000 - $180,000 a year
- Business Administration
- Senior level
- Business
Quick Apply
Office - Manager and Customer service
Uncle Jims Worm Farm —Glen Rock, PA
- $19 - $23 an hour
- Full-time
- Office
- Computer skills
- In-person
Quick Apply
Technical Support & Returns Manager
Dentsply Sirona —York, PA
- $130,000 - $140,000 a year
- Online Application
- 3 years
- Bachelor's degree
- Mentoring
CLIENT SERVICE LEAD
Massage Envy —Westminster, MD
- $24,000 - $420,000 an hour
- Full-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Paid time off
Quick Apply
PT Customer Service Leader
Food Lion —Taneytown, MD
- $16.60 - $24.90 an hour
- Part-time
- High school diploma or GED
- Accounting
- Communication skills
11d
Sr. Manager of Service
Voith Group —York, PA
- Spanish
- Computer literacy
- Business development
Confirmation Call Center Specialist
Luxury Bath Technologies —York, PA
- $17.50 - $22.50 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Customer Service Manager - State Farm Agent Team Member
Michael Bateman - State Farm Agent —York, PA
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Manager
GOODWILL KEYSTONE AREA —York, PA
- $42,120 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
8d
Customer Service Manager (I-III)
Farmers and Merchants Bank —Reisterstown, MD
- From $17 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
11d
Customer Experience Lead - Full Time
Burlington —York, PA
- $13 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
6d
Customer Experience Manager
Five Below Inc —Hanover, PA
- From $15 an hour
- Full-time
- Mid-level
- Travel
- Leadership
- Health insurance
Quick Apply
9d
Customer Service Manager
Goodwill of Central & Northern Arizona —Westminster, MD
- From $19.25 an hour
- Email
- Background check
- Pass drug screening
- Maintenance
- Paid holidays
- Health insurance

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Customer Service Manager

Goodwill Monocacy Valley -
Westminster, MD

Apply Now

Job Details

Full-time
From $19.25 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

English
Productivity software

Full Job Description

200 Baltimore Boulevard Westminster Maryland, 21157,

Starting Pay:
$19.25 Hourly

Position Description:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.

Essential Duties and Responsibilities:

Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or [email protected] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( https://www.cisa.gov/be-cyber-smart/campaign ) to learn how to report it.

Apply Now

Refine Your Search

customer service manager jobs in hanover, pa

Customer Service Manager

Customer Service Manager

Customer Service Manager - Store Admin

FT Customer Service Leader

Senior Director of Customer Service

Office - Manager and Customer service

Technical Support & Returns Manager

CLIENT SERVICE LEAD

PT Customer Service Leader

Sr. Manager of Service

Confirmation Call Center Specialist

Customer Service Manager - State Farm Agent Team Member

Customer Service Manager

Customer Service Manager (I-III)

Customer Experience Lead - Full Time

Customer Experience Manager

Customer Service Manager

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