Top 82 Guest service agent Jobs in Hanover Md

Full Time Front Desk Agent
ARUNDEL MILLS HOSPITALITY LLC —Severn, MD
- Full-time
- Hotel
- Accounting
- Marketing
Quick Apply
Guest Service Agent (Part-Time) - Hilton Baltimore Inner Harbor
Hilton —Baltimore, MD
- $23.42 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
9d
Front Desk Agent (7AM-3PM & 3PM-11PM)
Aloft Baltimore —Linthicum, MD
- $16.50 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Part-Time Front Desk Agent
ARUNDEL MILLS HOSPITALITY LLC —Severn, MD
- $16 - $17 an hour
- Part-time
- Spanish
- English
- Hotel
- On-the-job training
Quick Apply
Guest Service Agents (Full-Time)- Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Full-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
6d
Guest Service Agent/ Front Desk P/ T
ARUNDEL MILLS HOSPITALITY LLC —Severn, MD
- Part-time
- Hotel
- Accounting
- Marketing
Quick Apply
10d
Front Desk Agent
Hampton Inn Baltimore Glen Burnie —Glen Burnie, MD
- $16.50 - $18.00 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Front Desk Agent
MCR Hotels —Linthicum, MD
- $16 - $17 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Hampton Inn Baltimore Downtown Convention Center —Baltimore, MD
- Part-time
- Hotel
- Front desk
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Sonesta ES Suites Baltimore BWI —Linthicum Heights, MD
- $16.00 - $17.50 an hour
- Nights as needed
- Spanish
- English
- Hotel
- Health insurance
- Paid time off
Quick Apply
2d
Front Desk Agent
TPG Hotels and Resorts —Linthicum Heights, MD
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Agent
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $17.23 - $19.16 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent/Concierge wanted in Baltimore
A-Class Concierge Services LLC —Baltimore, MD
- From $15 an hour
- Part-time
- Background check
- English
- Residential
- Health insurance
- Dental insurance
Quick Apply
3d
Guest Service Agents - Live Hotel - Maryland
Live! Casino and Hotel Maryland —Hanover, MD
- $17 an hour
- Part-time
- Writing skills
- 3 years
- Hotel
- Free parking
- Disability insurance
Front Desk Agent
Hotel Revival Baltimore —Baltimore, MD
- Computer literacy
- Hotel
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Comfort Inn Laurel - Fort Meade —Laurel, MD
- $17 - $19 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Ability to lift 25 pounds
- Flexible schedule
Quick Apply
Agent Front Desk Part Time- Ft Meade
IHG Army Hotels —Fort George G Meade, MD
- $16.00 - $18.50 an hour
- Part-time
- Computer literacy
- Basic math
- Hotel
- Health insurance
- Dental insurance
Front Desk Agent
Fairfield Inn Marriott —Laurel, MD
- $16 - $17 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
4d
Microtel Inn & Suites Gambrills - Front Desk Agent
Aimbridge Hospitality —Odenton, MD
- $16 - $17 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Rooms Controller
Marriott Baltimore Inner Harbor —Baltimore, MD
- $22 an hour
- Part-time
- Management
- Ability to walk for extended periods
- Writing skills
- Disability insurance
- Health insurance
Quick Apply

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guest service agent jobs near hanover md

Full Time Front Desk Agent

ARUNDEL MILLS HOSPITALITY LLC
Severn, MD

Quick Apply

Job Details

Full-time

Qualifications

Record keeping
Hotel and accommodations payment processing
Cash amount verification
Proactive hotel and accommodations guest assistance
Operator switchboards
Hotel policy compliance
Expiration dates monitoring
Account maintenance
Greeting customers
Passenger luggage management
Credit card payment processing
Hotel room assignment management
Cash register operations
Accounting
Property management systems (PMS)
Telephone systems
Inventory replenishment
Suggestive selling
Marketing
Entry level
Office phone management

Full Job Description

Summary

Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.

Essential Job Duties

Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and securi

Quick Apply

Refine Your Search

guest service agent jobs in hanover md

Full Time Front Desk Agent

Guest Service Agent (Part-Time) - Hilton Baltimore Inner Harbor

Front Desk Agent (7AM-3PM & 3PM-11PM)

Part-Time Front Desk Agent

Guest Service Agents (Full-Time)- Live Hotel - Maryland

Guest Service Agent/ Front Desk P/ T

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Hotel Front Desk Agent

Front Desk Agent/Concierge wanted in Baltimore

Guest Service Agents - Live Hotel - Maryland

Front Desk Agent

Front Desk Agent

Agent Front Desk Part Time- Ft Meade

Front Desk Agent

Microtel Inn & Suites Gambrills - Front Desk Agent

Rooms Controller

I want to receive the latest job alert for guest service agent in hanover md

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