Position Purpose
The Assistant Director of Client AV Services leads the delivery of audio/visual (AV) services and related client technology solutions at the Tuck School of Business. This role oversees a team of Client AV Technologists, coordinates AV services for classrooms and events, and ensures alignment with Tuck’s mission, strategy, and institutional priorities. With a focus on proactive service delivery, innovation, and collaboration, the position bridges AV technology with the needs of Tuck’s students, faculty, and staff, contributing to an exceptional educational and operational experience.
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- Associate’s degree with 5-7 years of relevant work experience, or an equivalent combination of education and experience.
- At least 2 years in a supervisory role, leading dynamic teams, managing performance, and coaching, developing, and mentoring team members.
- Demonstrated commitment to continuous learning and professional development, with the ability to stay current on the latest AV technology, trends, and best practices, including adaptability, embracing change, and implementing new solutions efficiently.
- Mastery in supporting AV systems, desktop and mobile operating systems, applications, and peripherals, including complex hybrid event setups using video conferencing solutions, macOS and Windows environments, and a variety of collaboration tools.
- Strong understanding of client perspectives and a commitment to delivering exceptional, client-focused service.
- Effective verbal and written communication skills.
- Ability to thrive in a fast-paced, client service-oriented environment, handling multiple tasks and priorities.
- Demonstrated leadership skills in project management and process improvement.
- Self-motivated and capable of working independently with limited supervision.
- Relevant certifications such as CTS (Certified Technology Specialist), Crestron, or Extron.
- Demonstrates expertise in performing root cause analysis in complex systems.
- Experience designing and modifying processes to improve the client experience.
Preferred Qualifications
- Bachelor’s degree and at least 7 years of relevant work experience, or an equivalent combination of education and experience.
- Experience working in an academic environment.
- Experience using IT service management software.
- Familiarity with video editing methodologies and tools such as Adobe products, Final Cut Pro, or similar.
- Demonstrates knowledge of scripting through experience, education, or certification.
- Familiarity with endpoint management concepts and tools.
Department Contact for Recruitment Inquiries
Lorin Parker, Executive Director of Talent Management
Department Contact Phone Number
603.646.2904
Department Contact for Cover Letter and Title
Lorin Parker, Executive Director of Talent Management
Department Contact's Phone Number
603.646.2904
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
