Top 9 Help desk analyst Jobs in Harmony, Pa

Support Analyst
All Lines Technology Inc —Cranberry Township, PA
- Computer literacy
- Organizational skills
- Leadership
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7d
IT Support Analyst
All Lines Technology —Cranberry Township, PA
- Full-time
- High school diploma or GED
- Entry level
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IT Service Desk Analyst
North American Dental Group —Pittsburgh, PA
- Full-time
- Mid-level
- Office
- Organizational skills
Technical Support Analyst
Spang & Company —Pittsburgh, PA
- On call
- Computer science
- Computer Science
- Office
- 401(k) matching
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Programmer Analyst II
Ellwood Group, Inc. —New Castle, PA
- On call
- Computer science
- Computer Science
- 5 years
- Health insurance
Quick Apply

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Support Analyst
All Lines Technology Inc —Cranberry Township, PA
Experience with ticketing systems or help desk tools is a plus. Escalate technical issues and user concerns to the appropriate teams promptly.
Quick Apply
7d
IT Support Analyst
All Lines Technology —Cranberry Township, PA
Ability to troubleshoot and diagnose PC Hardware/Software problems and problems with equipment (e.g., cables, terminals, keyboards, etc.) and possess good…
Quick Apply

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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
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10d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
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Support Analyst

All Lines Technology Inc -
Cranberry Township, PA

Quick Apply

Job Details

7 days ago

Qualifications

Live chat
Record keeping
Computer operation
Email customer support
Technical support via phone
Phone communication
Computer literacy
Incident Escalation
Help files
Task prioritization
Organizational skills
Customer service knowledge base
Customer support
End user technical writing
Online help documentation
Technical support via email
Escalation handling
Leadership
Communication skills
Entry level
Ticketing system technical support

Full Job Description

We are seeking a highly organized and customer-focused Support Analyst. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. While IT expertise is not required, a basic understanding of software systems is a plus.
Key Responsibilities:

Serve as the first point of contact for users.
Provide exceptional customer service and support via phone, email, and chat.
Escalate technical issues and user concerns to the appropriate teams promptly.
Track and document user interactions and issues in a clear and organized manner.
Collaborate with internal teams to ensure timely resolution of escalated issues.
Assist in creating and maintaining support documentation and FAQs.
Monitor rollout progress and report trends or recurring issues to leadership.

Qualifications:

Proven experience in a customer service or support role.
Excellent organizational skills and attention to detail.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks and prioritize effectively.
Comfortable working in a fast-paced, dynamic environment.
Basic familiarity with software systems or willingness to learn quickly.
Experience with ticketing systems or help desk tools is a plus.
Understanding of escalation protocols and issue tracking.
Ability to remain calm and professional under pressure.

Quick Apply

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help desk analyst jobs in harmony, pa

Support Analyst

IT Support Analyst

IT Service Desk Analyst

Technical Support Analyst

Programmer Analyst II

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