Top 478 Assistant customer service manager Jobs in Harpers Ferry Wv

Associate Restaurant Manager
Taco Bell —Ashburn, VA
- Sales
- Cooking
- Mid-level
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General Manager
KidStrong Leesburg —Leesburg, VA
- $55,000 - $90,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
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Retail Assistant Manager
Tilley's pet supplies —Middleburg, VA
- $25 an hour
- 8 hour shift
- Background check
- Customer service
- Merchandising
- Paid holidays
- Paid time off
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Operations Manager
Keolis Transit America —Leesburg, VA
- $90,000 - $100,000 a year
- 8 hour shift
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
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10d
Classroom Instructional Assistant
Grafton Integrated Health Network —Berryville, VA
- $17 - $22 an hour
- Overtime
- Microsoft Word
- Classroom
- Clean driving record
- Health savings account
- Disability insurance
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3d
Assistant Store Manager
Goodwill of Central & Northern Arizona —Frederick, MD
- From $50,958 a year
- Email
- Background check
- Pass drug screening
- English
- Paid holidays
- Health insurance
2d
Assistant Store Manager
Goodwill of Central & Northern Arizona —Walkersville, MD
- From $50,958 a year
- Email
- Background check
- Pass drug screening
- English
- Paid holidays
- Health insurance
8d
Assistant Branch Manager
Regional Finance of Virginia LLC —Leesburg, VA
- $46,000 a year
- Overtime
- Pass drug screening
- Mid-level
- Reliable transportation
- Health insurance
- Dental insurance
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Pest Control Service Technician
American Pest —Leesburg, VA
- $20 - $26 an hour
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Paid training
- Paid holidays
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Paint Sales Associate – Benjamin Moore Dealer
The Paint Loft —Leesburg, VA
- $18 - $19 an hour
- Part-time
- Spanish
- Up to 50% travel
- English
- Paid training
- Employee discount
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Assistant Manager (Frederick MD)
Sardis Chicken —Frederick, MD
- $50,000 - $60,000 a year
- 12 hour shift
- Bilingual
- Spanish
- Customer service
- Paid training
- Health insurance
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Assistant Manager
Buffalo Wild Wings —Martinsburg, WV
- $48,500 - $55,000 a year
- Full-time
- Hospitality
- Bar
- Casual dining restaurant
- Health insurance
- Dental insurance
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Assistant Meat Manager
Harris Teeter —Purcellville, VA
- $20 - $24 an hour
- Full-time
- Background check
- 18 years or older
- Management
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Asst Community Manager
Envolve Client Services Group LLC —Frederick, MD
- $21 - $25 an hour
- Microsoft Word
- Background check
- Customer service
- Paid holidays
- Disability insurance
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Retail Thrift Store - Retail Positions, Manager, Assistant Manager, Donation Receiver, Sales, etc.
Hope's Treasures - Good Shepherd Alliance —Ashburn, VA
- $13 - $22 an hour
- Temporary
- Sales
- Customer service
- Cash register
- Paid holidays
- Health insurance
Quick Apply
Deli Bakery Management, Assistant
Harris Teeter —Purcellville, VA
- $19 - $23 an hour
- Full-time
- Background check
- Sales
- Word processing
Quick Apply
Full Time Member Service Representative
Planet Fitness —Leesburg, VA
- From $13.77 an hour
- Full-time
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- COVID-19 protective measures
- Health insurance
Quick Apply
Assistant Store Manager I
Coach —Hagerstown, MD
- $18.50 - $31.50 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- Commuter assistance
- Paid parental leave
4d
Assistant Manager
Old Navy —Frederick, MD
- $22.10 - $29.80 an hour
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
K9 Resorts Assistant Manager
Luxury Pet Hotel Investment —Leesburg, VA
- $22 - $25 an hour
- Weekends as needed
- Sales
- Inventory management
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
12d

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Associate Restaurant Manager

Taco Bell -
Ashburn, VA

Quick Apply

Job Details

Qualifications

Food and beverage product quality management
Kitchen health and safety standards
Staff supervision
Guest relations
Food service health code compliance
Team supervision
Sales
Workflow management (operations management method)
Sales analysis
Safety regulations
Professional ethics
Coaching
Customer satisfaction tracking
In-person customer service
Cooking
Equipment troubleshooting
Performance feedback (performance evaluation method)
Improving operational efficiency
Leadership development
High school diploma or GED
Team development
Developing staff training programs as a food service manager
Quality control management
Customer engagement
Leading team collaboration initiatives
Production management
Business planning
Financial performance measurement
Technical troubleshooting support
Conducting staff training sessions as a store manager

Full Job Description

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM’s that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:

Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination

Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what’s right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrated ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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assistant customer service manager jobs in harpers ferry wv