Top 3 3rd line support engineer Jobs in Harrisburg, Pa

Service Desk Analyst - 3rd Shift
Software Technology Inc —Harrisburg, PA
- Research
- Mid-level
- Organizational skills
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Network Service Desk Specialist - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Full-time
- Research
- Mid-level
- Office
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MAINTENANCE MECHANIC - 3rd Shift
TE Connectivity —Jonestown, PA
- $58,400 - $87,600 a year
- Monday to Friday
- Microsoft Excel
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance

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Network Service Desk Specialist - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors. On-site position at CTC.
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Industrial Multi-Craft Maintenance Technician - 3rd Shift
ITC Manufacturing —Columbus, OH
Provide support to the manufacturing processes by repairing industrial equipment including electrical components, motors, pumps, hydraulic systems, compressors,…
$33 - $38 an hour
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Production Associates
AGC Automotive Americas —Bellefontaine, OH
Experience using trimming and banding tools and hoists, monitoring machinery, and applying mechanical aptitude while making adjustments with tools such as…
$18.00 - $21.17 an hour

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Service Desk Analyst - 3rd Shift

Software Technology Inc -
Harrisburg, PA

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Full Job Description

Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwealth staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, Commonwealth staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledge base procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high priority issues.

Monitoring & Maintenance

Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
Actively monitors the status of Commonwealth networks and attached network assets using established tools and promptly initiates appropriate actions.
Responds to outages and system failures using established escalation processes.
Provide first-line investigation and diagnosis of network incidents, logging all details and prioritization of incidents.
Escalate after hours incidents to staff for resolution.
Promptly assign unresolved incidents to higher Tier support or LUC providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.
Coordinate with network staff and various vendors to assist with service restoration based on alarm conditions.
Actively monitors the Service Now ticket queue.
Monitors appropriate Commonwealth email accounts for any event messages and initiates action as needed.
Proactively identifies and resolves problems.

Communication

Acts as the primary network contact for Commonwealth employees and business partners outside of regular business hours.
Perform Enterprise Incident communications using defined process and approved template.
Monitors the network hotline during coverage hours.
Issues network status updates using established procedures.
Follows quality standards and displays strong customer service skills.
Possesses excellent communication skills; both written and spoken.
Ability to be clearly understood and has excellent phone etiquette.
Ability to support end-users with varying IT skill sets.
Ability to follow directions, especially when using established operation and knowledge base documentation, and Commonwealth standard operating procedures.
Ability to adapt to change.
Detail oriented and resourceful.
Excellent organizational skills.
Ability to troubleshoot end-user issues and/or escalate as needed to ensure quick resolution.
Experience with incident management, call tracking, and ticketing software.
Preferred 2+ years previous systems administrator, help desk, and/or call center experience.

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3rd line support engineer jobs in harrisburg, pa

Service Desk Analyst - 3rd Shift

Network Service Desk Specialist - Harrisburg, PA/On-Site

MAINTENANCE MECHANIC - 3rd Shift

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