Top 23 Analyst desktop support Jobs in Harrisburg, Pa

HelpDesk Analyst
Mira Tech —Harrisburg, PA
- $21 - $24 an hour
- Call employer
- Research
- Mid-level
- Windows
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Help Desk Analyst
ATC —Harrisburg, PA
- Contract
- Research
- Communication skills
- Entry level
HelpDesk Analyst
ATC —Harrisburg, PA
- Contract
- Background check
- Microsoft Access
- Research
- Free parking
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Office
- Entry level
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Helpdesk Analyst
Apollo Technology Solutions LLC —Harrisburg, PA
- Call employer
- Research
- Mid-level
- Windows
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Help Desk Analyst(Local to PA)
absiusa —Harrisburg, PA
- $1 an hour
- Call employer
- Research
- Windows
- Microsoft Office
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Help Desk Analyst - Harrisburg, PA/100% onsite
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Windows
- Microsoft Office
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Help Desk Analyst - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Quick Apply

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Help Desk Analyst
ATC —Harrisburg, PA
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
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IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
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analyst desktop support jobs near harrisburg, pa

HelpDesk Analyst

Mira Tech
Harrisburg, PA

Quick Apply

Job Details

Contract
$21 - $24 an hour

Qualifications

Computer operation
Technical support via phone
IT user and group management
Data permissions
Phone communication
Windows
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
Organizational skills
Ticketing system technical support
Client interaction via phone calls

Full Job Description

The Help Desk Analyst performs the skills listed below-

Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware, and systems
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
1+ years previous IT Service Desk and/or Call Center experience required.

Pay: $21.00 - $24.00 per hour

Application Question(s):

What is your expected hourly pay rate?
What is your current location? (City & state)

Experience:

ticketing systems software: 2 years (Required)
Phone call support to end users: 2 years (Preferred)

Ability to Commute:

Harrisburg, PA 17111 (Required)

Work Location: In person

Quick Apply

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analyst desktop support jobs in harrisburg, pa

HelpDesk Analyst

Help Desk Analyst

HelpDesk Analyst

Help Desk Analyst

Helpdesk Analyst

Help Desk Analyst(Local to PA)

Help Desk Analyst - Harrisburg, PA/100% onsite

Help Desk Analyst - Harrisburg, PA/On-Site

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