Program Specialist 3 – Senior Medicare Patrol
Earn up to $29 per hour while helping Pennsylvania’s older adults prevent, identify, and report Medicare fraud, errors, and abuse.
Quality Patient Centered Services (QPCS) is seeking an organized, compassionate, and community-focused Program Specialist 3 to support the Pennsylvania Department of Aging’s Senior Medicare Patrol initiative.
This opportunity combines community outreach, complex case support, volunteer leadership, program analysis, and public education. Your work will empower Medicare beneficiaries, families, and caregivers to recognize potential fraud and protect their healthcare benefits.
Position Details
Agency: Pennsylvania Department of Aging
Office: Education and Outreach Office
Program: Pennsylvania Senior Medicare Patrol
Assignment: Northwest Regional Program Specialist
Administrative Location: 555 Walnut Street, 5th Floor, Harrisburg, PA 17101
Position Type: Contracted, full-time
Openings: One
Experience Level: Novice
Schedule
- Monday through Friday
- 8:00 a.m.–4:30 p.m.
- Unpaid lunch from 12:00–1:00 p.m.
- 37.5 working hours per week
Work Arrangement and Travel
This position supports the Northwestern Pennsylvania region. Work will be completed from home or in the field, depending on weekly outreach and program activities.
Approximately 50% of business hours may involve regional travel. The assigned region includes:
- Butler
- Cameron
- Clarion
- Clearfield
- Crawford
- Elk
- Erie
- Forest
- Jefferson
- Lawrence
- McKean
- Mercer
- Potter
- Venango
- Warren
Outreach and education activities may be conducted virtually or in person.
Choose the Pay Tier That Works for You
- Tier 1 – W-2, benefit eligible: $27 per hour
- Tier 2 – W-2, not benefit eligible: $28 per hour
- 1099 independent contractor: $29 per hour
Important 1099 Notice: Independent contractors are self-employed and are not eligible for employee benefits, paid time off, unemployment insurance, workers’ compensation coverage, or employer-paid payroll taxes. Independent contractors are responsible for their own taxes, insurance, and other applicable obligations.
About the Role
The Program Specialist 3 will deliver Senior Medicare Patrol services to Medicare beneficiaries, families, and caregivers. You will provide group education and individualized assistance focused on preventing, detecting, and reporting healthcare fraud, billing errors, and abuse.
You will also analyze program information, support compliance activities, resolve complex beneficiary concerns, build community partnerships, and recruit and manage regional volunteers.
What You’ll DoBeneficiary Support and Complex Cases
- Provide one-on-one assistance to Medicare beneficiaries, families, and caregivers
- Research and resolve complex cases involving billing errors, fraud, or abuse
- Interpret
Program Specialist 3 – Senior Medicare Patrol
Help older Pennsylvanians prevent, detect, and report Medicare fraud while earning up to $29 per hour.
Quality Patient Centered Services (QPCS) is seeking an organized, community-focused Program Specialist 3 to support the Pennsylvania Department of Aging’s Senior Medicare Patrol program.
This opportunity is ideal for a human services professional who enjoys public education, complex casework, community outreach, volunteer management, data analysis, and helping Medicare beneficiaries protect themselves from healthcare fraud, errors, and abuse.
Position Details
Agency: Pennsylvania Department of Aging
Office: Education and Outreach Office
Program: Pennsylvania Senior Medicare Patrol
Administrative Location: 555 Walnut Street, 5th Floor, Harrisburg, PA 17101
Regional Assignment: Northwestern Pennsylvania
Schedule: Monday through Friday, 8:00 a.m.–4:30 p.m.
Lunch: 12:00–1:00 p.m.
Weekly Hours: 37.5
Openings: One full-time position
Experience Level: Novice
Anticipated Start Date: August 31, 2026
Project Period: Through May 31, 2028
Work Arrangement and Travel
The position will support communities throughout Northwestern Pennsylvania. Depending on weekly assignments, work may be completed from home, virtually, or in the field.
- Approximately 50% regional travel during business hours
- Virtual and in-person outreach activities
- Visits to Area Agencies on Aging and community partners
- A secure internet connection is required for remote work
The assigned region includes Clearfield, Jefferson, Elk, Cameron, Potter, McKean, Forest, Clarion, Butler, Lawrence, Mercer, Venango, Warren, Crawford, and Erie counties.
Choose the Pay Tier That Works for You
- Tier 1 – W-2, benefit eligible: $27 per hour
- Tier 2 – W-2, not benefit eligible: $28 per hour
- 1099 independent contractor: $29 per hour
Important 1099 Notice: Independent contractors are self-employed and are not eligible for employee benefits, paid time off, unemployment insurance, workers’ compensation coverage, or employer-paid payroll taxes. Independent contractors are responsible for their own taxes, insurance, and other applicable obligations.
About the Role
The Program Specialist will provide group education and one-on-one assistance to Medicare beneficiaries, their families, and caregivers. The position will help individuals understand how to prevent, identify, and report Medicare fraud, billing errors, and abuse.
You will also evaluate program data, resolve complex beneficiary concerns, conduct community outreach, develop partnerships, and recruit and support volunteers throughout the region.
What You’ll DoBeneficiary Assistance and Complex Casework
- Provide one-on-one assistance with complex Medicare concerns
- Help beneficiaries identify potential healthcare billing errors, fraud, and abuse
- Research and interpret Medicare rules and guidelines
- Review healthcare statements and bills for accuracy
- Help individuals recognize and avoid potential fraud schemes
- Coordinate with external organizations to resolve complex cases
- Refer appropriate matters to federal agencies, state agencies, or law enforcement
- Document beneficiary contacts, complex cases, and outcomes accurately
Community Outreach and Education
- Conduct virtual and in-person presentations about Medicare fraud prevention
- Identify and participate in community outreach events
- Educate Medicare beneficiaries, families, caregivers, and community organizations
- Help develop statewide outreach plans, materials, and campaigns
- Build relationships with organizations throughout the assigned region
- Visit Area Agencies on Aging to provide consultation and technical assistance
- Review aging-services proposals and provide recommendations
- Help ensure Senior Medicare Patrol information reaches diverse communities
Volunteer Recruitment and Management
- Recruit, onboard, train, and retain a strong regional volunteer workforce
- Support volunteers in identifying appropriate outreach opportunities
- Coordinate volunteer learning opportunities and continuing education
- Monitor volunteer participation and program effectiveness
- Use the Administration for Community Living’s Volunteer Risk and Program Management system
- Promote a representative and community-focused volunteer program
Program Administration and Analysis
- Research and analyze program data, issues, and trends
- Develop recommendations for improving program services
- Review regulations, policies, and procedures for alignment with program objectives
- Recommend legislative, regulatory, or policy changes when appropriate
- Enter outreach, interaction, and complex case information into the program database
- Prepare reports on program activity and effectiveness
- Maintain accurate and timely documentation
- Meet legal, regulatory, and program reporting deadlines
- Manage multiple priorities and assignments
Minimum Qualifications
Qualified candidates must have:
- At least two years of professional human services experience involving research, outreach, social services, or direct client support
- A bachelor’s degree in communications, social work, public health, human services, or a related field
An equivalent combination of relevant education, professional training, and experience may be considered.
Preferred Qualifications
Strong candidates may also have:
- Experience with a statewide human services program
- Previous work as a social worker, outreach specialist, or program specialist
- Experience working with older adults or Medicare beneficiaries
- Knowledge of Medicare, healthcare billing, fraud prevention, or consumer protection
- Experience recruiting, onboarding, training, or managing volunteers
- Knowledge of human services administration and program operations
- Experience managing multiple priorities through strong organization and communication
- Community education, public-speaking, or partnership-development experience
- Case-management or complex complaint-resolution experience
Required Skills
Candidates should demonstrate:
- Excellent written and verbal communication
- Strong research, analytical, and problem-solving abilities
- The ability to explain complex information clearly
- Strong organization and attention to detail
- The ability to work independently in a remote or field-based environment
- The ability to establish productive community partnerships
- Proficiency with Microsoft Office and database systems
- The ability to maintain a secure internet connection
- The ability to record information accurately and meet required deadlines
- The flexibility to travel throughout the assigned region
Selected candidates must successfully complete required Senior Medicare Patrol training, including foundations, group outreach, complex interactions, counseling, privacy, and confidentiality training.
Additional position-specific screening, clearances, or training may be required.
Empower Older Pennsylvanians
Your work will help Medicare beneficiaries understand their healthcare information, recognize warning signs, resolve concerns, and protect themselves from fraud and abuse.
If you are passionate about education, advocacy, community service, and helping older adults, we encourage you to apply.
Apply today to join QPCS as a Program Specialist 3 supporting Pennsylvania’s Senior Medicare Patrol!
Quality Patient Centered Services is an equal opportunity employer. Qualified applicants are considered without discrimination based on any characteristic protected by applicable law.
Pay: $27.00 - $29.00 per hour
Application Question(s):
- 1099 Acknowledgment: If I am engaged, or elect to be engaged, as a 1099 independent contractor, I understand that I am not an employee of QPCS and am not eligible for employer-sponsored fringe benefits, workers’ compensation coverage, or unemployment compensation through QPCS, except as otherwise required by applicable law. I understand that I am responsible for my own taxes, insurance, and business expenses.
Education:
Experience:
- human serv. research, social services, direct client supprt: 2 years (Required)
Work Location: In person
