Top 436 It support services supervisor Jobs in Harrisburg, Pa

IT Support Services Supervisor
Members 1st Federal Credit Union —Enola, PA
- From $75,000 a year
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
14d
Records Specialist 1 Criminal History Verification Unit
Commonwealth of PA —Harrisburg, PA
- $41,506 - $61,927 a year
- Full-time
- Research
- Mid-level
- Office
- Paid parental leave
- Health insurance
10d
Member Services Representative
Capital Blue Cross —Harrisburg, PA
- $19.50 - $23.00 an hour
- Overtime
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
3d
Part Time Sunrise Revenue Recovery Supervisor/Tester - Middletown, PA
UPS —Middletown, PA
- Part-time
- Customer service
- Mid-level
- Bachelor's degree
Claims Representative
County Commissioners Association of Pennsylvania —Harrisburg, PA
- $58,000 - $61,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Office
- Health savings account
- Health insurance
Quick Apply
CDL B Drivers
Republic Services —York, PA
- Full-time
- CDL B
- CDL A
- Mid-level
- AD&D insurance
- Employee stock purchase plan
Local - Class A CDL Flatbed Driver
Kloeckner Metals —York, PA
- Full-time
- Clean driving record
- DOT physical examination
- Local
- Health insurance
- Dental insurance
Quick Apply
Assistant Director of Nursing (ADON) Registered Nurse (RN)
Spring Creek Rehabilitation and Nursing Center —Harrisburg, PA
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Paid time off
- Benefits from day one
Quick Apply
6d
Licensed Practical Nurse (LPN) 5000 SIGN ON BONUS
Spring Creek Rehabilitation and Nursing Center —Harrisburg, PA
- $32 - $35 an hour
- Part-time
- Skilled nursing facility
- Pass drug screening
- Mid-level
- Paid time off
- Benefits from day one
Quick Apply
13d
Substance Use Disorder Counselor/Counselor Assistant
Colonial House, Incorporated —York, PA
- From $38,000 a year
- Full-time
- Nursing
- Addiction Medicine
- RN License
- Health insurance
- Dental insurance
Quick Apply
Radiologic Technologist
UPMC | GoHealth Urgent Care —Mechanicsburg, PA
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Direct Support Professional (DSP)
Community Services Group, Inc. —Lebanon, PA
- $17 - $21 an hour
- Urgently hiring
- 18 years or older
- Clean driving record
- No experience needed
- Paid training
- Mileage reimbursement
Quick Apply
Finishing Technician
Aquatic Bath —Elizabethtown, PA
- From $16 an hour
- Overtime
- US work authorization
- In-person
- Manufacturing
- Health insurance
- Dental insurance
Quick Apply
6d
Control Systems Project Engineer I
Thermo Systems LLC —Pennsylvania
- $93,000 - $126,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
CDL Driver
Republic Services —York, PA
- Full-time
- CDL B
- Mid-level
- Cleaning
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Site Supervisor
Voith Group —York, PA
- Management
- Construction site
- 5 years
- Tuition reimbursement
- 401(k) matching
Quick Apply
14d
Radiologic Technologist
UPMC | GoHealth Urgent Care —Harrisburg, PA
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Radiologic Technologist
UPMC | GoHealth Urgent Care —Carlisle, PA
- Full-time
- Anatomy knowledge
- BLS Certification
- Urgent Care
- Health insurance
- Dental insurance
Quick Apply
Safety Manager
Pennsy Supply Inc —Harrisburg, PA
- Weekends as needed
- Background check
- Clean driving record
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Winter Nurse Extern - Adult Psychiatric Inpatient - Days / Evenings
Wellspan Health —York, PA
- Full-time
- Acute care
- Nursing
- Psychiatry
10d

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IT Support Services Supervisor

Members 1st Federal Credit Union -
Enola, PA

Apply Now

Job Details

Full-time
From $75,000 a year
14 days ago

Benefits

Health insurance
Opportunities for advancement

Qualifications

English

Full Job Description

Overview:

When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities:

The IT Support Services Supervisor oversees daily operations of the IT Help Desk, ensuring timely and high-quality support for internal end users. This role combines team leadership, hands-on IT support expertise, and a focus on end-user satisfaction. The supervisor manages the IT Help Desk team, monitors performance metrics, ensures adherence to ITSM processes using ServiceNow, and drives service excellence through strong operational oversight.

Key Responsibilities include but are not limited to:

Supervise and coordinate daily Help Desk operations, including call handling, ticket triage, escalation, and resolution.
Provide leadership and coaching to Help Desk team members; schedule coverage to ensure consistent support availability.
Monitor ServiceNow ITSM queues (incident, request, problem, change request) to ensure SLAs are met and service quality is maintained.
Ensure adherence to ITIL-based support practices and assist with continuous improvement of ITSM processes.
Serve as an escalation point for complex support issues, working cross-functionally with infrastructure, applications, and security teams.
Track and report on key performance indicators (KPIs), call metrics, ticket volume trends, and customer satisfaction results.
Use Genesys (or similar platform) to monitor call queues, agent performance, and call routing to optimize user experience.
Develop and maintain knowledge base articles and end-user documentation to promote self-service and reduce repeat tickets.
Foster a customer-focused support culture, continuously seeking ways to improve internal user satisfaction and experience.
Participate in change management processes, including communications and scheduling of user-impacting changes.

SKILLS

Working knowledge of ServiceNow ITSM, including incident, request, problem, and change management modules
Familiarity with ITIL best practices for service support and operations
Proven ability to manage, mentor, and develop support team members in a high-volume environment
Strong interpersonal and communication skills; ability to interact effectively with all levels of the organization
Demonstrated focus on end-user satisfaction and service quality
Experience with Genesys Cloud or Genesys Engage call center platforms preferred
Experience supporting endpoint technologies including Windows, macOS, Office 365, remote access tools, and mobile devices preferred

COMPETENCIES

Accountability and self-management
Communication
Effective knowledge
Innovation and problem-solving
Teamwork and leadership

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to communicate effectively in English, both orally and in writing
Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
Ability to sit for extended time periods
Sufficient manual skill for operation of PC keyboard and other standard office equipment
Ability to travel, including occasional overnight travel
Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications:

5-8 years of related experience; 1-3 years of leadership/management experience

Education Level: General and business knowledge equivalent to a bachelor's degree Certifications: ITIL Foundation certification preferred Compensation Overview:

We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The minimum salary for this position is: $75,000.00+/yr About Us:

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you – personally and professionally

Equal Opportunity Employer:

Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Refine Your Search

it support services supervisor jobs in harrisburg, pa

IT Support Services Supervisor

Records Specialist 1 Criminal History Verification Unit

Member Services Representative

Part Time Sunrise Revenue Recovery Supervisor/Tester - Middletown, PA

Claims Representative

CDL B Drivers

Local - Class A CDL Flatbed Driver

Assistant Director of Nursing (ADON) Registered Nurse (RN)

Licensed Practical Nurse (LPN) 5000 SIGN ON BONUS

Substance Use Disorder Counselor/Counselor Assistant

Radiologic Technologist

Direct Support Professional (DSP)

Finishing Technician

Control Systems Project Engineer I

CDL Driver

Site Supervisor

Radiologic Technologist

Radiologic Technologist

Safety Manager

Winter Nurse Extern - Adult Psychiatric Inpatient - Days / Evenings

I want to receive the latest job alert for it support services supervisor in harrisburg, pa

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