Top 30 Mainframe support analyst Jobs in Harrisburg, Pa

HelpDesk Analyst
Mira Tech —Harrisburg, PA
- $21 - $24 an hour
- Call employer
- Research
- Mid-level
- Windows
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Policy Research Analyst
Pennsylvania Higher Education Assistance Agency —Harrisburg, PA
- From $71,439 a year
- Extended hours
- Computer Science
- Computer literacy
- Office
1d
Technical Support
ATC —Mechanicsburg, PA
- Contract
- Mid-level
- Contracts
- In-person
Tier 1 Help Desk - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
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Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
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IT Support
ATC —Mechanicsburg, PA
- Contract
- Mid-level
- Contracts
- In-person
IT Call Center Representative
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Mainframe Engineer
BVA Bear's IT Solutions —Boiling Springs, PA
- 8 hour shift
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Work from home
Quick Apply
Computer Support
ATC —Harrisburg, PA
- Contract
- Mid-level
- Contracts
- In-person
IT Support Specalist
ATC —Harrisburg, PA
- Full-time
- Research
- Office
- Windows
Desktop Support
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Help Desk Analyst - Harrisburg, PA/100% onsite
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
Help Desk Support
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Help Desk Analyst
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Technical Support Analyst
ATC —Harrisburg, PA
- Call employer
- Research
- Mid-level
- Office
IT Customer Support Representative
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Help Desk
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
IT Service Desk Analyst
ATC —Harrisburg, PA
- Call employer
- Research
- Mid-level
- Office
Help Desk Analyst - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Quick Apply
Help Desk Support :: Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply

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mainframe support analyst jobs near harrisburg, pa

HelpDesk Analyst

Mira Tech
Harrisburg, PA

Quick Apply

Job Details

Contract
$21 - $24 an hour

Qualifications

Computer operation
Technical support via phone
IT user and group management
Data permissions
Phone communication
Windows
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Customer support ticket management
Organizational skills
Ticketing system technical support
Client interaction via phone calls

Full Job Description

The Help Desk Analyst performs the skills listed below-

Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.

Required Skills:

Experience with call tracking and ticketing software
Attentive to details and ability to be resourceful (using supplied documentation)
Ability to support users with limited knowledge of computers, software, hardware, and systems
Above average communication skills and telephone manner.
Excellent organizational skills
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
1+ years previous IT Service Desk and/or Call Center experience required.

Pay: $21.00 - $24.00 per hour

Application Question(s):

What is your expected hourly pay rate?
What is your current location? (City & state)

Experience:

ticketing systems software: 2 years (Required)
Phone call support to end users: 2 years (Preferred)

Ability to Commute:

Harrisburg, PA 17111 (Required)

Work Location: In person

Quick Apply

Refine Your Search

mainframe support analyst jobs in harrisburg, pa

HelpDesk Analyst

Policy Research Analyst

Technical Support

Tier 1 Help Desk - Harrisburg, PA/On-Site

Help Desk Analyst

IT Support

IT Call Center Representative

Mainframe Engineer

Computer Support

IT Support Specalist

Desktop Support

Help Desk Analyst - Harrisburg, PA/100% onsite

Help Desk Support

Help Desk Analyst

Technical Support Analyst

IT Customer Support Representative

Help Desk

IT Service Desk Analyst

Help Desk Analyst - Harrisburg, PA/On-Site

Help Desk Support :: Harrisburg, PA

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