Top 162 technical support Jobs in harrisburg, pa

IT Lead Help Desk Technician
Ollies Bargain Outlet, Inc. —Harrisburg, PA
- Weekends as needed
- 5 years
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
IT Support Specialist / Help Desk, Wed-Fri: 7:30am-6:00pm + Saturday: 6:30am - 5:00pm
Select Medical —Mechanicsburg, PA
- $21 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Dental insurance
- Paid time off
23h
IT Security Support Specialist (BHJOB1435_35409)
Astyra Corporation —Harrisburg, PA
- $33 - $35 an hour
- Contract
- Hybrid work
- Background check
- Mid-level
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Service Desk Analyst
Brooksource —Harrisburg, PA
- Up to $20 an hour
- Contract
- Word processing
- Computer literacy
- Writing skills
Quick Apply
IT Support Specialist / Help Desk Mon - Fri 8 am - 5 pm
Select Medical —Mechanicsburg, PA
- $21 an hour
- Full-time
- Computer literacy
- Office
- Windows
- Dental insurance
- Paid time off
23h
Help Desk Technician
Mira Tech —Harrisburg, PA
- $20 - $24 an hour
- Call employer
- Research
- Windows
- Microsoft Office
Quick Apply
Jr IT Support Analyst
D&H —Harrisburg, PA
- Hybrid work
- Office
- Windows
- Trade school
- Health insurance
- Dental insurance
Information Technology Generalist 1
Commonwealth of PA —Harrisburg, PA
- $59,345 - $90,211 a year
- Full-time
- Office
- Driver's License
- 1 year
- Paid parental leave
- Health insurance
10d
Help Desk Technician
American business solutions inc —Harrisburg, PA
- $18 - $20 an hour
- Call employer
- Research
- Office
- Windows
Quick Apply
IT Help desk
ATC —Harrisburg, PA
- Contract
- Research
- Communication skills
- Entry level
Help Desk
ATC —Harrisburg, PA
- Contract
- Research
- In-person
- Communication skills
Help Desk Analyst
ATC —Harrisburg, PA
- Contract
- Remote
- Microsoft Excel
- Microsoft Access
- Computer literacy
Help Desk Technician
Paramount —Dauphin, PA
- $22.53 - $30.14 an hour
- Contract
- Mid-level
- In-person
- 2 years
Quick Apply
2d
PC Refresh Technician
S R INTERNATIONAL INC —Harrisburg, PA
- $34 - $38 an hour
- Full-time
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
8d
Help Desk Support
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
End User support analyst
ATC —Harrisburg, PA
- Contract
- Remote
- Microsoft Excel
- Microsoft Access
- Computer literacy
IT Support
ATC —Harrisburg, PA
- Contract
- Research
- In-person
- Communication skills
Desktop Support
ATC —Harrisburg, PA
- Contract
- Office
- Entry level
- Free parking
IT Support Specalist
ATC —Harrisburg, PA
- Full-time
- Research
- Office
- Windows
IT Call Center Representative
ATC —Harrisburg, PA
- Call employer
- Research
- Office
- Windows

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IT Lead Help Desk Technician

Ollies Bargain Outlet, Inc. -
Harrisburg, PA

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing technical support teams
Customer communication
Managing teams in a customer support role
High school diploma or GED
Supervising experience

Full Job Description

Join our team and live the ***Ollie*-tude!: (Ollie’s Core Values)**

BE A TEAM PLAYER- Associates are expected to be supportive and work together.
BE CARING- How do I treat others with courtesy, dignity, and respect?
BE VALUE OBSESSED- Live the “good stuff cheap” mindset.
BE COMMITTED- Operate with grit, passion, tenacity, and action.
BE GROWING- How do we get better every day?
BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

Competitive Benefits

Medical, Dental, Vision, and RX coverage begins after 30 days of employment
401K, Company match begins at Associate enrollment
20% Associate discount on all Ollie’s purchases.
Vast array of voluntary benefits
120 hours of PTO that start accruing on day one

Position Overview:

The Lead Help Desk Technician plays a key role in ensuring the Help Desk team delivers an exceptional customer experience to our stores, support center, and distribution center associates. This position serves as a working lead, providing day-to-day guidance, coaching, and oversight to Help Desk Technicians while maintaining advanced troubleshooting responsibilities. The Lead Help Desk Technician is responsible for setting expectations, reinforcing best practices, and developing the team’s capabilities through training, documentation, and performance insight. The role also ensures consistent execution of processes and delivers reporting on ticket performance, incident management, and adherence to service level targets.

Primary Responsibilities:

Provides professional first, second, and third level problem resolution and customer service to all company associates.
Assists with daily coaching, development, and recognition for Help Desk Technicians.
Monitors and evaluates team performance to ensure quality, consistency, and adherence to service expectations.
Oversees ticket escalations and directs communication for complex or high-impact service issues.
Resolves user tickets/incidents in a timely manner while maintaining continuous communication within the Help Desk and the end user.
Provides problem escalation as needed for requests within the Help Desk.
Works to facilitate the creation and ongoing maintenance of Help Desk processes and procedures.
Provides support, feedback, and complaint resolution for Help Desk related tickets.
Reports on operational metrics & KPIs to drive continuous improvement.
Assists with reviewing and analyzing Help Desk incidents and reports on opportunities for improvement in all Help Desk processes and procedures.
Provides training for development and increased knowledge for the Help Desk.
Facilitates the timely and consistent follow-up and resolution of requests by the Help Desk Technicians.
Follows all operational procedures and document all pertinent information, communication, and resolution in the support tickets.
Ability to adjust in a changing environment and business demands.
Complete any additional responsibilities and/or duties as assigned.

Qualifications:

High school diploma or equivalent required.
Certification or degree in related field required.
Experience using a Contact Center Solution.
5 years supervisory experience in Help Desk support.
Ability to work a flexible schedule to include occasional evenings, weekends, and holidays.
Ability to travel to stores and distribution centers occasionally.
Ability to adjust in a changing environment and business demands.
Ability to exercise sound judgment.
Ability to preserve confidentiality of information.
Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.
Excellent analytical skills and the ability to create, interpret, and communicate issues and resolutions to management and users.
Accuracy and attention to detail.
Outstanding interpersonal and listening skills; ability to articulate complex technical topics for non-technical audiences.

Physical Requirements:

Ability to lift and carry up to 50 pounds.
Ability to push and pull up to 100 pounds.
Ability to remain in a normal seated position regularly.
Ability to see, hear, and speak regularly.
Ability to grip, reach, and pinch with arms and hands frequently.
Ability to bend and twist occasionally.
Ability to work in a constant state of alertness and safe manner.

Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran’s status, disability, or any other legally protected status.

#C1SC

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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technical support jobs in harrisburg, pa

IT Lead Help Desk Technician

IT Support Specialist / Help Desk, Wed-Fri: 7:30am-6:00pm + Saturday: 6:30am - 5:00pm

IT Security Support Specialist (BHJOB1435_35409)

Service Desk Analyst

IT Support Specialist / Help Desk Mon - Fri 8 am - 5 pm

Help Desk Technician

Jr IT Support Analyst

Information Technology Generalist 1

Help Desk Technician

IT Help desk

Help Desk

Help Desk Analyst

Help Desk Technician

PC Refresh Technician

Help Desk Support

End User support analyst

IT Support

Desktop Support

IT Support Specalist

IT Call Center Representative

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technical support jobs in harrisburg, pa

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Join our team and live the Ollie-tude!: (Ollie’s Core Values)

Join our team and live the ***Ollie*-tude!: (Ollie’s Core Values)**