THE POSITION
As a Delivery Center Chief Information Officer (CIO) for the General Government Delivery Center, you will direct technology strategy that helps agencies serve the public more effectively. You will oversee digital services, cybersecurity coordination, customer support, and major modernization efforts. This role brings meaningful challenges and the opportunity to shape the future of public technology. Become part of a team committed to high-quality service and continuous improvement.
DESCRIPTION OF WORK
This position provides executive leadership for technology systems, digital services, and operational support that help agencies meet their missions. The role focuses on aligning technology investments with strategic needs while improving service delivery and user experience. As a Delivery Center Chief Information Officer (CIO) for the General Government Delivery Center, you will perform the following duties:
- Technology Leadership: Guide technology strategy, digital services, and operational planning for supported agencies
- Service Delivery Oversight: Direct application development, product delivery, customer support, and service management functions
- Cybersecurity Coordination: Collaborate with security experts to protect systems, data, and digital platforms
- Data and Portfolio Governance: Oversee data services, technology portfolios, and performance measures for key initiatives
- Financial and Vendor Management: Manage budgets, technology contracts, and vendor relationships effectively
- Workforce Development: Support staff training and promote a user-centered, customer-focused service culture
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
- Telework: You may have the opportunity to work from home (telework) part-time, three days in office and two days telework. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Nine years of professional information technology experience that includes three years in a managerial capacity and a bachelor’s degree; or
- Thirteen years of professional information technology experience that includes three years in a managerial capacity; or
- An equivalent combination of experience and training that includes three years in a managerial capacity.
Additional Requirements:
- You must have six years or more of experience establishing and maintaining executive-level partnerships across business units, technology organizations, vendors, and stakeholders to support technology strategy, demonstrated through measurable improvements in service delivery.
- You must have six or more years of experience leading organizational or operational transformation initiatives that modernized technology delivery practices, operating models, governance, or service delivery processes.
- You must have experience leading multidisciplinary technology teams responsible for application delivery, infrastructure, customer support, cybersecurity, and other enterprise technology functions.
- You must have three or more years of experience implementing modern technology delivery practices, such as product management, agile delivery, user-centered design, service management, DevSecOps, and continuous improvement.
- You must have ten or more years of experience leading cross-functional teams or technology organizations by coordinating resources, resolving organizational issues, and managing competing priorities to achieve strategic objectives.
- You must have six or more years of experience managing enterprise technology portfolios, programs, and digital products involving multiple business units or agencies.
- You must have three or more years of experience developing, managing, or overseeing technology budgets, investment planning, or financial governance for enterprise technology services.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
Work Location: In person
