Top 88 Help desk Jobs in Harrisburg Pa

IT Service Desk Specialist - Part Time Onsite
CP Flexible Packaging —York, PA
- Overtime
- Spanish
- English
- Mid-level
Quick Apply
Help Desk Operator (PACMS)
Administrative Office of PA Courts —Mechanicsburg, PA
- $48,128 - $77,540 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
3d
Help Desk Operator (CPCMS)
Administrative Office of PA Courts —Mechanicsburg, PA
- $48,128 - $77,540 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
14h
IT Help Desk Technician
Ollies Bargain Outlet, Inc. —Harrisburg, PA
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Desktop Support - Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Entry level
Quick Apply
Help Desk Support Analyst
Cordicate IT —Hershey, PA
- Up to $50,000 a year
- Weekends as needed
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Jr. IT Support Technician
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Google Workspace
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
Help Desk Analyst
Software Technology Inc —Harrisburg, PA
- Office
- Entry level
Quick Apply
Jr. IT Support Specialist
webfx.com —Harrisburg, PA
- $47,000 - $50,000 a year
- Multiple hires
- Google Workspace
- Research
- Office
- Profit sharing
- Wellness program
Quick Apply
IS Support Analyst I
Pyrotek —Carlisle, PA
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
13d
Desktop Support Engineer
Crystal Data —Harrisburg, PA
- Mid-level
IT Specialist-IMTO
Cumberland County —Carlisle, PA
- $20 - $24 an hour
- Clean driving record
- Computer Science
- English
- Wellness program
- Health savings account
5d
IT Specialist
GIRL SCOUTS IN THE HEART OF PA —Camp Hill, PA
- Weekends as needed
- Mid-level
- Driver's License
- Organizational skills
Quick Apply
12d
Geek Squad Agent (Retail Store)
Best Buy —Harrisburg, PA
- $15.00 - $18.75 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
6d
Workstation Specialist
Software Technology Inc —Harrisburg, PA
- Mid-level
- Office
Quick Apply
Tier 1 Help Desk - Harrisburg, PA/On-Site
Software Technology Inc —Harrisburg, PA
- Call employer
- Research
- Office
- Windows
Quick Apply
TECHNICAL SUPPORT ANALYST 3
Dauphin County —Steelton, PA
- From $20.81 an hour
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
4d
IT Support Technician - End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA
Software Technology Inc —Harrisburg, PA
- Office
- 1 year
- Entry level
- Free parking
Quick Apply
IT Specialist
Titan Hotel Group —Harrisburg, PA
- Full-time
- Mid-level
- In-person
- 2 years
- Health insurance
- Dental insurance
Quick Apply
4d
Service Desk Analyst - 3rd Shift
Software Technology Inc —Harrisburg, PA
- Research
- Mid-level
- Organizational skills
Quick Apply

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help desk jobs near harrisburg pa

IT Service Desk Specialist - Part Time Onsite

CP Flexible Packaging -
York, PA

Quick Apply

Job Details

Part-time

Qualifications

Customer communication

Full Job Description

Job Summary
Serve as the first point of contact for end users, providing front-line IT support remotely or on site. Troubleshoot and resolve common, routine issues, applying fixes and workarounds while delivering exemplary customer service, and escalate more complex problems to senior technicians. Must be eager to learn and willing to follow established procedures, with strong organizational and customer service skills. May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary.

Must have a positive can-do approach and attitude and adapt to change. Required to have effective verbal and written communication skills, good color vision, visual acuity to written material as well as product and machinery details, and change priorities as directed.

Essential Job Functions

Install and configure basic hardware and software under established procedures
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process

including actions taken through to the final resolution

Respond in timely manner to requests and issues
Repair and replace equipment as needed
Help keep endpoints aligned with department security policy by following standard checklists
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Assist new hire training for basic IT needs
Set up new workstations for users (deploying equipment, checking over account setups)
Heavy use of Windows, Mac OS, iOS and Android devices
Ability to work in Active Directory
Test new technology
Create documentation for staff for training purposes
Resolve Tier 1 support tickets
Escalate complex or unresolved issues to senior technicians with clear documentation of steps already taken
Basic networking awareness (cabling, switch ports, connectivity checks)
Participate in projects approved by management that will improve the experience of our customers and colleagues.
Flag software and systems that appear non-compliant with company, customer, state, and federal policies and report them to senior staff
Perform other duties assisted or needed by request of supervisors/manager.
Follow all established safety rules and regulations and utilize required safety equipment
Report defective equipment or unsafe conditions to the appropriate personnel
Maintain work area in a clean and orderly condition
Follow all company Good Manufacturing Practices & Policies
Ability to collaborate and maintain Garlock-CP's commitment to a Food Safe environment

Skills and Knowledge

A passion for customer service and a desire to learn and grow in an IT support role
Some college education, formal training, or equivalent experience
1–2 years of experience in a technical or customer-facing role; internships, coursework, or relevant part-time experience considered.
Demonstrates exceptional interpersonal skills
Solid problem-solving skills and a methodical, step-by-step approach to troubleshooting
Ability to follow routine issues through to resolution and know when to escalate
Willingness to learn new tools and technologies and to ask questions when unsure
Excellent oral and written communication skills
Strong organizational skills and the ability to handle multiple tasks concurrently
Ability to travel to off-site locations

PREFERRED QUALIFICATIONS:

Bachelor’s Degree in a related field or certifications that align with front line support.
Bilingual (English/Spanish) a plus.

Physical Requirements

Typical environment of manufacturing, machinery, and production facilities
Exposure includes but is not limited to continuous noise, scent of materials, bright workstations, machinery with moving parts
Intermittently on feet daily on concrete floors
Period lifting material weighing up to 50lbs
Squatting, crouching, turning, twisting, stretching, climbing steps, grabbing, pulling, pushing, and bending.
Visual and hearing acuity within normal limits

Quick Apply

Refine Your Search

help desk jobs in harrisburg pa

IT Service Desk Specialist - Part Time Onsite

Help Desk Operator (PACMS)

Help Desk Operator (CPCMS)

IT Help Desk Technician

IT Desktop Support - Harrisburg, PA

Help Desk Support Analyst

Jr. IT Support Technician

Help Desk Analyst

Jr. IT Support Specialist

IS Support Analyst I

Desktop Support Engineer

IT Specialist-IMTO

IT Specialist

Geek Squad Agent (Retail Store)

Workstation Specialist

Tier 1 Help Desk - Harrisburg, PA/On-Site

TECHNICAL SUPPORT ANALYST 3

IT Support Technician - End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA

IT Specialist

Service Desk Analyst - 3rd Shift

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