Top 162 Solution architect Jobs in Harrisburg Pa

Voice Phone Cloud Contact Center Architect - Middletown, PA/Hybrid
Software Technology Inc —Middletown, PA
- Hybrid work
- Microsoft Excel
- Azure
- Office
Quick Apply
Sitecore Architect
Vibotek LLC —Pennsylvania
- Contract
- Azure
- Windows
- AWS
Quick Apply
Solutions Architect - Marketing Technology
QVC —Pennsylvania
- Full-time
- Azure
- Senior level
- 10 years
- Health insurance
- 401(k)
Senior Solutions Architect
LMI —Mechanicsburg, PA
- $130,000 - $180,000 a year
- Full-time
- 7 years
- Azure
- Computer Science
7d
Solution / Infrastructure Architect - Harrisburg, PA
BVA Bear's IT Solutions —Boiling Springs, PA
- Part-time
- Hybrid work
- Azure
- Databases
- Senior level
- Health insurance
- Work from home
Quick Apply
Enterprise Architect
Capital Blue Cross —Harrisburg, PA
- $118,650 - $223,560 a year
- Overtime
- Remote
- Salesforce
- HIPAA
- Master's degree
- Paid holidays
- Health insurance
WMS Solutions Architect
Kenco Logistics —Harrisburg, PA
- $115,000 - $172,500 a year
- Full-time
- 7 years
- Bachelor of Science
- SQL
- Paid parental leave
- Health savings account
Quick Apply
13d
AI Developer
Weris —Middletown, PA
- Full-time
- Hybrid work
- Background check
- Azure
- Computer Science
- Health savings account
- Paid holidays
Sr. Software Engineer
Benelynk —Harrisburg, PA
- $150,000 - $175,000 a year
- Full-time
- Remote
- Azure
- Pass drug screening
- System design
- Health insurance
- Dental insurance
Technical Integration Lead
LMI —Mechanicsburg, PA
- $130,000 - $190,000 a year
- Full-time
- 5 years
- Travel
- Senior level
7d
Analyst IV Business Systems - POS/Retail Payments
Ahold Delhaize USA —Carlisle, PA
- $92,640 - $138,960 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- 5 years
Cloud Architect
Allocore —Mechanicsburg, PA
- Full-time
- Hybrid work
- Background check
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Senior Business Transformation Data & Reporting (Finance Data)
Ahold Delhaize USA —Carlisle, PA
- $108,880 - $187,800 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Bachelor's degree
Storage Architect
AGE Solutions —New Cumberland, PA
- From $105,000 a year
- Full-time
- Mid-level
- Office
- Team management
- Paid training
- Paid parental leave
Quick Apply
Senior Analyst, SAP Integration Data & Reporting (Store Operations)
Ahold Delhaize USA —Carlisle, PA
- $108,880 - $187,800 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Bachelor's degree
Senior Software Development Engineer
CVS Health —Harrisburg, PA
- $83,430 - $222,480 a year
- Full-time
- Azure
- System design
- HIPAA
- Health insurance
- Dental insurance
7d
SAP Datasphere, SAC, and AI Architect
Data-Core System, Inc. —Harrisburg, PA
- Hybrid work
- Computer Science
- System design
- 8 years
Quick Apply
Application Development Analyst
Penn National Insurance —Harrisburg, PA
- $82,611.52 - $113,590.84 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Profit sharing
- Tuition reimbursement
SAP S/4HANA ERP Solution Architect
Data-Core System, Inc. —Harrisburg, PA
- Hybrid work
- Azure
- Computer Science
- Continuous improvement
Quick Apply
AI Solutions Engineer
Integrated Technologies Group —York, PA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
6d

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solution architect jobs near harrisburg pa

Voice Phone Cloud Contact Center Architect - Middletown, PA/Hybrid

Software Technology Inc -
Middletown, PA

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Job Details

Qualifications

AI chatbots
QoS
Systems integration
Microsoft Excel
Azure
PCI
Software implementation
Enterprise solutions implementation
Communication platforms
IVR
VoIP implementation projects
Enterprise Integration
Microsoft Teams
System development
Telephone systems
CRM system proficiency
Webex
Productivity software
Implementing IT solutions

Full Job Description

Voice Phone Cloud Contact Center Architect
Middletown, PA
8+ Months
**Hybrid (mostly remote) -- candidates must be 2 hours or less from Middletown, PA**
No additional compensation for any travel required, if the resource is based within a 3-hour commuting distance. The rate is inclusive of any travel costs.

Description:
PTC - Voice Phone Cloud Contact Center Architect

Description of Duties

Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.
Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment.
Plan, document, and support the configuration of contact center supporting solutions.
Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seamless integration with Natural Language IVR, ChatBOT, and CRM applications.
Centralize contact center scripting, routing, recording, and integration with CRM and other systems.
Act as the Lead Unified Communications Solution Architect, leading UC discovery sessions, developing modern contact center solutions based on client requirements, and creating low-level designs based on best practices.
Develop and maintain detailed designs within the Cloud Network environment.
Design and implement PCI-compliant phone and contact center architecture.
Design and implement VDI agent architecture enabling and supporting the capabilities above.
Develop, support, and implement architecture roadmaps and high-level designs for the Cloud Network environment as related to IVR and contact center solutions.
Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
Lead and participate in project team activities for system work efforts related to enterprise systems.
Work independently to accomplish the tasks and duties assigned.
Adhere to and follow all PTC standards, policies, and procedures.
Utilize various software and/or technology tools to perform job duties.
Perform tasks and other duties as related to this position and role and assigned by the PTC.

Minimum Experience

10+ years' experience in designing, building, and managing high volume contact center is required.
1+ years' experience with Microsoft's Dynamics Contact Center solution and Azure Communication Services is required.
1+ years' experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot are required.
Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems is required.
Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform is required.
Strong understanding in ways to delegate PCI to other cloud hosted providers is required.
Equivalent combination of education and/or experience may be accepted.
Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Desired Skillset

4 years' hands on build and maintenance experience as in combination of either Cisco Cloud based WebEx Contact Center, or the on prem Cisco Contact Center along with natural language IVR build and maintenance is preferred.
2+ years' hands on experience in Nuance IVR build and maintenance is preferred.
Experience in transitioning from an on-prem contact center to a cloud-based contact center is preferred.
Strong understanding of networking principles (DNS, QOS, DHCP, UDP) is preferred.
Additional beneficial skills include:
Enterprise Business Solutions, specifically SAP projects.
ITIL / ITSM practices and methodologies.

Certifications / Education

Bachelor's degree in business management or information systems.
Equivalent combination of education and/or experience may be accepted.

Engagement Requirements

Candidate's location is preferred to be within the Continental United States.
The work location will be virtual/remote until further notice. When required to be onsite, the work location will be at either PTC's Central Administration Building located at 700 South Eisenhower Boulevard in Middletown, PA, or PTC's Turnpike Industrial Park location located at 2850 Turnpike Industrial Drive, Middletown, PA.
The resource shall attend onsite meetings at one of the PTC Middletown PA locations for 1 week per calendar quarter based on the schedule set by the PTC.
In-person interviews or work sessions with stakeholders will be conducted at the PTC facilities in Middletown, PA.
The resource may be required to provide onsite post go-live support activities at one of the PTC Middletown PA locations. This includes one or more one-to-two week tours of duty onsite on a rotating basis with other team members. The post go-live support period is planned for the six months beginning immediately after the UBOS is “live” with active customers.
The resource shall attend an orientation session onsite at one of the PTC's Middletown, PA offices. The resource shall be onsite for the full day of this orientation where they will pick up any assigned PTC Equipment, by the resource. Equipment will not be shipped and cannot be pick up by anyone other than the selected resource. Travel costs associated with picking up this equipment plus the orientation day will not be reimbursed.

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Refine Your Search

solution architect jobs in harrisburg pa

Voice Phone Cloud Contact Center Architect - Middletown, PA/Hybrid

Sitecore Architect

Solutions Architect - Marketing Technology

Senior Solutions Architect

Solution / Infrastructure Architect - Harrisburg, PA

Enterprise Architect

WMS Solutions Architect

AI Developer

Sr. Software Engineer

Technical Integration Lead

Analyst IV Business Systems - POS/Retail Payments

Cloud Architect

Senior Business Transformation Data & Reporting (Finance Data)

Storage Architect

Senior Analyst, SAP Integration Data & Reporting (Store Operations)

Senior Software Development Engineer

SAP Datasphere, SAC, and AI Architect

Application Development Analyst

SAP S/4HANA ERP Solution Architect

AI Solutions Engineer

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