Insurance Coordinator
Harrison, AR | Full-Time
Bartlett Family Dentistry is seeking an experienced, detail-oriented Insurance Coordinator to join our front office team. This is a high-accountability role that sits at the intersection of patient care and financial accuracy. You will be responsible for verifying benefits, processing claims, posting payments, managing overdue accounts, and ensuring our insurance operations run with precision. If you have a strong grasp of dental insurance processes and take pride in doing things right, we want to hear from you.
Position Overview
The Insurance Coordinator is responsible for managing all aspects of the insurance billing and claims process for the practice. You will work closely with patients to explain their benefits and financial responsibilities, coordinate with insurance companies to verify coverage and resolve disputes, and maintain accurate records across all insurance-related activity. This role requires someone who is highly organized, analytically minded, and comfortable working with numbers, reports, and complex insurance information on a daily basis.
Key Responsibilities
- Verify patient dental insurance benefits prior to appointments
- Explain insurance benefits and coverage details to patients clearly and professionally
- Enter and update patient insurance information using practice management software
- Submit insurance claims accurately and in a timely manner
- Post patient and insurance payments to the correct accounts
- Follow up on unpaid, pending, and denied insurance claims
- Process insurance payments and refunds accurately
- Manage overdue accounts and maintain consistent collection efforts
- Upload completed insurance verification forms to patient electronic files
- Generate, monitor, and review weekly, monthly, and quarterly reports
- Communicate with insurance companies to resolve disputes and discrepancies
- Maintain accurate documentation and compliance across all insurance activity
Technology & Workflow
We operate in a fully digital, high-efficiency environment. You must be comfortable working in:
- Dental practice management software (Dentrix, Eaglesoft, or similar)
- Insurance eligibility and claims portals
- Microsoft Office, including Excel, Word, and Outlook
- Electronic patient records and digital filing systems
Strong computer skills and the ability to learn and adapt to new systems quickly are essential.
Required Qualifications
- Minimum 2 years of experience in a dental, medical, or insurance office environment
- Knowledge of dental procedures, insurance billing codes, and claims processes
- Strong math and analytical skills with a high level of accuracy
- Excellent verbal and written communication skills
- Proficient with data entry and practice management software
- Experience with Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple priorities and meet deadlines consistently
- Professional demeanor when working with patients and insurance representatives
Preferred Qualifications
- Experience with dental insurance billing and claims in a clinical setting
- Familiarity with CDT billing codes and EOB interpretation
- Experience with Dentrix, Eaglesoft, or similar practice management platforms
- Experience managing overdue accounts and patient collections
What Sets This Role Apart
- Competitive pay based on experience and demonstrated capability
- A modern, technology-forward practice with streamlined digital workflows
- A role with real responsibility and direct impact on the financial health of the practice
- A high-expectation environment where accuracy, accountability, and ownership are valued
What We're Looking For
- A professional who takes ownership of their work and follows through without being prompted
- Someone who is comfortable working with numbers, reports, and insurance details daily
- A communicator who can explain complex insurance information clearly to patients
- An individual who catches errors before they become problems
How to Apply
Apply on Indeed and complete the required application questionnaire at the link below. Both steps are required — candidates who have not completed the questionnaire will not be reviewed.
https://forms.gle/fkDXQtqGCaFhaJQ36
Applications without a completed questionnaire will not be reviewed.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Work Location: In person
