State Role Title: Information Technology Specialist I
Position Type: Full-time Staff (Classified)
Position Status: Full-Time
FLSA Status: Exempt: Not Eligible for Overtime
College/Division: Finance
Department: 100222 - Procurement
Pay Band: 4
Pay Rate: Pay Range
Specify Range or Amount: $58,000 - $67,000
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? Yes. This successful candidate must complete a statement of personal economic interest prior to their first day of employment.
Beginning Review Date: 08/03/2026
About JMU:
At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
- Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
- Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
- Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
- Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
- Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information:
James Madison University (JMU) is seeking a collaborative and technology-focused professional to serves as a key resource for Procurement Services by supporting procurement and contract management technologies, analyzing business processes, and implementing solutions that improve efficiency and service delivery. The role works closely with University stakeholders, technology partners, and vendors to support system operations, reporting, training, and continuous improvement initiatives.
As part of JMU's ongoing ERP implementation, this position will play an integral role in the transition to new eProcurement and Contracts Management systems, helping ensure successful implementation, adoption, and long-term system effectiveness.
Duties and Responsibilities:
Procurement Systems Support
- Serve as the functional and technical lead for Procurement Services technology systems, including eVA, contract management systems, ERP/eProcurement platforms, and other procurement-related applications.
- Manage system administration activities, including configuration, workflow management, user access, security, testing, issue resolution, and ongoing system maintenance.
- Ensure procurement systems comply with University, Commonwealth of Virginia, and applicable security, data governance, and compliance requirements.
- Assist in planning, testing, implementation, and communication efforts associated with system upgrades, enhancements, and new technology implementations.
- Provide technical and functional support to procurement personnel, campus users, and suppliers, troubleshooting system issues and developing effective business solutions.
- Develop and deliver training, user documentation, and educational resources for internal staff and the campus community to support effective system utilization.
- Collaborate with University stakeholders, vendors, and technology partners to identify opportunities for process improvements, workflow optimization, and automation.
Data Analytics and Business Process Improvement
- Develop complex reports, queries, dashboards, and data visualizations that support Procurement Services operations, strategic decision-making, compliance monitoring, and performance assessment.
- Conduct data analysis and research to support procurement projects, sourcing initiatives, operational reviews, and internal and external reporting requirements.
- Partner with Information Technology and campus stakeholders to evaluate technology solutions and perform cost-benefit and process analyses.
- Analyze procurement and University business processes to identify opportunities for increased efficiency, effectiveness, automation, and continuous improvement.
- Maintain comprehensive knowledge of procurement operations, spend data, contracts, sourcing methodologies, and applicable procurement regulations to support informed decision-making.
- Document business processes, system requirements, and operational procedures to support consistency, knowledge sharing, and process improvement initiatives.
- Perform system testing, data validation, and quality assurance activities to ensure data integrity and system reliability.
Technology Leadership and Team Support
- Serve as a technology resource and subject matter expert for Procurement Services staff.
- Provide guidance and support to internal users on procurement systems, software applications, reporting tools, and related technologies.
- Administer user roles, permissions, and workstation-related technology functions for Procurement Services personnel.
- Lead technology-related projects and initiatives, ensuring priorities, timelines, and stakeholder expectations are effectively managed.
- Promote a culture of innovation, collaboration, customer service, and continuous improvement within Procurement Services.
Supplier Diversity (SWaM) Support
- Support the University's SWaM supplier diversity initiatives.
- Promote supplier outreach and engagement opportunities.
- Assist with communication and education efforts related to SWaM.
Qualifications:
Required Qualifications
- Experience with business process analysis, systems support, or technology solutions.
- Strong analytical, problem-solving, and research skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Excellent communication, customer service, and relationship-building skills.
- Demonstrated ability to work collaboratively and lead projects or initiatives.
- Knowledge of contract administration principles and business process improvement.
- Advanced proficiency in Microsoft Excel, Word, and other Microsoft Office applications.
Additional Considerations
- Experience with eProcurement, contract management, ERP, or financial systems, preferably eVA, Cobblestone Contract Insight, or PeopleSoft.
- Experience with reporting and data visualization tools such as Tableau.
- Familiarity with SQL, HTML, or other database and programming tools.
- Knowledge of public procurement practices and regulations.
- Experience with system implementations, testing, training, and change management.
- Familiarity with SharePoint and other business reporting or collaboration platforms.
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
